The Innocent Hound Avis 

379
TrustScore 5 sur 5

4,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Very quickly delivery and no doubt the food is of good quality. I bought from the Meadow flavour but unfortunately it didn’t agree with my Cavalier and she had a very bad tummy after eating. I did int... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The dogs love the food and it's great for travelling and camping as raw food needs a freezer. I also asked for the subscription to come out on my pay day which was a service they didn't offer before.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We've had innocent hound for a few years. Love the quality of the food and the helpfulness of staff if I've a question. The purpose of this review is to say how amazing Caroline in the office had... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Always pleased wıth Innocent hound, great products and their new packaging for their dog food is great

L'entreprise a répondu

À propos de l'entreprise

  1. Animalerie
  2. Fabricant de nourriture pour animaux
  3. Magasin d'alimentation animale
  4. Magasin d'articles pour animaux

Écrit par l'entreprise

Makers of the finest air-dried food and treats for pets, handcrafted in Yorkshire, using quality British ingredients.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

379 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,8

Tous les avis

(379)

25 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent product

Excellent product, delivery on time

27 janvier 2025
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Réponse de The Innocent Hound

Thank you for your review. We are so pleased you like our products.

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

Brilliant dog food and company!

The food is brilliant for my two dogs they both love it and they are thriving on it (I have a GSP and a Sprocker).
Also must say customer service is amazing, i often need my subscription sent earlier and I email them and they dispatch same day and super responsive!

27 janvier 2025
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Réponse de The Innocent Hound

Thank you for your lovely review! We love to hear about happy dogs enjoying our food. We are pleased our Customer Service team have been able to help you.

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

Very good quality products and great…

Very good quality products and great customer service

27 janvier 2025
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Réponse de The Innocent Hound

Thank you for your review. We are really pleased you like our products.

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

My 2 bostons love this food and are so…

My 2 bostons love this food and are so full of energy.......It was as I expected. And the dog is happy.

28 novembre 2024
Avis spontané
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Réponse de The Innocent Hound

Thank you for leaving a review. We are so pleased your Boston Terriers love our food!
Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

Great help desk

Helped me to cancel and reorder due to unexpected trip away

25 novembre 2024
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Réponse de The Innocent Hound

Thank you for your review! We are always happy to help.

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

Love innocent hound

Love innocent hound, we use their air dried food and treats. My dogs are in great condition and our park dog friends are certainly keen on having some of the treats.

25 octobre 2024
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Réponse de The Innocent Hound

Thank you for your review. It is lovely to hear your dogs are thriving on our food! The treats are certainly a great way to make friends in the park.

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

My dogs love their high quality…

My dogs love their high quality Innocent Hound sausage treats. They always come so nicely wrapped and presented.

24 septembre 2024
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Réponse de The Innocent Hound

Thank you for your review! It is lovely to hear your dogs love our sausages. Our dispatch team will be pleased to hear you appreciate the care they take with sending your order to you.

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

Rhave just returned to my…

I have just returned to my subscription, having lost my Lurcher earlier this year. I now have a new kid on the block and he loves this food. Restarting the subscription was easy and delivery was really quick.

27 août 2024
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Réponse de The Innocent Hound

Thank you for your lovely review. We are so pleased to hear your new dog loves our food, and the subscription service works well for you!
Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

Premium food 😋 My dog loves it

Premium food 😋 My dog loves it. Good customer service 👍

27 août 2024
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Réponse de The Innocent Hound

Thank you for your review! We are really happy to know your dog loves our food.
Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

I have a monthly subscription for…

I have a monthly subscription for Archies treats, his absolute favourite, he is very fussy and picky, so we are very happy, delivery is very fast, you can change the delivery times online, very efficient. My neighbour dogs also love it😉

25 juillet 2024
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Réponse de The Innocent Hound

Thank you for leaving us a review. We are so pleased to hear Archie loves our treats! it is also great to know our subscription service is working well for you so Archie and his friends will continue to enjoy our treats.
Best wishes
The Innocent Hound

Noté 5 sur 5 étoiles

My very fussy dog loves these treats

My very fussy dog loves these treats. They are quite expensive but at least I'm not throwing treats away anymore. The delivery service is also excellent and arrives very quickly.

24 juin 2024
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Réponse de The Innocent Hound

Thank you for your review. We are pleased to hear your dog loves our treats!

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

Easy repeat subscription

Easy repeat subscription. Arrives on time. Easy to change order if needed. Food seems good quality. My dog with lots off allergies and health issues loves it and it suits his needs. It has taken us ages to find a food that suits him.

