theleisurebuyer.co.uk Avis 39

quick valuation which I accepted. It was then withdrawn as the motorhome was LHD, as stated on my application. the website states all & any motorhomes accepted, including LHD.

very poor communication, zero contact or explanation on email or WhatsApp after the withdrawal

Made a phone call about my motorhome on Friday, had a provisional sum sent to me within the hour. Mark came round the next day, Motorhome was checked over and it was gone within the hour.
Very easy and stress free process. I’d definitely recommend, no hassle at all.

A fantastic, well organised company with incredibly friendly staff. They made selling our caravan simple and straightforward. We were very pleased with the price they offered and the speedy service they provided.

Inspector was friendly, knowledgeable and sympathetic.

Good communication. Good efficient transfer of my lovely Motorhome to yourselves. Polite representative and everything was in order for a smooth selling of the Motorhome, thanks.

Good service if you want a quick sale. You don't necessarily get the high price but for ease of sale it's worth taking the hit. If you want higher price and have the time sell direct

Don't deal with this fly by night group.

I asked for a valuation which was accepted. I had loads of emails telling me how efficient they were and my van could be collected in a day.
It all sounded so good, so I emptied the van and awaited a call from their driver and.....wait for it.....nothing.... absolutely nothing, they had changed their minds and couldn't be bothered to tell me.

Neither was I able to get them to reply to my emails. I totally waisted my time.

Today (29th June 25) I had an email reply:

"Good Morning Raymond,

I am writing in response to your 1-star Trust Pilot review dated 28th June.

We understand your frustration, and we are very sorry to hear that your experience did not meet your expectations.

The assessor originally assigned to your job, Graham, has been exceptionally busy with a high volume of assignments recently, which unfortunately led to this oversight. This is no excuse, and we take full responsibility for the communication breakdown.

Please be assured that we are taking your feedback very seriously. The assessor will be in direct contact with you today, to discuss your review in detail and work towards a resolution.

Thank you for bringing this to our attention. We value your business and hope to have the opportunity to rectify this situation."

Kindest Regards,
Rachael
Director

You'll be interested in if anything was sorted out to by satisfaction today as promised?

The answer is no. I haven't heard from anyone from this outfit today, despite the soothing reassurances.

I had another reply:
Good Morning Raymond,

Although we accept that you were not contacted initially and take full responsibility for this, further attempts to make contact with you have been unanswered or the call has been declined.

As this public forum seems to be your preferred method of communication I will advise here that I think it is probably in both our best interests that we withdraw our offer to purchase your vehicle.

We wish you all the best in the sale of your vehicle.

Regards,
The Leisure Buyer

I received one call today from a number I didn't recognise, it rang off seconds later before I could reach the phone.
This outfit has a problem of comprehension. There was no offer (apart from an email) There was no contact for days and only because of my review. Despite a promise to speak to me yesterday (29th June) they failed on that one too.

It there loss not mine.

They would have got my van for far less than half its value. I didn't mind that I have no further use for it and I have owned it for eight years so already had my money's worth.
I just think they acted unprofessionally. It no good saying things in email that had no intentions of honouring. I presume they thought the longer they keep me waiting the more desperate for money I would get and drive their offer down more as similar things have been experienced by other unhappy reviewers.

Was given lots of information and driver kept in contact,he was very polite and friendly, would have been nice if he was given the right postcode but it got sorted

I could not fault The LeisureBuyer group on buying my 20plate motorhome, they only dropped a bit of the offer price but it was understandable and reasonable.
Cameron from the collection team is an asset, spoke his way through the inspection and told what they may drop the price for tyres and an oil light on.
Very good experience.

This was a painless transaction. Everything went smoothely from start to finish as promised. Would have liked a bit more for my immaculate caravan…

I was offered £14,000 for my motorhome, a Fiat Ducato Airstream,on the basis of photographs I provided. It had very minor back-end damage, which I photographed honestly. Their "assessor" Jon arrived two hours late. He took out a damp meter and claimed that there was extensive damp all over the van. This van had a satisfactory habitation inspection only 8 months ago. The assessor said that due to the "damp", The Leisure Buyer did not now want it. But he would phone around all his dealer contacts to see if any of them would take it. He then said he had found a buyer that would take it for scrap value of £3,000. I believed him about the damp and so I agreed. He said the company that was buying it was called "Lang Trading Ltd" and he wrote this on a piece of paper with a fake address (I googled it later). I was so stressed out and so mortified to have, he said, bought a "dangerous" vehicle. But I bought it from Webb's Motorhomes only 8 months ago for £28,000. I only realised when I got home that it WAS actually The Leisure Buyer who bought it for £3,000, under their company name Langley Trading (Northwest) Ltd. So all the stuff about the damp and the phone calls to other dealers was just a complete pantomime to make me accept a rock bottom price. The van was sited on a farm and the farmer wanted it gone by the end of the month, and it is a long drive from my home, and I have nowhere to keep it at my home. All of my life savings were in that van and this man Jon completely dispassionately told lie after lie to make me so distressed that I agreed to a terrible deal. I am so upset.

We found TLS second to none with their services would strongly recommend them

Speed of offer & easy to deal with 10/10:to John who did the inspection

The gentleman was informative, polite, explained everything, well presented. Kept us abreast of his arrival time. Nothing was to much trouble. Accredit to his company and profession.

We sold are caravan, the other day and the bloke that came out was very professional, only took 30 mins to check over are caravan and money was sent within 5 mins!!! Will be recommending to others, please don’t listen to the bad reviews, it’s customers who are obviously disgruntled after a fault is found with their caravan and have been given a realistic value.

We sold out motohome and the service was excellent my husband and I are very pleased thank you we will most definitely be recommending you to our friends

Great service ,excellent communication would highly recommend this company

Great experience from start to finish! Did an online enquiry, was very simple and easy to follow. Money was in the bank quickly. All in all great company would highly recommend 😊

Hi just sold my motorhome today,had read the reviews,but gave them ago,didn’t quite get what was quoted because there was some damp issues,which the independent specialist showed me,but got the money instantly into my bank,all done effortlessly,very happy

Sold my motorhome to The Leisure Buyer, really quick and easy process. They paid off my outstanding finance and then transferred the rest to me. Would definitely recommend.