The Bekk Avis 

Réponse de The Bekk

25 nov. 2024

Thank you for bringing this to our attention, and we truly apologize for the delay and any inconvenience caused. It seems there may have been a misunderstanding or an issue we’ve missed. As we do not operate during weekends, we encourage you to email us at **care@thebekk.com** during our business hours (Monday–Friday, 9 AM–5 PM PST), and we’ll ensure your concern is resolved promptly.

Please rest assured, we are a legally registered business in California, and we take our responsibility to ship orders very seriously. We understand the importance of trust and would never risk our reputation or legal standing by failing to fulfill orders. We’re committed to resolving this issue as quickly as possible and truly appreciate your patience.

Réponse de The Bekk

21 nov. 2024

Hello,

Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused. We understand how frustrating this experience must have been for you.

We have confirmed that your refund was indeed issued on our end, and it typically takes 2–3 business days for the amount to be reflected in your bank or card account.

Since it’s been two days, we kindly recommend waiting until the third business day to see if the refund has been processed. Please note that processing times can vary depending on your card company or bank.

If the refund is still not visible after this time, we’d be happy to assist further! Please don’t hesitate to reach out to us at care@thebekk.com, and we’ll gladly provide the necessary documents confirming the refund on our end.

Thank you for your patience, and we’re here to help resolve this as quickly as possible!

Best regards,
The Bekk Team

Réponse de The Bekk

Actualisé le 8 nov. 2024

Hi Kate,

Thank you for your feedback. We understand your frustration, and we apologize for any inconvenience caused. We strive to maintain a fair and transparent process for all of our customers, which is why we adhere to our return policy consistently. We cannot make exceptions for individual cases, as doing so would be unfair to others and could lead to discriminatory practices.

We also want to remind our customers that treating our customer care team with respect is essential. We are here to assist and resolve any issues you may have, but we reserve the right to refuse service if any form of mistreatment or rude behavior occurs.

We appreciate your understanding and hope to resolve any concerns you may have. Please don't hesitate to reach out if you need further assistance.

Best regards,
The Bekk Team

Réponse de The Bekk

28 déc. 2023

Thank you for taking the time to provide your feedback. We truly understand your disappointment and frustration regarding the delayed delivery of your order placed on December 13.

We typically allow 2-3 business days for dispatching orders per our shipping policy. In your case, due to the increased volume of orders during the busy holiday season, there was an additional delay, extending the dispatch time to 4 business days. Recognizing this delay, we upgraded your shipping to express service at no additional cost, aiming to expedite the delivery. However, despite our efforts, the delivery has been further delayed by the carrier, UPS, due to their high volumes during this peak season. We regret that this has extended the overall time frame for receiving your order.

We acknowledge and understand that you rely on the information provided on our website and we strive to make this as accurate as possible. However, during extraordinary periods such as the holiday season, unforeseen delays can occur. We are in active communication with UPS to seek updates and expedite the process, but unfortunately, we have not received a definitive resolution from them yet. However, aa you're able to see in the tracking history, the package was shipped on the 22nd, as we informed you previously, and there have been updates since the 23rd that it will be delivered on the Jan 2nd.

Regarding our products' quality, we continuously work towards providing the best quality to our customers. While we understand that individual experiences may vary, we assure you that we uphold high standards for all our items.

As for offering additional discounts, our policy is to treat all our customers fairly and equally. As such, we are unable to provide the individual compensation you've asked for. However, we are committed to assisting you through this process and ensuring your overall satisfaction.

We sincerely apologize for the inconvenience and thank you for your patience and understanding during this busy period. Your feedback is invaluable in helping us improve our service.

Thank you!

Réponse de The Bekk

16 juin 2023

Hi Lauren.

Firstly, we would like to extend our gratitude for your time spent providing us with your feedback via a review. Your thoughts are incredibly valuable and contribute significantly to our commitment to continuously improve and grow.

As a company focused on women's clothing, we pride ourselves on carrying a diverse range of brands from across the globe. We're also planning to expand by designing our own collection in the future! For more information about our brand history and values, please visit the 'About Us' page on our website.

We sincerely regret that your recent purchase did not fully meet your expectations, and we appreciate your honesty in letting us know. We are committed to ensuring your satisfaction, and we would like to assist you with the return process.

Please note that we offer a free return label for 14 days, with a 21-day return window from the date of purchase. To initiate this process, please contact us directly at care@thebekk.com. Our dedicated customer care team is standing by to assist you.

Once again, thank you for your feedback. We look forward to addressing your concerns and enhancing your future shopping experiences with us.

Réponse de The Bekk

16 juin 2023

Hi Jil.

First and foremost, we would like to express our gratitude for your valuable time spent providing us with your feedback via a review. Your input is greatly appreciated and crucial to our continuous growth and improvement.

According to our records, we show that your recent order was received on May 22nd. However, if you believe that you have not received your order, we would like to provide immediate assistance to address this matter.

Please reach out to us directly at care@thebekk.com. Our dedicated customer care team is ready to assist and ensure a resolution as swiftly as possible.

Thank you again for your feedback, and we look forward to resolving your concerns.

Réponse de The Bekk

7 mars 2023

Hello, Albatool. This is Lee Smith from The Bekk customer care team. I have sent an email regarding your return. Please check your inbox from care@thebekk.com. Thank you!

Réponse de The Bekk

20 déc. 2022

Hi Alyssa!

Thank you so much for your feedback, and we apologize for being unable to assist you promptly with your return and order.

As a small business that just started in 2022, we couldn't afford a spacious space to run the business and are using a separate studio from a residential building as an additional office for shipping and returns.

We apologize if that made you confused and for not seem trustworthy. We also are sorry that the jacket was not flattering as you wished, and we understand it undoubtedly is upsetting.

If you were unsatisfied with 2 other purchased items as well, please reach out to us at care@thebekk.com, and we will immediately assist you with returning the items.

Thank you! xx

Réponse de The Bekk

20 déc. 2022

Hi Hannah!

Thank you for your feedback, and I'm sorry that the purchased skort was not flattering as you'd expected. We understand it is quite upsetting and take full responsibility for your frustration.

For the refund, as I confirmed, your return has been resolved, and a full refund, including the original shipping fee and return label fee, has also been successfully issued.

Please email us at care@thebekk.com anytime if you have questions or need further assistance with your refund.

Thank you!