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Lisez les avis des autres

Noté 5 sur 5 étoiles

The product was excellent and well priced for the quality. Unfortunately it didn't fit my wife. The return was processed very quickly and efficiently. Would definately use this company again.

Noté 1 sur 5 étoiles

Sadly the jumper was loose knit and floppy.Sleeves are far to short. To return cost nearly £15 by the time they had deducted original postage. Poor experience.

L'entreprise a répondu

Noté 5 sur 5 étoiles

This is a brilliant company and extremely helpful. Sandrine, who answered the phone, was amazing. Apparently the jacket I wanted as a replacement for one I had had for a number of years was no longer... Voir plus

À propos de l'entreprise

  1. Magasin de vêtements
  2. Magasin de vêtements pour enfants
  3. Magasin de vêtements pour hommes
  4. Magasin de vêtements pour femmes

Écrit par l'entreprise

Established since 2010 in Hampshire, England, The Nautical Company is a family run business specialising in quality nautical lifestyle clothing and home decor.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

24 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

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Noté 1 sur 5 étoiles

Poor experience.

Sadly the jumper was loose knit and floppy.Sleeves are far to short.
To return cost nearly £15 by the time they had deducted original postage.
Poor experience.

4 février 2026
Avis spontané
Logo de The Nautical Company

Réponse : The Nautical Company

Hello Roberto,

Thank you for sharing your feedback.

We are sorry to hear the jumper wasn’t right for you.

For clarity, the item is described on our website as a chunky, loose-stitch knit, and the product details note that the sleeves may come up on the shorter side for some. We always aim to be as transparent as possible to help customers make an informed choice.

Regarding the return, customers are free to choose their preferred return service and cost.

We do understand how disappointing it can be when a purchase doesn’t work out, and we appreciate you taking the time to leave your comments.

Best regards,
Sandrine

Noté 5 sur 5 étoiles

Excellent Service

The product was excellent and well priced for the quality. Unfortunately it didn't fit my wife. The return was processed very quickly and efficiently. Would definately use this company again.

21 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

I ordered a jumper for my husband

I ordered a jumper for my husband, arrived promptly and it was such good quality for the price. Sadly it did not suit my husband so I had to return it. The returns process was simple and communication was excellent. I will definitely order from them again.

18 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Speedy service. Great quality items!

I placed my second order with The Nautical Company in December 2025 for a Christmas gift, and once again they were outstanding. The speed of service was fantastic, and the quality of the product is absolutely gorgeous. I can’t fault them and will definitely continue to shop with them.

4 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great quality

Great quality! Great service! Great packaging! You have probably ascertained that I think The Nautical Company is GREAT!

17 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Lovely product

Great website, nice products.
Lovely quick service.
Have ordered a few jumpers for my husband from The Nautical Company over the years.
He loves them says they are very comfortable and sizing is spot on.

27 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Brilliant service and great products.

This is a brilliant company and extremely helpful. Sandrine, who answered the phone, was amazing. Apparently the jacket I wanted as a replacement for one I had had for a number of years was no longer available in yellow. She managed to source one for me. Delivery was quicker than expected. The jacket was in great condition and well packaged.
Many grateful thanks to all concerned. I love my jacket!

21 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great item

Great item . Bought for my friend . She loves the ocean plaque . Great service too . Thankyou 🤩🤩🤩🤩🤩

24 octobre 2025
Avis spontané
Noté 2 sur 5 étoiles

Prioritising profit over customer loyalty

I bought a coat and realised it was too big straight away, but due to work travel I didn’t contact the company until 3 weeks later. They replied to my email and explained, very curtly, that because the item was reduced the return period was also reduced. This notice wasn’t on the email confirming the purchase, which just smacks of a desperate company that puts customers at the bottom of their priorities. I am stuck with a coat that’s too big and I’ll never buy from this company again. Buyer beware.

28 octobre 2025
Avis spontané
Logo de The Nautical Company

Réponse : The Nautical Company

Hello Mr C.,
Thank you for your review.
We are​ sorry to hear you feel the returns information was not clear. Our returns timeframe is included both on the paper invoice attached with your order and on our website, on the Returns Policy and on the Shipping Information pages. These are listed in the footer of every page on our website, under the Help section. We do our best to make these details clear so that customers can return items easily within the stated period.
We​ do appreciate that it can sometimes be easy to miss these details, and we are sorry this has caused any inconvenience. As your request was made outside the return window, we were unable in this instance to accept this sale item back.
Best regards, Sandrine

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