The Gold Company Avis 

318
•
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

So simple. My wife had a bit of a clear out of her jewellery box and we sent it all off in the pre paid envelope. I wasn’t sure what was good and what was costume jewellery. Valuation came back a f... Voir plus

Noté 1 sur 5 étoiles

’m extremely disappointed with the offer I received. I sent in over £1,000 worth of gold and silver jewellery and was offered just £100 — which honestly felt insulting. The valuation was nowhere nea... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very good firm to deal with. Done 3 transactions now & been pleasantly surprised by the valuations & speed of payment. Much better than the local high street cowboys. I will only use them in the futur... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Super quick fantastic service. Received my selling pack, gathered together my unused and broken jewellery, posted it on Tuesday, it was valued and offer made Wednesday, absolutely cannot fault this... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Entreprise de négoce de l'or et de l'argent

Écrit par l'entreprise

We will value and buy your unwanted, unloved, unused Gold, Platinum, Palladium and Silver. Whether pristine and new, or old and tarnished, or even broken, and of any shape or size, we provide free collections, free valuations, free postage and free returns. Just request a selling pack now, receive it the next working day and post it straight back. We will value all items, make you an offer and pay by bank transfer, cheque or even Paypal, on the same day. All items are automatically insured up to £750 per pack, with higher insurance available on request. And if you decline our offer or change your mind, all items are returned to you free.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

318 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,4

Tous les avis

(318)

40 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Super service

Used donotsitonit and sent my items yesterday. Mix of gold and silver, received a text from Gold company today with an offer I was satisfied with and request for bank details. I nervously sent them and true to word money was in my account within an hour! I don't know anywhere else where service has been that swift. If I find any more items I will send them off.

21 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent communication

Plenty of communication throughout the process. Promot call once they received my items. Full explanation of items sent and value offered. As I was out when they contacted me they texted the valuation and I was able to provide banking info. Money was then immediately transferred.
Very quick simple and efficient.

30 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Excellent service returned my jewellery in package provided by the gold company . Quick reply and quote for my old chains rings odd earring’s excepted quote money in my bank account same day .

1 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Wow..it was great

I didn't really know what to expect but I can say it was fantastic.
So easy to use.
I sent my package and the following day I received a phone call from a very pleasant professional man. I agreed the price quoted and the money was in my account within minutes. I also received a text confirming everything.

25 avril 2024
Avis spontané
Noté 2 sur 5 étoiles

Below average offers

I feel personally this company take advantage of people with money problems.
I sent two rings to them I was expecting at least £150 I got offered £72. They do this to take advantage of a person needs the money like at the time I did. So I accepted an offer I wasn’t really happy with. I know they want to make a profit but I feel they know only people with no time or who need money come to them.

26 mars 2024
Avis spontané
Logo de The Gold Company

Réponse de The Gold Company

Hi Marco, we are sorry to hear that you were unhappy with the price offered for your items. We can only pay you for scrap precious metal value and not the retail value of the items. Your rings also contained stones, which as stated in our terms and conditions we are unable to attribute to the offer. We will however, always work hard on your behalf to try and get to a figure that the client is happy with, and you did not communicate your dissatisfaction at the time of sale. Our service is completely free and without obligation to sell. We pay all the postage costs to receive the items and to send them back if the offer is not accepted, so of course, it is in our interest to buy your items rather than send them back.
We wish you all the best, thanks, The Gold Company

Noté 5 sur 5 étoiles

Such great service from this company

Such great service from this company. The delivery of the envelope to post my items took a few days, but once that arrived everything went like clockwork. I took my envelope to the post office on Tuesday & Wednesday morning I received a phone call making me a great offer for my items. I accepted & the money was put straight into my account.
I couldn’t have hoped for a better service, thank you very much .

21 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Quick and simple

What a simple and quick process this was. Went online and ordered a free kit, got a text messages checking I had received it ok. I posted on the Monday evening and by Wednesday the money was in my bank as I was very happy with my offer. Thank you

17 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Very generous company!

Brilliant company! Very generous with there offer and money was in my bank before I got off the phone ! Very happy, fantastic swift service. Highly recommend 🌟🌟🌟🌟🌟

4 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

Very straightforward and efficient…

Very straightforward and efficient process. Posted items via prepaid packaging. The very next day I received a text message with a value. Once accepted I provided my bank account and the money was transferred within 20-30 mins. Very happy with the service.

16 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

1st class service…

I applied on-line to request the relevant packaging to send in unwanted jewellery. I received this within a couple of days. I followed easy instructions on what to do and subsequently posted my items free of charge. Within 24 hours I received a phone call with an offer which I accepted. The money was transferred into my bank account while I was still on the call. Because of the great service I received I decided to send 2 more items. The same again money was in my account the day after posting. Absolutely brilliant service.

5 mars 2024
Avis spontané

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