The Luxury Bed Company Avis 

From the moment I first messaged their TikTok page (with lots of questions), the owner replied so kindly, patiently, and professionally. There were no “silly” questions, they took the time to answer everything in detail and made me feel completely 100% confident in my purchase.

The entire team has been nothing short of incredible. Their customer service is outstanding, they respond instantly, are so understanding, and have been unbelievably accommodating with the delays in my property purchase. You can really tell they care about their customers.

When my bed arrived the delivery and assembly team were so professional, friendly, and made me feel at ease straight away. The quality of the bed itself is absolutely stunning and it truly lives up to the name of the business The Luxury Bed Company. I finally have my dream princess bed, and it’s even more perfect than I imagined 🥰

All of my friends have asked where my bed is from, and I’ll be recommending The Luxury Bed Company to absolutely everyone. It’s so rare to find a business that combines outstanding quality with such genuine, kind customer service.

Shoutout to Leanna Watson and Meg Mairs for being so kind and understanding.

Thank you sooooo much to the whole team for going above and beyond and I’ll 100% be ordering again when I expand my home! 💕

I couldn’t be happier with my experience with The Luxury Bed Company. From start to finish, the service was exceptional — friendly, professional, and attentive to every detail. The quality of the bed is outstanding; it looks beautiful and feels incredibly comfortable. You can really tell the craftsmanship and materials are of the highest standard. Delivery was smooth and on time, and the team kept me updated throughout. My bedroom has been completely transformed — I can’t recommend The Luxury Bed Company highly enough!

I couldn’t be happier with my bed, the team looked after me I told them what I wanted and how I wanted it and it come better than I ever expected.
I’ve never wanted to come home from work as much in my life and get into bed thank you very much 🙏🙏

The bed is great quality and looks amazing!

Taken delivery of another fabulous bed from this company. Not only is the design stunning the quality is sensational. I highly recommend to anyone who is considering a new bed. You will not be disappointed.

I brought the Sahara Bunk Bed (with Trundle) had a little issue with the slates on top bunk until i phone up and Callum guild me to assemble it properly he even got in contact with me when he was out of office to resolve the issue which was pretty straight forward in the end many thanks

Amazing service, cannot recommend Phil enough - seamless service from start to finish ! custom beds made and fitted into akward areas, complements to the whole team.

I Absolutely Love My Bed! Everything Arrived Perfect!

Such a good experience buying a mattress for our first home. Megan was so lovely and helped us pick the perfect one for us in the show room and our order was delivered sooner than expected. The mattress is so comfy, would definitely recommend☺️

⭐️⭐️⭐️⭐️⭐️

I’m absolutely thrilled with my new bed from The Luxury Bed Company! The quality is outstanding, the design and detail is just perfect, and it is so comfortable. You can really tell they care about craftsmanship and design. Its completely changed the look and feel of my bedroom, and I’ve been sleeping better than ever. The delivery and service were smooth and professional from Phil and his team. I 100% Highly recommend The Luxury Bed Company if you’re looking for a stylish, high quality bed. Drop them a message on social media or pop into the showroom to get a feel of what type of bed you want.

Cannot fault the company. From beginning to end , customer service to delivery! I had lots of queries, all were answered accordingly and the help from customer service was second to none. The bed is an absolute dream, would highly recommend

