Made an order on Monday 25th October and paid for next day delivery, this didn't happen. The parcel was eventually delivered by Amazon in Amazon packaging on the 29th October!
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Lisez les avis des autres
Fantastic value for money, they look fabulous and have had lots of compliments. Really brighten up our garden. Delivery was really quick too! Will definitely buy more especially with the great cus... Voir plus
Received the lights I ordered, they are great quality, at a good price and delivered quickly. When I opened the GU10 bulbs included they were cool white not the warm white I'd ordered. Contacted Thel... Voir plus
L'entreprise a répondu
The order process was simple and straight forward. However I was not able to give you a review as I have not yet got the lights fixed due to unavailability of electrician, hence not sure how they wi... Voir plus
3,9
Bien
130 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Purchased a ceiling light and it was…
Purchased a ceiling light and it was never delivered. Contacted the company to return some festoon lights (showing photographic evidence of their delivery) whilst highlighting the ceiling light had not been delivered. They said it was delivered on the 23rd December, so I asked for evidence. They replied with a delivery note from the courier, without a signature, or photographic evidence of the item being received by someone, or placed at my house. So my concern is the item was delivered to the wrong address or something else more concerning happened to it. Either way I do not have what I paid for. The overall cost of my purchase was £124. Only £25 was returned for the festoon lights. The remainder has not been processed as the supplier says it has been delivered. However, I have repeatedly informed them it has still not been delivered. I have asked for photographic evidence or a signature but they have not responded. I am now looking to officially recoup my money. Not impressed with how this has been handled considering I needed this light prior to Xmas as it was the only one both my partner and I agreed upon.
23 décembre 2025
Avis spontané
Réponse de Thelights4u
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
Dave
Customer Care
Fraudsters stop ordering
Ordered some lights , were never delivered and when i started calling them they said its already delivered which i never got and my money was taken . When asked for proof they sent me a picture of another parcel with a different name altogether. Now they are not answering my calls for a refund. Don’t order from them they together with Evri they postal partners are committing FRAUD. Stop ordering from these people. I lost my money and warning you don’t fall for them.
7 novembre 2025
Avis spontané
Réponse de Thelights4u
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
Dave
Customer Care
Don't buy from them!
I have requested a refund via email (that is the only way), I have not received any response after several days. No one replies to follow up email...
28 novembre 2025
Avis spontané
Réponse de Thelights4u
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
Dave
Customer Care
Great product and quick delivery
Great product and quick delivery. Can't fault anything.
Definitely recommend and use again.
21 novembre 2025
Avis spontané
Réponse de Thelights4u
Hi Allan
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Great lights
Great lights. Great service. Fast delivery.
What more can you ask?
16 juin 2025
Avis spontané
Réponse de Thelights4u
Hi Stephen
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Réponse de Thelights4u
Hi Simon
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Réponse de Thelights4u
Hi Remi
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Was bit unsure when ordering but was…
Was bit unsure when ordering but was well surprised with the quick delivery and product was how good it was will use them again and have told my friends about them
27 septembre 2025
Avis spontané
Réponse de Thelights4u
Hi Martyn
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Réponse de Thelights4u
Hi David
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Great garden lights and good quality
22 août 2025
Avis spontané
Réponse de Thelights4u
Hi Donna N Leeds
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
The under-counter strip light wouldn't…
The under-counter strip light wouldn't charge and so obviously didn't work. After contacting the company, and asking for a refund, they asked for a photograph - which I sent immediately. They responded with, 'we will share return details with you in a short while.'
That was four days ago.
I've emailed three times during that period to ask for return instructions. I still don't have them.
I think people get this company confused with this company: lights4you which they definitely are not.
I would not purchase from thelights4u.com again.
Update: as you can see from the response below, the company has made it right, which is much appreciated - so I've revised the number of stars given.
6 novembre 2025
Avis spontané
Réponse de Thelights4u
Dear Lindsey,
We’re sorry for the inconvenience and appreciate your patience. Your refund was processed on 10th November without requiring a return, as we wanted to save you the hassle and postage costs. We also immediately informed you that it may take 3–4 working days to appear in your account.
Our team also reached out to confirm this, as we truly wanted to ensure you were refunded smoothly. We hope this clarifies things and would love the opportunity to serve you better in the future.
Warm regards,
TheLights4U Team
Highly recommend company.
Received the lights I ordered, they are great quality, at a good price and delivered quickly. When I opened the GU10 bulbs included they were cool white not the warm white I'd ordered. Contacted Thelights4u and they immediately sent the correct bulbs. Their customer service is first class and I have not hesitation in recommending this company.
6 novembre 2025
Avis spontané
Réponse de Thelights4u
Dear Graham,
Thank you for your positive feedback, which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Finn
Great fast service and accurate product…
Great fast service and accurate product at a great price
6 novembre 2025
Avis spontané
Réponse de Thelights4u
Dear Colleen,
Thank you so much for this valuable 5-star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Réponse de Thelights4u
Dear Elaine,
Thank you for your positive feedback, which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Finn
Réponse de Thelights4u
Dear Mike,
Thank you so much for your 5-star review! We’re thrilled to know you loved your experience with TheLights4U. Your support truly brightens our day!
Kind Regards,
Finn
Great customer service
Quick delivery one light came broken, but was replaced quickly great customer service
25 septembre 2025
Avis spontané
Réponse de Thelights4u
Dear Suzie,
Thank you for your 5-star review! We’re happy we could resolve the issue quickly — your satisfaction is always our top priority.
Kind Regards,
Finn
The product arrived as promised and I…
The product arrived as promised and I was very satisfied with it
1 octobre 2025
Avis spontané
Réponse de Thelights4u
Dear Harry,
We truly appreciate your feedback and understanding! Our team is always here to make sure every order ends with a smile. Thanks for choosing TheLights4U.
Kind Regards,
Finn
Réponse de Thelights4u
Dear Elliott,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Finn
Very easily simple to order
Very easily simple to order. I had a few issues and they were happy sort them out immediately and send out replacements / refunds as needed
1 octobre 2025
Avis spontané
Réponse de Thelights4u
Dear Maarya,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Car led lights
Lights arrived on time and Work perfectly for the purpose. Happy with product and service so would highly recommend
15 septembre 2025
Avis spontané
Réponse de Thelights4u
Dear Lwilko,
We truly appreciate your feedback and understanding! Our team is always here to make sure every order ends with a smile. Thanks for choosing TheLights4U.
Kind Regards,
Finn
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