Theo2 Avis 

You'll need a bit of preparation before you go to save you getting cross. First is not to park at the O2 - it's expensive and there are spaces a short walk away hosted by Just Park. The walk to the O2 along the Thames path is very pleasant. Get there nice and early - everyone seems to think you can all turn up at the last minute and not have to queue. Eat before you get there and not at any of the food places inside the O2 - there are expensive and noisy. Accept that you'll have all your snacks taken away at the security gate - no point in arguing. Compact cameras with non-removable lenses are fine - anything else will be taken away. Leave your expensive SLR camera at home and use your phone. Take a small bag - large ones will be taken away and you'll have to pay £10 for storage! You won't have much room in your seat anyway. You will have to buy some drinks when you get in - simply smile and hand over all your money to the greedy vendors (bottle of water £3-80). Be nice to the staff there - the majority are nice people who sadly have to enforce the stupid rules imposed by O2 management. For example - no lids on water bottles that you have bought - because you might throw them! After spending that much I'll not waste it like that and I'm 57 so I know better. Being so old means I'm most likely to spill the water and have to get the nice cleaners during half-time to clear up, and say sorry to all the people around me who wade though the flood. At this time you might be worried about COVID and the O2 make a big play on how safe the venue is. But through a basic lack of crowd management I'd say the O2 are not doing as much as they could. We went to the afternoon staging of the Strictly Tour and waited a while afterwards to let the crowds subside. We sat in our seats but were politely asked to leave as they needed to prepare for the next performance - fair enough (you should see how much mess and litter people leave behind). We then got wedged into a mass of people all trying to find the O2 exit. There was a complete muddle of people queuing for the food outlets, those coming in and those trying to leave. Total chaos! It's sad when all the Security is taking away snacks from kids at the entrance rather than manage the crowds. They could have opened the side entrances to let us out but they were all shut. Basically take and wear a mask. Above all remember this is a special day out so put on your best smile, be kind to others and enjoy yourselves!

Firstly, the prices for everything are pure gouging - car parking is £29, hot dogs are £9, a small bottle of water is £3.

Second, cameras with a focal length greater than 35mm are confiscated by security.

And most importantly, the venue is dated and cold. If the show or performance is on elsewhere, do yourself a favour and book tickets there.

We went to see Disney on ice, blimey our holiday in Disney Florida was cheaper then this place!!!
The food restaurant where disgusting and as for the VIP seats, we were so far back the show might as well been in Disney Florida.
Thankfully the Sky VIP staff where great.

First of all, the parking organisation ( or should I say, lack of ) was awful. Charge you £36 to find there is no parking spaces. Get told to go to another car park which again had no space.. to then be told you could park in car park 2..which if they had told us in the first place.. we would have been OK. Once we entered the building.. we were told to provide a negative lateral flow result OR bring our covid passport.. of which we did both.. and the staff did not take notice of this and didn't even bother checking. Lastly, we went to order drinks ( 1 bottle of water and 1 bottle of fanta ) .. £8!!! Extortionate ! Pay £8 to then be told we weren't allowed the bottle tops on our drinks!! Although there has been an increase in drinks being spiked.. this was a prime time for spikers to spike our drinks.. we weren't given a reason to why we weren't allowed tops on our bottles.

Great service from abbie and co ealing broadwy! Not sogood Westfields stratford.......

Security intimidates customers shouting and being abusive. One had the nerve to say *I am the law and I don't want you to go in just because I don't want".

Their team protect each others back and don't give you access to non-security personnel in order to address the issue.
Will escalate.

Needs police patrolling the surroundings to witness and address these episodes.

Awful car park charges are very very expensive and takes forever to get in or out no staff helping or support traffic moving would never come back to see concert and definitely not to shop or eat out about time they got it sorted !!

Do not go! This venue is awful. We queued for 60 mins to get in, the "screening" was just put your stuff in a bowl and walk through a metal detector, they don't actually check your coat or anything you put in the bowl so how does that stop drugs or a knife? Once you get in the bar queues are ridiculous, they've completely sold themselves out to sponsors so all the main bars offer Budweiser or Coke, thats it. If you want a cider/wine/spirit and mixer they've converted a tiny place down the side they used to sell food out of to a bar, the queue was at least 40 minutes for that. Absolutely ridiculous that this place is that bad now. O2 have clearly sold up.

