The Foot Collective Avis 

119
TrustScore 4.5 sur 5

4,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Have been using the Solemate for 5 weeks now. Have had an incredible increase in stability and strength. Am immediately addicted and decided to buy the lifetime subscription. I just can't imagine it n... Voir plus

Noté 5 sur 5 étoiles

Í´m satisfied with the toe spacers, toe resistance band and training tutorials. Wish I had it tjueto years ago. Exercise is the best.

Noté 5 sur 5 étoiles

The TFC Solemate kit has truly been the best purchase for my feet in decades. I wore orthotics to help with pronation for 30+ years & have been weening myself off them for the last 2-3 years. Watching... Voir plus

Noté 5 sur 5 étoiles

I'm halfway through the Foot Restoration Program and I'm very happy with it. I didn't have major issues with my feet, just some minor aches while running and a niggling knee issue that hadn't reso... Voir plus

À propos de l'entreprise

  1. Magasins d'appareils de fitness

Écrit par l'entreprise

Simple tools and training to help you restore your foundation and explore the true potential right at your feet.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

119 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,5

Tous les avis

(119)

27 avis reçus au cours des 12 derniers mois

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Noté 3 sur 5 étoiles

Product ordered 6days ago still not…

Product ordered 6days ago still not shipped. Contacted company no response

Update: they have replied a day later. Still quite slow but im glad to hear back about it. Apparently the shipping delay is due to one item being currently out of stock and they are waiting on shipment. They also said it a message came up at check out to explain the delay, however I didn't see any message..... Anyway. Hopefully I will receive soon amd get these feet in shape. I'll update further once I have tried put product & training

18 février 2025
Avis spontané
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Réponse de The Foot Collective

Hi Leah,

I’m really sorry to hear about your experience so far. We always aim to be transparent about shipping timelines and response times, and I appreciate your feedback. There was a message at checkout about the delay, and we sent an auto-reply confirming our response time, but we understand that this process can always be improved.

We’re always looking for ways to improve our customer experience, so we’ll take your feedback on board and review our processes to make things clearer in the future. We truly hope you enjoy the benefits of our tools and training and if you ever need any help along the way, please don’t hesitate to reach out.

Thanks again for your support.

Noté 3 sur 5 étoiles

no customer service unless you complain

update 25.02 - received most of my order yesterday after fhey finally followed up and then refunded some and express posted, but STILL no confirmation on why it was not all send etc
the product is fantastic, if you can get it and have plenty of patience on receiving it and getting no replies, thankfully i wont have to deal with them again, given up on receiving the rest as it not worth my time to keep chasing them
ABSOLUTELY HORRIFIC DO NOT WASTE YOUR MONEY - they dont send anything, they never reply, just a complete waste of my time and money

*update finally contacted me after a week of trying, so will wait and see if I actually get it, but upgraded as they finally responded

19 février 2025
Avis spontané
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Réponse de The Foot Collective

Hi Natalie,
I'm so sorry that this has been your experience so far—that's certainly not the level of service we aim to provide. We’ve reached out to you via email to resolve this and want to assure you that your order is on its way with express shipping. If there’s anything else we can do to assist, please don’t hesitate to reach out. We appreciate your patience and the opportunity to make this right.

Noté 1 sur 5 étoiles

Terrible customer service

Terrible customer service. You can only email and get 0 response. They took our money but the package has been sitting for almost 2 weeks in Texas

7 février 2025
Avis spontané
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Réponse de The Foot Collective

Hi Sarah,
I'm so sorry this has been your experience with us. I just wanted to reach out to confirm that we have been in touch with you along the process to resolve the situation. Please let me know if there is anything else we can do to assist you.

Noté 1 sur 5 étoiles

The items came very late and one item…

The items came very late and one item was defective. I reported the issue with the balance beam January 3rd and am still waiting for a resolution.

11 décembre 2024
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Réponse de The Foot Collective

Hi JC, I'm really sorry for the delay. We understand how disappointing it can be when things don’t go as expected. We have reached to you via email to resolve the issue. If you have any further concerns, please don’t hesitate to reach out—we’re happy to assist in any way we can.

Noté 1 sur 5 étoiles

Never ending emails

Tried to unsubscribe, but no luck

11 décembre 2024
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Réponse de The Foot Collective

Hi Ed,
I'm very sorry that this has been your experience. I wanted to reach out to confirm that we have unsubscribed you from all marketing from us. Please reach out if you have any further questions.

Noté 5 sur 5 étoiles

The material and video footage revealed…

The material and video footage revealed a well structure program aim to facilitate the progression from the beginner into the more advanced exercises. From the user perspective, this facilitate and enriched the learning process and is a notorious aspect compared to other similar foot health implements.

25 novembre 2024
Noté 1 sur 5 étoiles

Extremely poor!

Extremely poor!! The product never arrived after 4 weeks and I never got an answer from my email this week. I’ve also changed my google review to one.

25 novembre 2024
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Réponse de The Foot Collective

Hi Monique, I'm very sorry to hear that this has been your experience so far. We have been in touch with you via email to rectify the situation. Please let us know if there is anything else we can do to assist.

Noté 1 sur 5 étoiles

I ordered it a week ago and tracking…

I ordered it a week ago and tracking says it hasn't even left the warehouse yet. So there's no point asking me to review it.

25 novembre 2024
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Réponse de The Foot Collective

Hi Laura, I’m truly sorry to hear that this has been your experience. It appears that the courier service has been delayed to update the tracking of your order. If you can please reach out to our customer support team via email (info@thefootcollective.com) and they will be more than happy to follow this up with the courier company to ensure you get your delivery as soon as possible.

Noté 5 sur 5 étoiles

The TFC Solemate - Truly Remarkable

The TFC Solemate kit has truly been the best purchase for my feet in decades. I wore orthotics to help with pronation for 30+ years & have been weening myself off them for the last 2-3 years. Watching the Foot Collective videos on how the foot works gave me the understanding I needed (& wished I had seen a few decades ago!) The wild toes, hacky sack & other exercises made a difference straight away. It has been the best purchase - way better value than a series of orthotic or exercise physiologist appointments!! I'm very happy!!

26 août 2024
Noté 4 sur 5 étoiles

Hacky sack

Hi! Very satisfied but I would wish that the hacky sack could come in different sizes, It is to large for my small thooths. Thanks for fun exercises. Best wishes Danielle

25 juillet 2024
Noté 5 sur 5 étoiles

I’ve discovered strength & fun with TFC!

Joining The Foot Collective has been a life-changing experience. Since becoming part of the community, I’ve noticed huge improvements in my overall strength and understanding of my body. I’m learning and experiencing more about how my body works and why caring for my feet is a must!

TFC truly embody their values of Truth, Fun, Community and if anything, over deliver on value! The Team are so helpful, knowledgeable and ready to support & guide in an engaging, playful way. I’m super grateful for the positive impact TFC has had on my life AND my children’s life and highly recommend them to anyone looking to improve their health from the ground up. 💚

27 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Responsive + prompt

A recognition that the shipping cost, at almost a third of the cost of the item I was considering, was too much and the offer of free shipping. Also the shipping was prompt, reliably tracked and so far I very happy with my toe spacers which I am wearing as I write 👍.

26 mars 2024
Noté 5 sur 5 étoiles

I love the idea of what you're doing…

I love the idea of what you're doing and love the quality of the items in my Soulmate kit. You obviously have a passion for what you're doing. There's so much information on your website I don't quite know where to start but have so far been playing around with all the tools. Even though I don't know what I'm doing yet, I must be doing something right as my feet are less achy and that's only after less than 2 weeks.

14 mars 2024

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