TheHorrorDome.com Avis 

67
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I’m a new customer to Horror Dome. I’ve received 3 shipments already and can’t wait for my Frankenstein creation mask to arrive. The Area 51 alien is the best. Very authentic looking. My Halloween... Voir plus

Noté 5 sur 5 étoiles

I have always had good experiences dealing with Horror Dome. This year I had an issue with my Forest Dragon and Jerry and Danielle were extremely helpful in pointing me the right direction to help fix... Voir plus

Noté 5 sur 5 étoiles

Rapid shipping! Awesome puppet! I'm giving 5 Stars and please don't misunderstand the video vs the ad. The video makes it appear as though it is animated but it is a non-animated puppet. The appearanc... Voir plus

Noté 5 sur 5 étoiles

I got worried after reading reviews, my order was expected to take 6-8 weeks, I started calling and Emailing around that timing and didn’t hear back. Then I was finally called about a week later and w... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de déguisements

Écrit par l'entreprise

Over the past years we have unearthed the best Halloween Prop Directions available online and now we have grown to supply you with Halloween Masks, Props, Costumes, Animatronics and much more. The outlook for Halloween 2019 looks to be frightening and grim. So browse our online store and see what you might come across to suite your Horror needs. We are sure you will find what you need and if you don't, e-mail us and we will try to get it for you.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

67 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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4,5

Tous les avis

(67)

8 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Perfect

So I purchased a horrible mask, not going to say where from (Amazon) and it was horrible. Then I came across the horror dome and I'm a first time buyer from them. The mask is awesome! Just awesome! The durability is outside. The paint is perfect. I will be buying from them again. Oh and there is a mouth hole that is perfect for a straw for adult beverages.

17 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

I have always had good experiences…

I have always had good experiences dealing with Horror Dome. This year I had an issue with my Forest Dragon and Jerry and Danielle were extremely helpful in pointing me the right direction to help fix my decor. Professional, courteous, they are always there to serve their customers. I can't say enough about this company. In a day and age when most companies don't care about their customer service, I had to immeasurably say that Horror Dome is the exception. Keep up the good work my friends. Eduardo

10 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

I’ve been using the Horror Dome to…

I’ve been using the Horror Dome to decorate my house and gym over the last few years. Everyone complements how real their decorations look and are always in anticipation for the new addition each year.

6 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Service and support was amazing

Service and support was amazing. I need helped setting up my animatronic and they walked me through the whole process. Turned out great! Can’t wait to place another order.

24 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Fast Shipping amazing Halloween masks

I am a mask collector, I normally do not write reviews but I have to give credit where credit is due. Horror Dome's masks are incredible. I attend a lot of trade shows and masks of this quality sell at the shows for more than double of what I paid for Horror Dome's masks. I am very happy with my purchase and the masks arrived 3 days after placing my order.

22 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Easy 5 stars

Absolutely the best masks on the market. And the family that runs it is so nice and helpful with everything.

11 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Consistently great experience

I've ordered so many items from the Horror Dome over the years and have never had an issue! Their products are the best on the market and make Halloween perfect every year. Thank you for everything and I will be ordering again this year!

2 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

I ordered "alien grey mask" from…

I ordered "alien grey mask" from horrordome but order didn't placed but my money already transferred. First it didn't accept my purchase method and i tried again and it loading couple seconds and shows "Your payment details couldn't be verified". But funny thing is my money transferred

4 septembre 2024
Avis spontané
Logo de TheHorrorDome.com

Réponse de TheHorrorDome.com

Hello there,

We are unable to find your order in our system.

As stated on our website, the Alien Grey Mask is currently a pre-order expecting to ship in early September 2024.

Please give us a call at (516) 238-5108 if you have any further questions or concerns!

Noté 5 sur 5 étoiles

I ordered Double Trouble on July 4

I ordered Double Trouble on July 4, 2024, and received it on July 13, 2024. After reading all the reviews I decided to take a chance and buy the costume.
The costume is very detailed this is by far the best costume I have.
Thank you, Horror Dome.

