The LTL Shop Avis 258

Ordered many times and always very happy with my purchases and with the customer service

Not great, ordered item two weeks ago and still hasn't arrived. Contacted LTLT and they said it will arrive soon that's it. No response when I contacted them again to say how soon is soon. Disappointed as it would have been helpful at time of ordering that they mentioned there was an issue so I didn't waste my money.

Always a great price, quick service and excellent customer service 🤩

Never received the goods. I brought redken all soft bundle on 28th April. Lots of messages back and forth about warehouse issues etc (still available to buy on website). Requested my money back multiple times- in the end had to raise a charge back through my bank. Avoid this company

Great prices and choices. Always gets delivered, sometimes a bit longer than thought, but never let down

AVOID!!!! The worst company I have ever dealt with. I order shampoo and conditioner and didn't receive them. I contacted them only to be advised that they had stock issues and would send the items out when they had stock. I cancelled the order as a result ... or thought I did! Despite agreeing to cancel my order and process my refund they went ahead and sent the items two weeks later and didn't refund me. After many emails back and forth they sent me a returns label to return the items. I have returned them and have proof of delivery back to them via DPD using the tracking details for the delivery THEY ARRANGED. They are now claiming they haven't received the items and keep referring to the tracking details for the delivery of the items to me and not the tracking details of the return. I have now had to contact my bank to raise a chargeback claim as it's been over a month since I cancelled my order and I still haven't received a refund.

I've only given one star as zero stars was not an option. Worst customer service I've ever came across.

Fast delivery, well packed, quality stuff 🥰

Extremely easy website to navigate and find products you are looking for. Excellent speedy delivery and products are some of the best value products on the market

Excellent service, fast delivery, easy to use.

Such a great site with plenty of options and deals, the pricing is excellent and they offer lots of great discounts!

Shocking website, misleading info on website. Do not buy! No contact on order which is 7 weeks late after emailing nultiple times.

Always reliable with their delivery and items come intact and well packaged. The products are priced competitively. Would recommend.

LTL offers great deals - I got the balayage one months ago and saw it was available again so I purchased. Easy booking over email to redeem the voucher.

Great prices & speedy service

Avoid, customer service is shocking.
Took 3 weeks to dispatch my order and weren’t replying to emails.
They finally replied to say they would cancel my order and issue refund (i ordered from elsewhere).
Order then arrived weeks later even though they said they had cancelled.
Now won’t answer emails about refund or return.
I have gone weeks of unanswered emails, website looks legit but not worth it for saving an extra few pounds!

This is the second time I have ordered from LTL Shop, the products are the best and price is cheaper than any where else, fast and free delivery

Brilliant products at a good price quick delivery and packaged well highly recommended

I don’t order often but having checked around you prices have been the most competitive so you have received my business.

I use redken for blond hair
From first use omg i dont believe
My hair now so much better
High recommend
I will remain faithful forever