24 juin 2024
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Réponse de The Innocent Hound

Thank you for taking time to leave us a review. It is great to hear that you find our subscription service easy to use. Most importantly, it is always good to hear that your dog loves our food.

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

My dogs & I love The Innocent Hound

My dogs love The Innocent Hound food and treats, they are a brilliant company, from the fantastic items that they sell to the delivery, I can not fault them in any way.

24 juin 2024
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Réponse de The Innocent Hound

Thank you for your lovely review. We are so pleased your dogs love our food and treats.

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

Order was processed quickly

Order was processed quickly, and arrived promptly in the post! The packaging was lovely and my doggies goodies were very thoughtfully wrapped in tissue paper!

24 juin 2024
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Réponse de The Innocent Hound

Thank you for taking time to leave us a review. We are so pleased you loved our packaging, and that your order arrived quickly.

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

My 2 bostons love this food and are so…

My 2 bostons love this food and are so full of energy

27 mai 2024
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Réponse de The Innocent Hound

Thank you for your review. It is great to hear how much our food is enjoyed by our customers' dogs.
Best wishes,
The Innocent Hound

Noté 3 sur 5 étoiles

Pros and cons

Pros: raw/air dried, some wild meat, quick delivery, good packaging.

Cons: 10% glycerol in the formulation (carb/sugar) definitely isn't ideal. I have a Burmese cat and they are susceptible to diabetes. Would much prefer the majority of ingredients to be those available in the wild.

20 mai 2024
Avis spontané
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Réponse de The Innocent Hound

Thank you for taking the time to leave us a review. It is good to hear you were pleased with our quick delivery, and the packaging of your order.

I am sorry you would prefer our food not to contain glycerol. Glycerol levels vary between products depending on the recipe and are between 6% and 10% before the drying process. Our glycerol is derived 100% from rapeseed oil (no palm oil!) and this helps to give our products the semi-moist texture dogs and cats love.

It is always helpful to receive feedback from our customers, as we use this to help us consider product developments and improvements in the future.

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

Great product and service

I have been a customer for a few years, my dog really enjoys the food and there is a varied menu to choose from. I use the subscription service, I am easily able to pause it or change the date of the delivery. The whole process is quick, easy and efficient and any messages I send are responded to very quickly.

24 avril 2024
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Réponse de The Innocent Hound

Thank you for leaving us a review of our food and subscription service. It is great to hear that you find our subscription service easy to use. Most importantly, it is great to hear how much your dog enjoys our food!

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

Prompt delivery

Prompt delivery, as always. Well packaged. My dog is very happy!

24 avril 2024
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Réponse de The Innocent Hound

Thank you for leaving us a review. It is always great to know dogs enjoy our food!
Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

Highly recommend

Highly recommend. Its hard to get Air dried raw in UK. There are some companies that import from EU but The Innocent Hound is UK sourced foods which really appeals to me. My girl is a raw diet girl but I wanted another option for when I travel or have to be away and my girl stays with family who aren't keen on handling the raw stuff. I looked into air dried throughly before a sample try and I was impressed at how nutritious and healthy air dried is, its the same as raw in fact. My girl took to the air dried immediately and she is a picky fussy eater. I have since purchased a box and intend on ordering another. This is a truly great alternative for people who aren't keen on raw feeding, great for people who travel with their 4 paws when raw feeding is difficult due to the needed freezing. I have to say, the packaging presentation is a marketer dream also. From the box to the reseal bag inside, it fits perfectly in the cupboard, very neat. - To add, the venison sausages treats did not last long, my girl was hooked from the 1st taste. My 1st real order arrived the next day another bonus. I am spreading the word.

24 avril 2024
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Réponse de The Innocent Hound

Thank you for taking the time to leave us a review. It is great to hear you were pleased with our quick delivery, and the quality of the packaging of your order.

Our meat is sourced from carefully approved suppliers in the UK, and our food is made in our human-grade factory in Yorkshire. It is great to hear how much your dog enjoys our food, particularly our venison sausages!

Best wishes,
The Innocent Hound

Noté 4 sur 5 étoiles

These sausage slices make great…

These sausage slices make great training treats, they can be broken into very small pieces and are semi moist. My dog loves them. Well done!

24 avril 2024
Avis spontané
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Réponse de The Innocent Hound

Thank you for leaving us a review of our sausage treats. It is always great to know how much dogs enjoy them!

Best wishes,
The Innocent Hound

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