Terrible experience with the ticket collection. Came to see Trevor Noah and had to queue for 2hrs to collect my tickets. There were so many people in the queue and there were only two booths manned.
Needless to say that I missed half of the show. Just a disgrace!
Avoid if you can.

The o2 is the biggest joke for a ticket experience. The o2 and AXS apps are pointless and not reliable for ticket transfer in a timely manor. Extremely disappointed to say the least.

Just the worst venue. Super slow and pointless airport style security. Not letting food or drinks in?ridiculous waits to get in every time. Dread coming here

Tried to book tickets through my sky app and was transferred to the o2 website. When I tried to book the tickets it seems o2 carry out a credit check. Cost me 12 points off my score for tickets that were not actually available.

Attended many concerts here, would not recommend the higher tier seats as you feel like you are tipping forward.. sound is good and a decent view from most lower blocks..
Food and drink is very expensive £3.50 for a can of coke!!
WiFi is terrible and had issues trying to get in on etickets and staff getting impatient!

Love going to the O2. Really nice venue. Although last year had a restricted view seat behind the control desk which isn't what it was sold at but still a good view, incredibly close to the B-Stage used for that concert.

Nice building. Clean and tidy.

Getting in was as bad as airport security. Queued for 40 mins.
Parking was a joke as it can change day to day. Was told there was a flat rate across car park 1-2-3 of £36. And car park 4 was closed for reserved parking only. Non of this was I able to find online in advance.

I’d recommend going to see a show in the west end.

We went to the O2 to see MUSE. Food there was a bit expensive, however the food and service was excellent. After a very enjoyable meal and a couple of drinks we went in and found our seats easily. From then on it went downhill .... As soon as Muse appeared almost everyone around us stood up and never sat down again. We paid a lot of money for seated tickets with a great view, but sadly due to the ignorant people around us standing up for the whole concert we couldn't see the stage at all. If people want to stand up and dance, then they should buy tickets for the standing areas, not seated areas!!! Muse were great from what we could hear, but not see! I will never go and see a concert at the O2 again until they put a policy in place where PEOPLE WITH SEATS SHOULD REMAIN SEATED like they do at a football ground. Such a shame as the O2 is actually a great place.

Extremely frustrating phone line which makes it difficult to speak with anyone.

In all honesty The O2 is my favourite weekend place to come and chill. Selection of dining places, recently shopping and the cinema. The venue is dated but I love that they're trying to keep it fresh with opening The Icon and now expanding it. First impressions are not great when you have to pass via the smoking area outside and (most of time) rude security. False sense of security with those bothersome x-ray is just ridiculous, I don't think it makes anyone safer and it's just for a show - it's been proven that it doesn't make airports safer so I doubt it would make The O2 safer too.
Arena toilets are plain horrible and I've seen better bio toilets on BSF in Hyde Park.

I like the O2. It's a nice venue, view from all seats I've been in is good, it's clean, there's a lot of choice around, parking attendance appear to be on the ball and in my experience have handled large scale exit as best they can. Food is a bit expensive but it's good quality - I'd rather that than pay less for rubbish. The situation over getting everyone in on time could be addressed - there must be a way. In theatres, if you're not through in time you can't be admitted until half time. would be harsh but perhaps people would be more inclined to allow enough time?

the only let down is in the choice of AXS as ticket provider - lots of problems which are really letting down the O2 and its reputation

Disgraceful.
Yes Buble concert was wonderful. Three issues. The price of food and drink is disgraceful -£7.50 for a 50p hot dog. The inability of some to get to their seats by 8.pm, consequently it started 20 minutes late. The 02 should continually remind those who wander slowly to their seats 15 and 20 minutes late that 90% of us made the effort to get there on time. Lock the doors and let them in between numbers. And to those selfish ones who stood in the non tiered areas blocking views for those who were unable to stand for two hours. Thanks.