FashionPass Avis 

I have been a customer of Fashion Pass for many years now and they always help me out if there's an issue with my order and resolve it right away!! Recently worked with Christina at customer support and she was extremely kind and helpful with resolving my problem!

I will be a long time customer of theirs!!

I’ve been using FashionPass for a long time and have consistently had a 10/10 experience! The quality of the clothes, shipping speed and customer service are always exceptional. Such an easy and reliable service. Y’all are the best - keep up the amazing work!

I had a small issue with one of my items in my order and I reached out to customer service and was given Jade to help out with my situation she went ABOVE and BEYOND to help me out. I truly have never had a customer service experience like this. You can tell Fashion Pass and all of their employees take pride in what they’re doing. With that being said I have recommended them to every friend and family member and will NEVER be cancelling my membership.

I would recommend Fashion Pass to anyone who loves clothes but doesn’t want to constantly rewear outfits, or anyone who has events coming up where they’ll only need an outfit once! I started using Fashion Pass a few years ago in college for game days and sorority events, and I’ve loved it ever since. They have so many cute options, and I can almost always find my size!

I also want to give a huge shoutout to their customer service team. I recently had a package get delayed in transit (which was not Fashion Pass’s fault and was due to USPS), and their customer service team went above and beyond to make up for the inconvenience. They let me rent additional clothing items and even gave me Fashion Pass cash toward my next purchase/billing cycle. I was so impressed with how they handled the situation!

Christina was so much help with sorting out a mistake I made while ordering. Very grateful for all the patience and help! 5/5 for customer service!

Everyone I ever talk to from FashionPass's customer service always goes above and beyond to help out. They are always kind, responsive, and helpful! I cannot say enough great things about FashionPass!

Generally great customer service. But here was the problem: I accidentally left out a bangle for return. Definitely my fault. They charged me for it is how I found out. No receipt no communication. Just caught it on my card. Didn’t love that. But it was my mistake. Returned it. Absolutely returned it. Would I forget having gone through that the first time? Now they are saying I didn’t return it. Never had anything like this happen after years with RTR and Nuuly. Too bad. I tried them for more trendy clothes. Cancelled. Can’t trust

I’ve been a FashionPass member for several months now and have genuinely loved it! Getting a new package and having new clothes to wear gives me an excuse to get out and do something fun, and it’s honestly been such a positive addition to my life during a really busy season.

On top of that, their customer service has been wonderful. Every interaction I’ve had has been kind, responsive, and accommodating.

This is the best customer service I have received from a company like this. They have made sure I have the best experience every single time I order. This is why I keep sticking with fashion pass over other companies!

This company is basically a scam. They don’t fulfill their promises and they bait and switch you on the initial purchase contract . 100% do not recommend.

Overpriced. Sends you worn out, tearing, stained items and does not refund at all. Also you get “10 monthly items” but you only get 5 then have to mail them all back to get 5 more. So of the 30 days you might be lucky to have the items 20 of the days and you will also most likely not be able to wear them all because of quality issues. Of the 15 times I received over my 2 month subscription , I was able to wear 8 because of these issues and I didn’t have time to even get my last set of 5 items. So in total it was roughly $30/wear. Total rip off since the items aren’t even good quality materials. Mostly polyester and rayon. You could go to TJ Max and get the same quality and get to keep the item for less than $30.

Jade was absolutely incredible! I had an issue with one of my returns and she truly went above and beyond to listen to my needs and follow through on the problem and find a resolution. Never along the way did I feel like I needed to keep asking for a follow up, I knew she would help me and I really appreciated her excellent customer service! I love everything I rent from here!

Always super extremely helpful and top tier service! Thank you so much for always helping!

Christina was great! I was frustrated with a delay and Christina was able to promptly and thoroughly help me fix my issue. My experience turned from almost not using Fashion Pass to being even more of an advocate. Really appreciated this service!

Christina was extremely helpful, efficient, and quick to respond! I accidentally ordered the wrong size and realized it after I had already placed my order. I emailed customer service, and Christina responded quickly each time and was able to switch the item for me in time!

This literally made my day, especially because great customer service can be hard to find these days. Not only did Christina help me and save the day, but she also followed up afterward to make sure I didn’t need anything else. That extra touch really stood out to me!

I’ve already recommended FashionPass to multiple friends—not only because of the amazing price point, but also because I constantly receive compliments whenever I wear the items. Now, I’ll be adding that their customer service is truly 5 STARS!

Thank you, Christina and FashionPass! You all rock! ⭐️💖

I ordered the same week as my vacation for the first time and the website is super simple to navigate. I was so happy that the items I wanted were in stock and came 3 days after I placed my order. Everything fit perfectly and I am super excited to get my next order. I could not recommend FashionPass enough! They even reached out to me a few days after I received my clothes to see how my experience was going, which I appreciate. They care about their customers no matter how big the company is.

I am truly enjoying Fashionpass. I love that I can rent 5 clothing pieces and an accessory twice a month. The clothing is super cute and arrives fast, like 3 days! To send it back, just put the clothing in the prelabeled bag and drop it off at the closest FedEx drop off location, which in my case it's a dollar general. And to make things better, the customer service is top-tier.

FashionPass customer service is consistently top notch. I recently had issues with my package and the courier delivering it to the wrong location resulting in a missing package. The team at FashionPass quickly responded to me with a stepwise approach at an attempted recovery and even refunded a portion of my monthly payment for the days I missed service. They are friendly and customer focused which is why I will always be a return customer.

I love FashionPass and their customer service team is probably the best I’ve ever worked with. On the rare occasion I’ve needed to reach out, they’ve resolved the issue in a timely manner and the interaction is always so friendly and positive. I love being a member!

I had placed my order with expedited shipping and when it said it wasn’t going to be here when it said it would, I reached out and the customer service I was met with was some of the best I have ever received. Not only was my servicer polite, she showed me how much FashionPass values their members and wants them to be taken care of. I haven’t been a member for long but I have loved my experience. I’m excited to continue FashionPass :)