Really enjoyed being a member of Craft Gin Club (now The Curious Drinker) but my drinking habits have changed and my cupboard now resembles a very expensive gin bar that nobody visits! Bianca was v... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I’ve loved having the boxes and for a special occasion they’re great. However, although you can pause or cancel membership it’s a bit of a performance- you have to ring up! And even skipping a box you... Voir plus
Desmond was really efficient at helping me cancel my membership. It was frustrating that I had to phone up to cancel my membership rather than being able to do it online but then that’s part o... Voir plus
I called today to sadly cancel my membership. I had been a member for approximately 5 years and have enjoyed many good gins, snacks and magazines but have needed to cancel. Anna listened to me and was... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The Curious Drinker is the UK’s leading discovery club for drinks enthusiasts who love exploring something new. Every month, members receive a surprise box showcasing exceptional spirits and drinks from independent and high-quality producers, paired with mixers, cocktail ingredients and curated treats, plus our club magazine. We inspire curiosity through flavour, craftsmanship and memorable drinks experiences.
Coordonnées de contact
Devonshire House 60 Goswell Road , EC1M 7AD, London, Royaume-Uni
- members@thecuriousdrinker.com
- thecuriousdrinker.com
4,0
Bien
5 k avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
I called to cancel my subscription
I called to cancel my subscription. Spoke to Anna who was very helpful.
I would rather be able to cancel online however.
29 mai 2026
Avis spontané
Really love being part
Really love being part
Of the craft gin club but I have stopped drinking so I have had my membership cancelled by Bianca today which was quick and easy.
29 mai 2026
Avis spontané
too hard sell
Bianca was too hard sell. I made it quite clear I wanted to cancel, but she was going to put my membership on pause for 3 months. No respect. Also annoyed that only possible to cancel by phone and not online
28 mai 2026
Avis spontané
Réponse de The Curious Drinker
Hi Helen, Thank you for taking the time to leave a review.
We're sorry to hear that you were unhappy with your experience. Our team is trained to make members aware of the options available to them, such as pausing a membership, before processing a cancellation request. These options are intended to be helpful rather than to prevent a member from leaving.
That said, if a member wishes to cancel, their decision should always be respected, and we're sorry if the conversation left you feeling otherwise.
Regarding our cancellation process, we appreciate that not everyone prefers to manage membership changes by phone. We regularly review customer feedback on our processes, and comments such as yours help inform those discussions.
Thank you again for sharing your experience, and we wish you all the best going forward.
Kind Regards,
James,
Memberships Executive
Charged me for an order I did not make
Charged me for an order I did not make. Have cancelled to subscription which I was unaware of. Be interesting to see if I can get my money back.
28 mai 2026
Avis spontané
Réponse de The Curious Drinker
Hi Mr Butler, Thank you for your review.
We can only create a subscription following a customer's sign-up and consent, so we would not have been able to start a membership without your authorisation.
As outlined during sign-up, our subscriptions operate on a fixed monthly schedule. Payments are taken on the 23rd of the month prior to delivery, and boxes are dispatched during the first week of the delivery month. Your June box is due for delivery this week, so please keep an eye out for tracking updates.
Like most subscription services, we charge on the same date each month and deliver within the same monthly window to keep billing and deliveries consistent and easy to follow. Once a box has been fulfilled and payment has been taken, we are unable to cancel that month's order.
That said, if you no longer wish to receive the box, you are welcome to return it in accordance with our returns policy.
If you have any questions about your membership or would like us to review your account with you, please contact us at members@thecuriousdrinker.com and we'll be happy to provide further clarification.
Kind Regards,
Yasmine
Head of Customer Service
Great service and Desmond was very…
Great service and Desmond was very helpful on the phone 😁
28 mai 2026
Avis spontané
Easy to contact
Advisor Bianca was polite and pleasant. She was understanding and offered me options but still respected my decision to cancel and did so
28 mai 2026
Avis spontané
Excellent customer service dealt with…
Excellent customer service dealt with my request instantly
28 mai 2026
Avis spontané
Desmond Jones was very helpful.
28 mai 2026
Avis spontané
Very efficient,polite,and sorted the…
Very efficient,polite,and sorted the issue perfectly.
28 mai 2026
Avis spontané
Desmond was polite and efficient!
27 mai 2026
Avis spontané
I really enjoyed my time with the…
I really enjoyed my time with the club, I have cancelled only because of current health reasons. Anne make the cancellation process stress free and I will come back to them again. Thank you for all the wonderful gin box's back soon.
27 mai 2026
Avis spontané
desmond was very helpful and listened…
desmond was very helpful and listened to my reasons for cancelling and offered me an opportunity for another package. he made me feel valued as a customer
Thank you
27 mai 2026
Avis spontané
Bianca was very friendly to speak with…
Bianca was very friendly to speak with and was helpful with sorting my membership!
27 mai 2026
Avis spontané
Easy process and they do what they say…
Easy process and they do what they say when they say which is good. Anna was lovely when cancelling my membership- she offered some options without making me feel pressured.
26 mai 2026
Avis spontané
..........
26 mai 2026
Avis spontané
Gin club
Just spoke to Desmond very nice guy helped me with all my questions. Very polite spoke nicely thank you very much.
26 mai 2026
Avis spontané
Finally managed to cancel my membership…
Finally managed to cancel my membership after trying to do it on line .
Bit annoying as they can only cancel membership but cannot arrange ge a refund over the phone.
26 mai 2026
Avis spontané
Anna was excellent in handling my…
Anna was excellent in handling my cancellation query
26 mai 2026
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.