13 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

this place is the worst

this place is the worst. stay away , New York rip offs. I tried contacting them email 5 times no response . high price and big money shipping what you see in the pictures is not even close to what you get, stay away . no returns , don't waste your time . this Is your last warning

25 juin 2024
Avis spontané
Noté 2 sur 5 étoiles

I run a small home haunt and have been…

I run a small home haunt and have been buying stuff from horrordome for several years. As a loyal customer steady customer who has never complained about delayed shipping and dings. The one time I actually
Received a defective animatronic showing video’s and sending photo. They said they will look into it and will get back to me, I tried to follow up with them several times since last year to get a response but they ghosted me. No response, no parts and no apologies. I am reporting them to BBB as well
Buyer beware..

10 novembre 2023
Avis spontané
Noté 1 sur 5 étoiles

NOTHING LIKE THE PHOTO!!!!!!! DONT BUY!

I spent over $500 for a big foot costume that they claim was in the news for pranking people. This costume is SO poorly done. It looks so fake and it’s super cheap. What a ripoff. It looks NOTHING like the photo they advertise. This is false advertisement. They keep calling me telling me I need to remove my review and I guess they googled me and found out I’m a business owner and they keep mentioning that on the phone.

13 février 2024
Avis spontané
Noté 1 sur 5 étoiles

i got scammed

Im Collector mask i bought 3 masks which they don't look nothing like the picture! Paint and details were not in place, i just wish they would show more exactly how the item looks, disappointed of thehorrordome.com and then they called me to take the review down and get a refund, and i tried to return them, they told me to send it back to the address where they came from and i did, but they now said that address doesn't belong to their stores! and they haven't received anything whatever "Sure" scammers

8 février 2024
Avis spontané
Logo de TheHorrorDome.com

Réponse de TheHorrorDome.com

Hello Dan,

When you informed us you were dissatisfied with the items you have received, we gave you the information to return the products to us for a full refund. We have asked multiple times for the tracking information, to locate your return shipment, as we have never received it- but you have been unable to provide any tracking information.

Unfortunately, we would be unable to provide a refund without receiving the products back. I do apologize for this!

Noté 5 sur 5 étoiles

Great products and customer service.

The costume I purchased looked amazing. I had a slight problem with it but it wasn’t the HorrorDomes fault. When I called to see about rectifying the issue, they went out of their way to reach out to me and work on a solution. I will be more than happy to use them in the future. It’s a shame Halloween is only once a year because I’m looking forward to see what next year’s costume will be. Thanks guys!

24 octobre 2023
Avis spontané
Logo de TheHorrorDome.com

Réponse de TheHorrorDome.com

Hi Stephen, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!

Noté 5 sur 5 étoiles

This was my second purchase from Horror…

This was my second purchase from Horror Dome and I couldn't believe the quality of their products. Definitely not a Halloween shop, Horror Dome producing professionally made horror props at affordable prices!

27 septembre 2023
Avis spontané
Logo de TheHorrorDome.com

Réponse de TheHorrorDome.com

Hello Paul,
thank you for your great review. We are happy to hear you like our work. it makes it all worth it for us when we hear our customers appreciating the quality of work we put out. Thanks again!

Noté 1 sur 5 étoiles

Broken merchandise and no response

I have ordered a few things from horrordome and at first there was no issues. Lately it's nothing hut issues. From them canceling orders to sending broken merchandise. They charge a good bit for their stuff and you can call and email but you get no response. I will never order from this company again.

1 mai 2023
Avis spontané
Logo de TheHorrorDome.com

Réponse de TheHorrorDome.com

Hello Lisa,

We do apologize for your dissatisfaction. Unfortunately, from time to time we experience products being damaged during shipment.

Upon hearing from you we worked with you to remedy this issue. We hope we were of help :)

Noté 5 sur 5 étoiles

Baby werewolf puppet

I bought the baby werewolf puppet For my son For christmas He loves it He is a big Werewolf fan

23 novembre 2022
Avis spontané
Logo de TheHorrorDome.com

Réponse de TheHorrorDome.com

Thank you Mike, for sharing your review. We appreciate you taking the time to do this. We're glad you’re happy with your order!

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