Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Comprehensive marketing material on FB and website to aid decision making. Easy purchase process. Delivery within a week. Easy to set up and operate. Cats took to it quickly. It replaces an enclosed m... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Quick ordering process. Was a little bit worried at first, as I ordered on the Saturday over May Bank Holiday, so none of the links were working and when everyone had raved about quick delivery and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We were looking for an automatic litterbox for a while and after much research decided to go with the neakasa. Quick delivery and super easy to set up. The app is easy to use even for those who aren't... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great experience. Reliable company. I’d never heard of them and was apprehensive but had cheaper price than anywhere else and, after reading positive reviews, I went for it and am so glad I did! Genui... Voir plus

L'entreprise a répondu

À propos de l'entreprise

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Écrit par l'entreprise

A trusted UK based supplier providing high quality smart cat products that make monitoring your cat's health easier and smarter! Our friendly and knowledgeable team are here to support you, ensuring complete customer satisfaction. We offer a reliable and responsive after-sales service as well as in-depth expertise on our smart cat products. theCatlab - chosen by cats, loved by parents.


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4,4

Excellent

TrustScore 4.5 sur 5

56 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,4

Tous les avis

(56)

2 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very good product

Very good product. Our kittens love it. Good communication with the company.
Worth every penny. Keeps the smells away and very clean.

7 janvier 2025
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Réponse de theCatlab

Hi Paul! We're delighted to see the five-star review you've given to theCatlab. The Neakasa M1 Litter Box is a fantastic product and we're so happy that you're satisfied with your purchase. Thank you for taking the time to provide your feedback. theCatlab Team.

Noté 4 sur 5 étoiles

Generally a good product

Generally a good product. My cat tends to urinate towards the front of it and often the clump where she has urinated will stick to the front and not empty when it goes to clean so I just need to periodically wipe the clump onto the litter and press the ‘clean’ button. I don’t have to do this all the time though. I like that it’s open because I know she is safe and it automatically stops if she pokes her head in or near it. Annoyingly my bathroom is very small so I don’t have room for the mat that is to catch loose litter but that’s not a fault of the company or machine. I just Hoover up the litter. It does not smell and I’ve had wondered how thwts possible, but i noticed a fresh smell coming from the machine when I took the full bag of waste out. So there must be technology that removes any odour. Would recommend overall

7 janvier 2025
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Réponse de theCatlab

Hi there Jennie! Thank you for your 4-star review and for choosing theCatlab. We’re glad to hear that you're happy with your Neakasa M1 Self-Cleaning Litter Box. We constantly strive to improve, so your detailed feedback is greatly appreciated. Best wishes. theCatlab Team.

Noté 5 sur 5 étoiles

Good service and communication from Catlab

Very happy withe the service from Catlab, the communication was good and the price was best on the market. However their delivery courier is awful. They managed to lose 2 (1 from Amazon and 1 from Catlab) but Catlab were very quick to send a replacement.

15 décembre 2024
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Réponse de theCatlab

Hi James! Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with the service provided. Our team is committed to delivering high-quality products and services, and your honest feedback is invaluable to us. Thank you again and best wishes. theCatlab Team.

Noté 5 sur 5 étoiles

Sent an e-mail asking about delivery…

Sent an e-mail asking about delivery timescales, instant reply to confirm next day delivery, placed the order and goods arrived next day, can't recommend enough.

21 décembre 2024
Avis spontané
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Réponse de theCatlab

Hi Edward! Thank you for taking the time to leave a review. We truly appreciate your support and trust in us. Your 5-star review has made our day! We will continue striving to provide exceptional products / services and outstanding customer care to make every interaction with us a positive one! Very best wishes. theCatlab Team.

Noté 5 sur 5 étoiles

Really happy with my purchase

Really happy with my purchase. The neakasa litterbox works really well. It's very convenient and saves so much time daily not having to manually scoop. I had a few questions and the catlab team were very quick to respond to emails. A good experience all round

17 décembre 2024
Avis spontané
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Réponse de theCatlab

Hello Rima. Thank you for your wonderful review! We're delighted you're happy with the Neakasa M1 litter box and the service provided to you by our Customer Service Team. Thank you for taking the time to provide your feedback. theCatlab Team.

Noté 5 sur 5 étoiles

Serious the best investment I have ever…

Serious the best investment I have ever done. The self cleaning cat litter Neakasa M1 is a wonder for people with more than 3 cats.
It is just life changing.

