The Curious Drinker Avis 4 735

Dealt with my subscription cancellation promptly, although the long introductory message seems a little unnecessary.

Thank you Desmond for being efficient

Easy ordering very helpful staff, anna on the phone was very clear and kind and helpful

Anna was so helpful and sorted out what needed doing quickly. And efficiently very friendly

Spoke to Anna in customer service and she was very helpful and knowledgeable

Dealt with Anna to cancel my membership, she was very friendly and helpful and gave me an extra offer to try to convince me to stay

I joined for a simple taster box, and within minutes, they automatically enrolled me in a recurring £47 subscription without clear disclosure. When I tried to resolve this, the customer service was a loop of automated stalling.
I placed an order on Wednesday 2nd June , and one full week later, it still hasn't even been handed to the courier, despite their support agents claiming it was 'moving through the system.' It’s a total failure of service. If you want to avoid a massive headache, don't touch this Curious Drinker brand.. it’s just a rebranded mess. I’ve had to go to my bank to force a chargeback just to get my postage money back. Save your money and buy your own bottles at the shop.
Fly by nights .. grr

Desmond was really efficient at helping me cancel my membership.

It was frustrating that I had to phone up to cancel my membership rather than being able to do it online but then that’s part of my reason for cancelling. I just disagree with some of the ways the business operates.

He tried to persuade me to stay with a discount off my next box but the facts of why I’m cancelling remain - which I clearly explained.

The price of the boxes has gone up and no longer feel like value for money. I’m also too worried that the company’s financial problems might leave me having paid for a box which can’t be fulfilled if the company doesn’t survive. And I disagree with the terms of the recent CVA which has left previous investors in the business getting a much worse benefit for their investment than they previously had. This means this isn’t a company where I want to spend my money.

Terrible service. Billed after account closed. Money taken from account without permission. Complained and timeframes not upheld. You're the one left chasing their error. Can only cancel by phone but cant get through when you call, stay on hold for ages. AVOID!!!

Once I'd got through Desmond was really helpful

Disappointed that may first Rum box contained Gin not Rum and mixers were for Rum!! Therefore had to improvise

It was extremely difficult to cancel my Curious Drinker membership, and the whole process felt designed to put people off. The option to cancel was buried deep within the website, hidden under several layers of menus and pages, rather than being clearly accessible in the account settings. After finally finding that section, I was then told I could not cancel online and had to phone up instead. The call itself took around ten minutes, going through options and waiting to speak to someone, just to complete a simple cancellation. It is hard to understand why a straightforward request like ending a membership has been made so time‑consuming and awkward.

Desmond was very helpful over the phone, resolved my query immediately with no hassle.

Bianca attended to me and it was nice speaking with him he is good and have a great customer relationship,and he is very positive and polite.

Des made it easy and straight forward to cancel my subscription. I have enjoyed the club but need to stop it at present. Thanks

Anna was very helpful & supporting

Bianca was really helpful, patient and kind.

I’ve loved having the boxes and for a special occasion they’re great. However, although you can pause or cancel membership it’s a bit of a performance- you have to ring up! And even skipping a box you don’t get any reminders about being charged soon so on several occasions I’ve not had an alert in my diary and therefore have received a box I wouldn’t otherwise have bought. So if you’re happy to take responsibility for your subscription-great! If like me you’d like the company to alert you to an upcoming payment then it won’t happen here…, at least not yet! Regretfully cancelled

Bianca was very helpful in cancelling my membership

The cancellation process was handled promptly and efficiently. I am grateful to Desmond Jones for the clear and concise guidance provided throughout the process.