To start with everything went fine up to the assembling of the bed. We got a half price deal in a big sale, the bed was delivered 16/9/25 the delivery guys were perfect and then my partner started to unwrap and assemble the bed. First off once it was all unwrapped we noticed a few obvious, dark marks on the fabric on multiple pieces of the bed. Then as he was putting the headboard together (comes in two pieces) noticed that the pilot holes for a middle timber ‘brace’ weren’t lined up evenly or in a straight line but with the wait and the 3 other pieces of the bed looking and feeling really nice (overall, apart from the marks) he said we will just look past it and get it put together, then using the screws provided he started to fix the brace into the headboard pieces and on the 2nd out of 3 screws half way in it started cross threading so he immediately started to unscrew it with the screwdriver and the whole threaded lug came out with the screw (so the screw is still stuck in the lug), exposing a ‘structural beam’ made from manufactured wood not even solid timber. We took some pictures of all of these problems then sent to them through their online form for customer problems after speaking on the phone to someone who advised that was the only way to deal with problems. The reply we received wasn’t what we expected at all (for them to send an engineer out with a new lug and that the bed must be okay as it has to be built before they go out of the door, completely ignoring my concern of how wonky the headboard had been made), so we got on the phone to management and got to an agreement of the bed being picked up and us being refunded as we are not happy with the decision they have made (if they would have offered a new headboard made properly and up to the standard expected for a bed of this price) then we would have happily accepted as long as it was within a reasonable time frame as we now have a £4k mattress on the floor which isn’t ideal, but instead they have passed it on to their ‘logistics’ team who have come back today (3 days later) with a collection date of 16/10/25 which is absolutely ridiculous this bed is a huge super king and they expect me to store it until then with no apologies whatsoever and to also keep my money until after this date when they receive it back into their premises. An absolute shambles of a company if you’d ask me 🤣

We are over the moon with our
Sensatori Hybrid bed with storage. We chose cream soft velvet and it's the perfect colour.
I can't expresss enough the quality and luxury feel of this bed. I knew it was going to be amazing, but it's ever more beautiful in person. The mattress is just as fabulous. We've never slept so well. The bed takes pride of place in our room and looks amazing. I can't recommend The Luxury Bed Company enough! They always replied to emails, helped with all my questions. You really do get what you pay for. Also big thanks to the great delivery guys, who were very professional and delivered with great care.
Thank you LBC

We ordered a couch with an estimated delivery time of 6 weeks. When that date passed, we called for an update and were told there was a delay with parts but no clear idea of a new delivery date.

For the next 4 weeks we phoned every week and were repeatedly told they “couldn’t get an update from the manufacturer.” Not once did the company make any effort to contact us proactively during the entire 12-week ordeal—we had to chase them every single time.
After 12 weeks—double the original wait—we finally received a call saying they could not fulfil the order and were cancelling it.

Only after all this did we learn—from the original designer of the product—that there was a dispute over design rights that might have affected production. We can’t confirm the legal details ourselves, but it was frustrating to discover this after the fact, especially since the company kept our payment for the full 12 weeks rather than being upfront and refunding us immediately.

Meanwhile, their social media presence looks polished and active, which makes the lack of real customer care even more disappointing. It feels as though they spend more energy looking good online than actually doing good for customers.

This experience wasted three months of our time with no couch and no communication. Extremely poor service, and we would not recommend ordering from this company based on our experience.

problem after problem, first i ordered the sophia bunk bed (retail price £1399) i paid £848.30 as i had a 30% off discount code, the bed arrived so we built it (no instructions) but it didnt take a genius to build, one side of the bed was 1 inch higher than the other side so the mattress didn’t fit correctly, it was on a slant, so we had to move the side rail up one inch so my daughter can sleep on it, second problem…. there is now a 1 inch gap between the trundle bed and the bed. third problem is the safety side rails on the top bunk are also 1.5 inch too low… callum tried to blame us saying we had built it wrong sent out an engineer and engineer agreed it was a mess, offered a full refund but no longer able to buy a bunk bed as they’ve taken them off their website so we were then offered a £200 partial refund… wasn’t happy so it was upped to £300 we eventually agreed at £300 as i was sick of trying to get this sorted out.

next is the sensatori bed that we bought around the same time (retail price £2896) we paid £1555.96 as we ordered it in their 49% off sale prior to receiving our bunk bed. i didn’t have high hopes after the bunk bed situation and boom i was right, the colour is not the same as our fabric sample that arrived coffee… is not coffee it’s a grey/silver and all the fabric is all loose the reply from tlbc is run your hand down to straighten the fabric… why would you have to keep doing this when your spending nearly 3k on a bed (if it wasn’t in the sale)

Multiple problems as soon as my bed was delivered with creases in the headboard, next was the ottoman misaligned, then a piece of fabric needed stapling back in and now just 3 Years on and the bed is the Lyla Louise slat design and the wire that keeps the slat design has split at on the headboard and at the bottom of the bed the design is starting to go flat.

