Thefountaynegroup Avis 

Dealt with Louise Cannatella when acting for the buyer of a property. Sent the Notice of Transfer on the day of completion and received the receipted notice within two hours. By far the quickest transaction ever when dealing with a notice. The transaction was straightforward and a breeze to deal with.

One of the companies, Fountayne Manging Ltd has been dissolved. -- total cowboys

there is not much to say everything is just on point and is brilliant 5 stars 👍

They are really good to work with. Darren was very helpful, answered all my questions and made me feel at ease with the whole process.

Fantastic customer service from Marcus. Professional and knowledgeable, my queries etc were managed with ease. Thank you!

I have only ever experienced an extremely good service from The Fountayne Group in terms of property management. Kathy and Ceyda who are now responsible for the management of the estate combining 24 flats have been outstanding. Their customer service and attention to detail is exemplary. They are polite, courteous and always reply promptly to any form of communication. They are very trustworthy and I feel they have the interests of the Leaseholder at the forefront of everything they do, whilst still respecting the needs of the Freeholder. Any concerns are dealt with professionally and promptly. We have experienced many managing agents over the last 20 years and I can say without reservation the work of the property managers past and present has been of the highest quality.

A complicated ongoing issue with a Surveyor was resolved by Charlotte and Ceyda promptly and we would like to extend our appreciation. Many thanks from the Warrington’s

Jessica was always available to support with any issue that arose, no matter in what department she always made sure that everything ran smoothly

Amazing customer service. Thank you Darren for helping me sort my account out.

In the last few months Fountayne have become completely unresponsive. They never answer the phone, don’t reply to answer phone messages and ignore all emails.

Services listed under our service charge are not performed (cleaning of communal areas, gutter clearing, window cleaning) but charged for anyway.

The only thing this company can guarantee you is accounting errors.

As a resident of Swilley Gardens, this has caused nothing but problem after problem. After changing their name from Fountayne Managing LTD which seems to have been liquidated, nothing has improved. The only decent employees Marcus and Chloe no longer seem to be working with us and as residents we are left with broken fire doors that do not close, and intercom system that does not work and little to no response after multiple emails.

We have always paid our services charges but get very little back in the way of decent customer service or maintenance.

Charlatans. They are a rebrand from the Fountayne Management, expelled from the Property Redress Scheme and the new brand, The Fountayne Group has their license suspended at the moment. They MO is to send incorrect invoices, not responding to queries, and adding crazy late payment charges, then have qualified bullies calling you for chasing. Horrible indecent company. If you find yourself at trouble with them, please complain at The Property Redress, I hope they lose their license again forever so no one can have the displeasure of dealing with them.

Kat from the credit control department was extremely helpful and patient. She dealt with my issue professionally and with respect.
Kat your customer service skills are second to none. Honestly you were amazing and I truly appreciate your quick response in sorting out the issue I had.

Many thanks

Rachel

Very helpful customer service.
Thank you Kat for sorting my problem:)

In April 2023 they were thrown out of the Property Ombudsman scheme:
From Letting Agent Today: Fountayne Managing Ltd - The leaseholder terminated his agreement with the agent, who was required to pass on all relevant documents to make the handover run smoothly. The agent provided no audit trail of any documents being sent and frustrated the process by indicating that the freeholder was responsible for collecting the information, which would only be available for sixty days, before being destroyed. Because the leaseholder received no formal set of accounts or other information requested, the PRS awarded a refund of eight months’ management fees for the period of poor service. The agent was also instructed to provide service charge statements that need to be verified by an accountant and to send the leaseholder a meaningful apology. The leaseholder was signposted to the Property Tribunal for legal issues raised that were outside the PRS’s authority. Due to non-compliance with this decision and the link between the two businesses and their directors, both this agent and Fountayne Residential Ltd were expelled.

They haven't changed one bit as my clients have found to their cost as Ive tried to extract information from themn on blocks transfered to our management.

They’ve really helped me with any and all issues I’ve had. They’re very trustworthy and respond to my emails very quickly, sometimes even out of working hours. Recommend them highly

I would like to express my sincere gratitude to Karen and Charlotte from the Fountayne Group for their exceptional assistance in resolving a roof leak issue in my rented home when I could not contact my landlord. Their professionalism, expertise, and dedication to resolving my problems was commendable.

From the moment I contacted the Fountayne Group regarding the leak, Karen and Charlotte promptly responded and scheduled a contractor visit to assess the situation.

They communicated with me throughout the process, ensuring that I was kept informed about progress. Their excellent communication skills gave me confidence in their ability to resolve the issue.

Overall, I cannot thank Karen and Charlotte enough for their outstanding service. Their expertise, professionalism, and dedication to resolving my roof leak issue was exceptional.

I highly recommend the Fountayne Group, specifically Karen and Charlotte.

I had a problem with some documentation while selling a flat managed by Fountayne. They took it very seriously and even the MD, Simon Stern, and the freeholder got involved to make sure everything was sorted out satisfactorily. Well done, and many thanks for your help.

Absolute pleasure to have dealt with Louise and Chloe- All our requests were responded to super quickly. Highly recommend!

Since working with Fountayne I have found the team to be extremely professional, efficient and helpful
Ellis in accounts ensures that invoices are paid in a timely manner, and is always able to speak with me although she is very busy, great team