Eleanor LouiseAvis 

DO NOT BUY FROM THIS COMPANY. I ordered some shoes from them for my wedding and have had the worst experience trying to get any update or status on my order. They will gaslight you that the order is “progressing” even if the shoes you purchased are “in stock and ready to ship”. I have no updates and no tracking information despite it being past their shipping timelines, and I’m pretty sure I’ll never receive the shoes at all. Reaching out to attempt to cancel the order and get a refund - which has not shipped - is meant with stonewalling and being told everything is progressing as normal. I am sick at how much money I’ve lost during an expensive time.

Very cute and well-made shoes!!! So happy they're vegan!!! They look and feel great!!!

Extremely disappointed with both the product quality and customer service from Eleanor Louise.

I ordered 3 pairs of shoes, and they were shipped across Europe with virtually no proper packaging - literally just the shoeboxes taped together with a thin layer of plastic wrap. Unsurprisingly, all of the boxes arrived severely damaged. Customer service response to this was quote: 'The box has done it's job' - which is not helpful when I pay nearly £100 for shoes literally just shipped in their shoe box.

One pair also arrived defective with a pearl missing from the shoe straight out of the box.

Despite this, the company is still attempting to charge me a 20% restocking fee and make me pay return shipping costs for faulty/damaged items. This is unacceptable, especially given UK consumer rights laws regarding defective goods.

Poor packaging, damaged products, and disappointing handling of a legitimate complaint. I would strongly advise others to be cautious before ordering.