A bed that was over £800 to last 3 years is ridiculous but I spoke to Callum on the phone and he seemed to think that was acceptable, he said if the bed price was £2000 to £3000 then that should last longer.

They offered a 'gesture of goodwill' which was to send out 2 contracted delivery drivers to push in the lines for the design which we had already done, for them & Callum on the phone to say there is nothing more we can done it's wear & tear. I don't think wires snapping from inside the lines on the headboard and foot board at the bottom of the bed that has never been touched is wear & tear!

The only solution Callum offered was for me to pay another £500 for a new headboard when the full bed with ottoman only cost £800! Why would I give this 'luxury' company another £500 tor the same issue to happen again in a few years!

For the price you should offer more than a 1 year warranty & have better customer service & not have someone call who doesn't care!
Your customers should be your priory!
Shop elsewhere anywhere is cheaper and made to a higher quality!

Don't listen to the influencers like we did it's clear the 'luxury' bed company only wants to please them not their customers!

I ordered a mattress from here and was quoted 4 - 6 weeks for delivery. I've finally got the delivery booked in, but it'll actually be about 8 weeks since I ordered. Frustrating as I would have ordered elsewhere if I knew it would take that long.
Also, I ordered when they had a promotion going and thought I got a good discount. Having looked at their website they just adjust the price of the item based on the discount, so it's basically always the same price. Feel a bit scammed to be honest.

First things first let me tell you if you want a bed from here they are lovely we’ve bought two and couldn’t be happier, however when it comes to sofa’s these guys need to stick to beds.
Travelled to the showroom in Darlington to look at the Bulgari U Shape Sofa it looked lovely, very comfy and came with a footstool which we where shown being slotted into place to make the sofa into a kind of cinema bed amazing just what we wanted, placed the order along with an order for a bed and waited for delivery.
Sofa turned up after a couple of months and was not what we were expecting.
Firstly the quality was shocking, there where pulls in the fabric, holes that had been stitched around and missing and misaligned stitching on the sofa seats, then there was the footstool which was too big by a good couple of inches so didn’t slot into the gap making it redundant, it had also been overfilled in some places and didn’t have enough filling in others making it look lumpy. We telephoned LBC immediately and made them aware of the situation, they were very apologetic and requested pictures and videos which we sent, I’d say that was where the customer service ended. The following day we received an email basically saying that the reason the sofa was like that was because of a shift handover 😂 we where then proceeded to be told the holes wouldn’t get any worse and that the footstool just needed to be lifted up and slotted into place again 😂 we where then offered 10% of the value of the sofa back honestly the sofa wasn’t worth 10% of the value after some back and two via email we agreed to have the sofa collected and a full refund, after the sofa was collected we received the refund but there has been en no apology and no form of compensation considering we are now without a sofa and facing a 3 to 4 month wait for another one. Extremely disappointed and won’t be using again!!!!!

Love this company! Online purchase process was very easy. I spoke to them before I put order through and meg helped me decide the right bed for our bedroom as I sent her photos. Delivery guys were great too. Spechial mention to Leanne that realy supported us with a query on our mattress. Highly recommend using this company! Thanks guys

Ordered a sofa said 6-8 weeks delivery time scale , 8 weeks later still no sofa or any idea when it will be arriving 2 months sat on bean bags waiting for a sofa to arrive what wasn’t coming however the refund was fast 2-3 days after cancellation as I couldn’t wait any longer