Theory Avis 649

I would give this company a zero if it was possible. The service is poor and they do not have transparent policies. When I had an issue, I asked several times for an escalation however the issue was not escalated and was not resolved satisfactorily.
The issue was that they booked me on a retest without asking me what date was convenient and I was simply told if I didn’t make the date I’d have to change it via the government system and the next date was 3 months later!
A waste of money

The team at Theory AC are really helpful and provided me with the support and empathy to help me with getting my Theory Test progressed. The training materials are amazing, thank you.

Great service !! They are really fast at replying to emails also!!!

Be confident when using these guys !!

Really terrible experience, the process was awful and customer service was useless.
I paid for the resources and booking a month before my test, i was not given a log in, depsite emailing multiple times, to access these resources, only got a response less than a week before my test (3 weeks after paying) and when i asked for a partial refund as they did not allow access for 3 weeks, they stopped replying to my emails. Just seems like a scam. Went with another company to help and passed 1st time.

Easy to work with and they have allowed me to have a second go because I failed my first which has made it a lot easier for me

Would highly recommend theory.ac for how quick and easy they are to use and very helpful and have had no problems booking tests

Scammers avoid. Book direct with the dvsa . They gave me a preferred date that and then changed the booking 3 days before the the date.

Good experience although booking was rescheduled

Very good customer service and very friendly via email

great website to assist in preparing you for your theory tests and give you all the relevant information so you are confident when that day comes.

i did not pass my theory driving test and i have another opportunity.

Very simple, great help when it comes to preaparing yourself for the test.Also very easy to book and when comes to finding the building couldnt be easier.

This company is a great help to new drivers the pass guarantee is great relief i will definitely recommend it to others

Quick and easy service, very friendly customer service, would Highly recommend

Enticed me into paying more for my theory test by offering early dates that are not actually available, then refusing to offer a full refund.

Just book via gov.uk and buy a theory revision app and save yourself hassle and money.

Avoid

Failed ma test n was no problem getting a new one booked would highly recommend

The people there have helped me every step of the way made booking a test easy, simple and cheap, lovely experience, would 100% recommend to people i know who are looking to book a theory test!

Grate, fast, reliable

It’s a good resource for people who are looking to pass theory test

Definitely worth the money I failed my test and they booked me in for another straight away! And they have study materials which they give as well.