Thekyb Avis 3

As an early-stage startup, we prepaid for KYB credits under a fixed-term contract, expecting reasonable flexibility as our usage scaled.

Our credits went unused during the term. When we approached the company to preserve the remaining balance, we were informed that all unused prepaid credits expire after one year and that the only way to retain them was to pay an additional fee for a 12-month extension.

We declined to pay additional money to keep credits that were already prepaid.

Startups should pay very close attention to this structure. The commercial model requires full upfront payment, includes expiration of unused credits, and does not provide a no-cost rollover option. If your volumes fluctuate or ramp more slowly than expected, you may lose the remaining value unless you pay again.

This approach did not align with what we consider a startup-friendly partnership model, and as a result, we are moving to another provider.

We are sharing this so other founders can make a fully informed decision before committing to prepaid credits under similar terms.

Know Your Business services played a vital role in helping us navigate the complex web of financial regulations in our industry. As a fintech company, compliance is non-negotiable. TheKYB provided an in-depth audit, identifying the areas where we needed to improve. They even assisted with the necessary changes. Thanks to their services and expert guidance, we are confident that we are meeting all regulatory requirements. Highly recommended!

I enlisted the services of Know Your Business Services to verify compliance for my e-commerce startup. Their comprehensive assessment of our business operations, data protection protocols, and tax compliance gave us confidence in our legal compliance. The KYB team impressed me with their expertise, professionalism, and invaluable support. I appreciate their efforts in keeping my business fully compliant with the law.