Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Expensive delivery charge and hidden delivery protection, when these apparent did not complete order but they sent anyway. Product appalling, so soft unusable for anything. Absolute waste of money.... Voir plus

Noté 1 sur 5 étoiles

I’ve used a couple of times as like many others I like the big fella & if you can help them on their journey My experience Received faulty product seams undone, clear through packaging, littl... Voir plus

Noté 1 sur 5 étoiles

Damaged, soiled, and unpackaged pillow arrived in the post a day late due to courier loosing parcel. Had no luck contacting the fluffy pillow company so as a last ditch attempt I messaged the owne... Voir plus

Noté 1 sur 5 étoiles

I ordered 4 pillows which arrived dirty over a week ago. I have sent several e mails regarding and only got one reply asking me to resend photos but as of yet no further response so obviously they ar... Voir plus

1,3

Mauvais

TrustScore 1.5 sur 5

284 avis

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1 étoile

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Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

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Tous les avis

(284)

3 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Fluffy pillow company or Luv2sleep....

Fluffy pillow company or Luv2sleep..... I'm unsure which I purchased from, one thing for certain, Tom needs to be concentrating as hard as possible for this company as he does bosh beds. One things for certain, things don't seem to be on the ball here as much as they are with bosh beds. Duvet taking 2 weeks to arrive and for a "Hotel quality" 10.5 tog duvet to feel wafer thin like I'd just got it from argos for £5 is a bit of a joke really. Let's see what happens from here.

25 février 2021
Avis spontané
Noté 3 sur 5 étoiles

Is the fluffy company the same as…

Is the fluffy company the same as luv2sleep.. as your company has sent me delivery details for DPD and then DPD sent me delivery details from Luv2sleep? When you go on Luv2sleep same products but quite alot cheaper? Little confused by it.

UPDATE; Not even had them a month and one has gone flat and lost it comfyness already. Was expecting alot more from Tom's company as I absolutely adore him. Quite disappointed In the pillows.

24 février 2021
Avis spontané
Noté 1 sur 5 étoiles

Product never arrived and getting a refund is a nightmare

I purchased a set of pillows back in December, which never arrived. To be fair to them they offered me a refund which I accepted, however, when it came to transferring the money that's when things started to go wrong. Any time I contacted them, I kept getting empty promises and different excuses on why they were unable to process the refund this time. It has been a good 2 months and I still haven't got my money back. Don't recommend buying, it isn't worth the money.

23 février 2021
Avis spontané
Noté 1 sur 5 étoiles

Long delivery, poor product, no refund..

Not only was the delivery delayed, the products I received were absolutely awful, so thin, empty in parts, they felt like sandpaper! I complained and they told me to bin them and they would refund, still no refund, chased it up a few times but they just say it’s a problem with PayPal, PayPal says it is not. They were onto a winner here if they had provided good quality bedding, but they have obviously seen pound signs in their eyes and literally gone with the worst products you could imagine, I wouldn’t even put it on my dogs bed!

21 février 2021
Noté 1 sur 5 étoiles

Flat after a week

At first the pillows seemed great, felt like good quality and I thought I had a bargain.
After about a week the pillows were so flat they weren’t usable. Won’t buy from here again

20 février 2021
Noté 2 sur 5 étoiles

I ordered my pillows on Christmas day…

I ordered my pillows on Christmas day and by the 3rd of Jan still no pillows.
Sent a email, no reply. Long story short 2 emails twitter by my misses and asking for a refund via PayPal ( that's how I paid). which gave me a direct link to them and still not a single reply even after requesting a refund if not delivered with in 7 days.
Then out of the blue I get a text to say its being delivered. Over 6 yes 6 weeks!!!! and no communication from them. Not impressed.
Pillows are ok.

15 février 2021
Avis spontané
Noté 1 sur 5 étoiles

Placed an order on the 28th of December…

Placed an order on the 28th of December and have not received my order or any information since. I have also emailed twice but have had no response. Really disappointed after hearing some good past reviews.

31 janvier 2021
Avis spontané
Noté 3 sur 5 étoiles

Placed an order on the 26th December…

Placed an order on the 26th December 2020 for a super king size duvet money was taken but as yet no communication from yourselves as to when delivery will be made if some one could contact me I would be most grateful have used yourselves previously and was very impressed by the quality and speed of delivery of the goods

25 janvier 2021
Avis spontané
Logo de 12345

Réponse de 12345

Hi Neil, our apologies for the delay in getting back to you as we've been having some issues with Trustpilot. If you can send us an email with your order number please we will chase this up for you and see what's going on. Thanks

Noté 1 sur 5 étoiles

Luckily I kept my old pillows

Like everyone watched The Apprentice and needed new pillows so thought give them a chance. Big mistake pillows did arrive, they were in no way shape or form what I ordered. Tried phone, email, contact form and Twitter to give them a chance to make it good. Heard nothing. I even put a review on the company website which needless to say was deleted. The pillows do not keep the shape and now live in the bin. Even donation to a charity shop would not be a good idea as they were not very nice.

10 janvier 2021
Avis spontané

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