12 décembre 2024
Avis spontané
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Réponse de theCatlab

Hi there Violeta! Thank you so much for choosing to shop with us and for sharing your experience with us. We're delighted to hear that you're chuffed with your purchase! Thanks again for the review. theCatlab Team.

Noté 5 sur 5 étoiles

Quick and efficient

Delivery came out very quick. Efficient and trust worthy service.

20 décembre 2024
Avis spontané
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Réponse de theCatlab

Hi Nicole! Thank you for taking the time to leave a review, it is very much appreciated. Best wishes. theCatlab Team.

Noté 5 sur 5 étoiles

Fantastic product, recommended !

I have recently purchased one of the electric litter trays for my 4 cats after having a litter robot for 4 years. This has been an absolute game changer in our home! The litter box has brilliant features such as weighing each individual cat so I know which has had used it, how long for and at what times during the day. This has also helped me understand their sleep routine as I can see when it is not being used through longer periods of the day/night. The new litter tray has stayed clean after every use and has proven to use a lot less litter when emptying into the waste box. Also closing over when the waste box is full ensuring that it gets emptied promptly so can be in working order again ready for when my cats need to use it next. The mat that came with the litter tray has been brilliant for the amount of tracking I had previously with my last litter tray and ensures that everywhere is kept clean. My little girl is 8 month old and zooming around in her walker and I now have a lot less worry about her standing on stones on the floor. This litter tray is practically odourless. As soon as my cats waste is dispensed into the waste draw, the odours disappear and as I have 4 cats using it between 15-30 times per day this has made me very pleased. I would definitely recommend this litter tray to anyone who has multiple cats and I hoping it proves effective for a long time to come. Thankyou - Hayley Capper.

19 décembre 2024
Avis spontané
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Réponse de theCatlab

Hi there Hayley! Thank you for taking the time to leave such a detailed and informative review. It is reviews like yours that really help other customers make informed decisions. We're so pleased to hear that you (and your cats!) are having a super positive experience with the Neakasa M1 Litter Box. Thank you for your ongoing support and for being a part of the theCatlab community. theCatlab Team.

Noté 5 sur 5 étoiles

10 out of 10

The litterbox is great, saves me so much time and effort scooping! Next day delivery service too.

1 décembre 2024
Avis spontané
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Réponse de theCatlab

Hi Anson. Thanks so much for choosing to shop with us and for sharing your experience with us. This review made our day! theCatlab Team.

Noté 4 sur 5 étoiles

It was a quick delivery only given it 5…

It was a quick delivery only given it 5 stars as only received it today my new kitten is used to it but still need my other cat to use it so have left it switched off for now will update My review at a later date

4 décembre 2024
Avis spontané
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Réponse de theCatlab

Hi Rebecca! Thanks so much for taking the time to leave us a review – it’s very much appreciated! theCatlab Team.

Noté 5 sur 5 étoiles

Excellent Product

We were looking for an automatic litterbox for a while and after much research decided to go with the neakasa. Quick delivery and super easy to set up. The app is easy to use even for those who aren't tech savvy like myself. No smell even after a week and our cat was comfortable with the open top design straight away. Delighted with the product and would definitely recommend.

29 novembre 2024
Avis spontané
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Réponse de theCatlab

Hi Rizwana. Thanks for sharing your review with us and the community. We truly appreciate your support and trust in us. theCatlab Team.

Noté 5 sur 5 étoiles

Excellent product and service

Excellent product and service. We had some issues with the type of litter sand initially but they helped to resolve the issue quickly. Our cat took to it immediately! Love the convenience of not having to scoop multiple times in a day anymore!

30 novembre 2024
Avis spontané
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Réponse de theCatlab

Hi Nazhatul! Thank you for choosing theCatlab and for the incredible 5-star rating. Your feedback is appreciated and motivates us to keep raising the bar. theCatlab Team.

Noté 5 sur 5 étoiles

Great communication and speedy…

Great communication and speedy delivery! The neakasa litter box works great. Would recommend

26 novembre 2024
Avis spontané
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Réponse de theCatlab

Hi Alice. Thank you for taking the time to leave a review - it is very much appreciated. theCatlab Team.

Noté 5 sur 5 étoiles

Great company and very fast deliver.

Great company and very fast deliver.
Had to contact Catlab regarding the deliver. Had a response within an hour.
Would use again.

21 novembre 2024
Avis spontané
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Réponse de theCatlab

Hi Sharon. Thank you for your 5-star rating and for being a part of our journey. Your support means a lot to us. theCatlab Team.

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