Thehookahclub Avis 

I placed an initial order of £70 plus , and then was sent an email informing me the particular tobacco is out of stock, which is fair enough.
I was then advised to choose an alternative (this was £50 plus) , i received the package a few days later.
I have since been requesting this business politely (via numerous emails) for the past 3 weeks for a partial refund which is rightfully due, and I GET NO RESPONSE WHATSOEVER!
As a last resort I've had to leave this negative review, and it shall remain until this is resolved fairly.
You have my details , get in touch please.

Great products, great service. They are very helpful if you have any questions, delivery is fast, and overall helpful and professional team.

Found these guys through a Google search when I couldn't find blueberry ice/mint flavours elsewhere. Excellent products and even better customer service.

I placed my first order with THC last week and was very impressed. Even though a couple of the flavours I chose were out of stock and they were also low on containers to store the flavours so sent bags instead, their team resolved the issue immediately by offering alternatives - they included extra flavors as an apology, and promised to ship the containers and the out-of-stock flavour once restocked.

I really appreciated their fast communication and was surprised by how quick they delivered too via DPD. I'll definitely be returning once I run out 😶‍🌫️💨 :=) Thanks!!

After my previous experience, I decided to give the shop another chance, as I believe it’s only fair to judge a company on how they respond and improve.

I’m happy to say my second order was a much better experience. Delivery was quick, everything arrived without issues, and the customer service agent I spoke with was genuinely helpful and responsive throughout.

The main reason I’m giving 4 rather than 5 stars is that the website still doesn’t seem to reflect live stock levels. Some products are shown as available when they aren’t actually in stock. If you’re a first-time buyer, or simply prefer to place an order without contacting customer service, you may run into the same issue I did with my first order.

Following the advice I was given after my previous review, I contacted customer service before placing my order to confirm stock availability. That completely solved the problem, and the order went smoothly from there.

Overall, I’m pleased to see a significant improvement. The excellent product range, fast delivery, and helpful customer service have restored my confidence, and I’d happily order again. Hopefully, accurate live stock information on the website will be the next improvement.

After buying bad fakes from 3 previous UK sites who claim to sell "authentic Adalya* I have finally found the best plug for 100% authentic tobacco.

My Adalya 250g (love 66, lady killer and angel lips) all came in Adalya original tubs, inside the tubs the tobacco is packed in the original foil packaging.

Probably one of if not the only site in the UK that stocks 100% authentic Adalya, not to mention the fair prices (Adalya in the UK is expensive regardless), super quick delivery and great support via WhatsApp

Gained a customer for life!

My third order with this company and all I can say is there will be more to come

The customer support agent via WhatsApp deserves huge credit, every time I can’t decide what flavour to go for as the variety is endless, and the agent help me thoroughly and I end up loving the item they suggest

I can’t fault this company at all

This is my 27th order with this brand and I can’t help but leave more positive reviews

I know many of my friends and family who have ordered and all of them have had great things to say, they’re the only company in the UK that does Russian, German & American shisha tobacco

Great customer service, great products, fast Shipping

Finally I found good tobacco in UK and placed an order.
Unfortunately not everything what I ordered was in stock, so we just swapped it for a different tobacco.
Had problems with Royal Mail (as usual), but finally it arrived!
“Must have” tobacco in original packaging, other tobacco sealed on bags, and I understand why, simply buying 1 kg and selling 100 grams.
Absolutely great communication and I had additional tobacco as present🤝
Great service sir, keep going👍
I’ll definitely order some more!

I took a big risk and ordered £375 worth of Shisha tobacco on my first order

And can I just say, they exceeded my expectations, customer service is fantastic, the items arrived the next day with no issues

Would recommend to all shisha fanatics

DO NOT BUY!

I brought £65’s worth of flavour and in return I got 4 small packets of berry! I could have brought this from my local store for £3 each. I left emails and trying to call but got no response!

Finally I got a response after 3 week and I explained what had happened and once again no response!!!

Great service,responsible staff,fast communication.

Sent package when arrived wasnt even 1kg and in a plastic bag written on it with flavour, sent it back through evri and they lost my parcel company wouldnt even give me a refund you cannot get hold of them and when googled the address it is not a proper buisness they are selling from there home,.... AVOID AT ALL COST, unfortunatly ive lost out on £50..🤬

Great service, fast delivery, can’t complain whatsoever, let’s not forget the variety of flavours

Would highly recommend to all shisha fanatics

I ordered hookah flavours from this so-called “company” on 02/12/2025, paid for T48 delivery, and expected my order in two days. Instead, Royal Mail sent me a fee notice because the seller didn’t even bother to pay the postage—despite charging me £3.49 for it. That tells you everything you need to know. This outfit operates with the competence of a back-alley stall and the professionalism of a joke. If this is how they run their business, they shouldn’t be running one at all.

Good service
I'm ordered base, and everything is s ok 👌
Very friendly manager ❤️

I know there are negative reviews from customers who received a re-packaged Shisha molasses, but from what I understand these always come in 1kg tubs and seller has to re-package it to smaller amounts. I ordered 1kg of Al Fakher molasses and within 3 days I received just that in its original packaging. Top 🌟.

Great service, quality products, would 100% recommend to all Shisha smokers

Wouldn't buy from again. Item was received without original packaging. Only marking of what it is was someone wrote the flavour and weight in pen on vacuum sealed bag. No indication of brand. At such an expensive price I would expect original packaging.
(Edit)
Emailed company and have been told they only have 3 flavours in smaller original packaging but they can send me pictures of the 1kg tubs they repackage to smaller amounts, hopefully no fillers made they're way in from this process. Won't be dealing with a company that openly admits illegal practices. Stay clear.

They exploit the fact that shisha in the UK is difficult to get hold of due to taxes so they charge you rediculous prices. They do not pay UK taxes on their flavour either yet the prices are still sky high.

I'll give you an example: they sell Al-Fakher which is considered a basic brand for £150-£200 a kg which costs them £20-£30 tops to get from abroad and sneak into the country. The same goes for other brands at higher rip off prices.

The newbies and amateurs buy from them thinking these prices are normal but I've been in the game for 15 years and can confirm this is the meaning of scamming people. If you want to get ripped off by ruthless vultures then be my guest.