The service I have received from Ashleigh Mitchell for probate management has been superb. She was very efficient, professional and friendly throughout the process. She has been so willing to help wit... Voir plus
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Lisez les avis des autres
Unfortunately experienced difficulty with a very un-cooperative co-executor who was refusing to release my property. The dispute had been going on for months and was causing a huge amount of distress... Voir plus
Would give 0 stars if I could! 1) Got the address for the purchase property wildly wrong - no ownership of error 2) Stated we have spoken on the phone regarding said purchase, but never had (s... Voir plus
L'entreprise a répondu
I used The Law Firm Group for my conveyencing. They were extremely helpful throughout the process and, as a first time buyer, they put me at ease and explained things to me simply without making me fe... Voir plus
À propos de l'entreprise
- Cabinet d'avocats
- Avocat spécialisé dans le domaine du transfert des propriétés
- Avocat spécialisé en droit des aînés
- Avocat spécialisé en droit du travail
- Avocat spécialisé en droit de la famille
- Services juridiques
Informations provenant de diverses sources externes
The Law Firm Group is a growing consortium of local law firms, providing a consistent standard of outstanding legal expertise and a considerate, personal service to clients throughout the UK.
Coordonnées de contact
H/O: 33 Bridge Street, KT22 8BN, Leatherhead, Royaume-Uni
- 0300 303 3805
- info@thelawfirm.group
- thelawfirm.group
4,2
Bien
25 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Initial communication was great
I contacted The Law Firm Group for conveyancing, and, while I didn't end up using them (they weren't on my lenders' approved panel), the communication was great. I was talking with Kayleigh Eke, and she responded to my emails very quickly.
4 juillet 2022
Avis spontané
Avoid - can't even be bothered to ring you back
This company took over the firm of solicitors that had written my will. I needed to update the will. I rang twice and was twice assured that someone would ring back. I never heard a thing. If they can't be bothered to ring back.....
14 mars 2022
Avis spontané
Réponse de The Law Firm Group
Dear Kate,
We keep records of all incoming and outgoing calls and upon review, our probate dept made 3 attempts to contact you by phone, without success. Unfortunately we never received a return call from you. I'm sorry that you feel let down but we did try to contact you.
Kind regards
Merrian Fisher
Managing Director
Would give 0 stars if I could!
Would give 0 stars if I could!
1) Got the address for the purchase property wildly wrong - no ownership of error
2) Stated we have spoken on the phone regarding said purchase, but never had (spoke to Seller who is a family member, but not myself who is paying the fees)
3) When I requested a senior Solicitor to check my documents I was sent as I was apprehensive (still hadn't spoken to a Solicitor at this point, just her secretary), I was told to take my business elsewhere.
4) Incorrect spelling of names
Really really poor customer service or reconciliation. Would NOT recommend.
14 septembre 2021
Avis spontané
Réponse de The Law Firm Group
Dear Mr Vohra,
I'm very disappointed that you felt it necessary to post a negative review for the following reasons:
1. Your aunt emailed our office late Friday afternoon (10 Sept 2021) requesting a quote for a purchase with a 2 week completion date.
2. Understanding the urgency, on Monday morning at 07.58, you aunt was notified that her email had been passed to a senior conveyancer.
3. At 10.55, your aunt was notified that the particular senior conveyancer was on holiday and that the matter had been passed to another.
4. A secretary rang and spoke with your aunt just after 11.00. Your aunt provided the information required in order for a quote to be prepared. The quote was sent to your aunt at 11.28 on Monday 13 Sept 2021.
5. Your aunt emailed at 11.40 to say that she had sent the quote to you via whatsapp. (It is noted that your name was incorrectly spelt as Fohra rather than Vohra on the quote.)
6. You responded to the secretary at 13.30 accepting the quote.
7. The secretary sent the necessary documentation to you at 16.01.
8. At 16.19, you emailed the secretary with a list of 'concerns'.
9. The secretary responded at 16.38 with an apology for the misspelling of your name and that she had received the information from speaking with your aunt earlier in the day.
10. At 10.00 the next morning (Tuesday), you emailed our Managing Solicitor requesting that he review the documentation (he is not a conveyancer) due to your 'concerns'.
11. Our MS rightfully responded that "if you were uncomfortable at this early stage, then it would probably be best that you instruct elsewhere" as it is important to us that our clients have confidence in the excellent service we provide.
As can be seen from the above, we were conscious of the urgency of the matter, apologised for the error in the spelling but in the end, given that you hadn’t even signed our client care letter and terms of business (and therefore were technically not a client) and it had been less than 24 hours since you accepted our quote, we felt that you would be better served by another firm (potentially with whom you had already approached for a quote) to meet your needs.
On behalf of TLFG, we wish you well with your purchase and hope your new firm is able to complete within the very tight timeframe.
Yours sincerely
Merrian Fisher
Managing Director
Great service and communication
Great service and communication. Easy to access in lockdown and all staff worked long hours to get my sale through in record time. Thank you to Bianca , Mahnoor and Alison.
4 mars 2021
Avis spontané
Avoid at all costs
When dealing with the estate of a deceased family member the law firm group, previously known as Sheppersons acted totally unprofessionally, created more stress with no attention to detail and did not complete work which had been paid for requiring another solicitor been instructed. Totally incompetent.... avoid at all costs!
30 janvier 2020
Avis spontané
Réponse de The Law Firm Group
We have done a full review of our files and have not been able to locate any clients with this name who utilised our Probate services. We have also attempted to contact the reviewer via Trustpilot but have not had a response. We therefore do not believe this to be a valid review.
Overcharging for return of conveyancing file
In December 2015 Stuart Q Murphy solicitors completed the purchase of our home for us. We had used Stuart Murphy several times previously and highly regarded his service. Unfortunately, he retired in 2019 and his business was taken over by The Law Firm Group (TLFG). Recently we had to request our conveyancing file back from TLFG because of a neighbour dispute (they were trying to remove some of our driveway access rights). Despite multiple requests for the complete file, and stressing the urgency of the matter, after several days I only received 1 document. After further chasing I was told the file would only be released on payment of £312.00. I queried this as The Law Society guide notes state most of the documents were my property. I was told the file had to be 'perused' and scanned. I queried the cost to be told whilst the job would be done by an admin assistant, there was no charge rate for that so I'd have to pay a partner's rate. Because of the urgency I had no option other than to pay the £312.00 which I advised was being done under duress. I was deeply shocked and disturbed by the experience and can only advise people DO NOT TO USE THIS FIRM unless they are willing to be ripped off.
16 décembre 2019
Avis spontané
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