Due to a product packaging change the product I wanted was on this site. I ordered not having ordered before. Price was great saving £5 / 40% on RRP. Didn’t get a shipping confirmation but to my surpr... Voir plus
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Lisez les avis des autres
I ordered 2 boxes of Nicolette icy white gum, the description said the boxes were damaged but the product itself had been quality checked. One box was about 90% okay, but the other was was 75% damaged... Voir plus
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An amazing price for a genuine Samsung product! I ordered the "Official Samsung Galaxy A40 Flip Wallet Case - Black/Blue" at 7pm on Monday 30th September 2024. I was a first time customer, and my... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The Outlet Shop is your e-commerce retailer of mobile accessories goods based in Cheshire, England.
Coordonnées de contact
Unit 7 Kingfisher Court Denton Drive, CW9 7TT, Northwich, Cheshire , Royaume-Uni
- 01606 47584
- info@theoutletshop.co.uk
- theoutletshop.co.uk
4,2
Bien
416 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Bargain & fast shipping!
Due to a product packaging change the product I wanted was on this site. I ordered not having ordered before. Price was great saving £5 / 40% on RRP. Didn’t get a shipping confirmation but to my surprise the item arrived next day! Perfect condition of the product, sealed, as if I would have bought from anywhere else
16 septembre 2026
Avis spontané
Réponse de The Outlet Shop
Thank you so much for your fantastic 5-star review!
We’re really pleased to hear you found a great saving and that your order arrived the very next day in perfect condition. It’s especially great to hear that you were happy with the packaging and overall experience, particularly as this was your first order with us.
We do send shipping confirmation emails, so it’s possible yours may have ended up in your spam or junk folder. That said, we’ll certainly look into this on our side to make sure everything is working as it should.
Thank you again for choosing us, and we hope to see you again soon!
received what I ordered
27 août 2026
Réponse de The Outlet Shop
Thank you so much for taking the time to leave us a 4-star review.
We're delighted to hear that you had a positive experience with us. Your kind words and support mean a great deal to our team, and it's always rewarding to know that we've met your expectations.
We truly appreciate your custom and look forward to serving you again in the future.
Réponse de The Outlet Shop
Thank you so much for taking the time to leave us a 5-star review.
We're delighted to hear that you had a positive experience with us. Your kind words and support mean a great deal to our team, and it's always rewarding to know that we've met your expectations.
We truly appreciate your custom and look forward to serving you again in the future.
Service was very quick
25 août 2026
Réponse de The Outlet Shop
Thank you so much for taking the time to leave us a 5-star review.
We're delighted to hear that you had a positive experience with us. Your kind words and support mean a great deal to our team, and it's always rewarding to know that we've met your expectations.
We truly appreciate your custom and look forward to serving you again in the future.
Correspondence is poor
Correspondence is poor.
When a customer selects a special delivery, it must be honoured. Not delivered a day late.
25 août 2026
Réponse de The Outlet Shop
We’re really sorry your order arrived later than expected, especially after you’d paid extra for Special Delivery.
We did dispatch the order the same day, but because the parcel was oversized we had to send it with Parcelforce on their next-day service instead.
Unfortunately, Parcelforce then took two days to deliver it, which was really disappointing and outside of our control once the parcel had left us.
We completely understand as you paid extra expecting a faster delivery.
We’ve already refunded the additional shipping charge in full.
We’re sorry this happened and that the courier delay let the experience down.
Very pleased with our purchase great…
Very pleased with our purchase great value for money! Would buy from this company again!
25 août 2026
Réponse de The Outlet Shop
Thank you so much for taking the time to leave us a 4-star review.
We're delighted to hear that you had a positive experience with us. Your kind words and support mean a great deal to our team, and it's always rewarding to know that we've met your expectations.
We truly appreciate your custom and look forward to serving you again in the future.
Réponse de The Outlet Shop
Thank you so much for taking the time to leave us a 5-star review.
We're delighted to hear that you had a positive experience with us. Your kind words and support mean a great deal to our team, and it's always rewarding to know that we've met your expectations.
We truly appreciate your custom and look forward to serving you again in the future.
Almost 50% unusable product.…
I ordered 2 boxes of Nicolette icy white gum, the description said the boxes were damaged but the product itself had been quality checked. One box was about 90% okay, but the other was was 75% damaged. The foil seals were torn and rendered the gum unusable. By the time postage was taken into account I'd have been better off paying full price on Amazon.
7 août 2026
Avis spontané
Réponse de The Outlet Shop
We’re very sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we apologise that one of the boxes arrived in a condition that made the product unusable.
Although our items may have damaged packaging, the products themselves should still be checked before being sold, so we’d like to look into what happened here.
Have you already sent us a message regarding this? If so, could you please provide your order number so I can locate your order and investigate this for you?
We appreciate you bringing this to our attention and hope we can resolve this for you.
I purchased Angel perfume
I purchased Angel perfume which I wear daily. Pretty sure it’s a fake. Emailed and was told mugler have changed the ingredients.
10 juillet 2026
Avis spontané
Réponse de The Outlet Shop
We’re sorry to see this review, but we would like to reassure you that we do not sell counterfeit or fake perfumes. Our stock is sourced through established major retailers and suppliers, including Amazon, and we take product authenticity extremely seriously.
We are therefore confident in the authenticity of the products we sell.
Used Product arrived
Ordered a moisturiser tub, arrived used! With finger marks in!
I have not yet received a response to the return request but have sent the product back. Order no #40574
5 août 2026
Avis spontané
Réponse de The Outlet Shop
We’re very sorry to hear that your moisturiser arrived in this condition. This is certainly not the standard we expect for our products.
Could you please let us know if you’ve contacted us privately regarding this issue and, if so, whether it has now been resolved? We’d also appreciate it if you could provide your order number so we can look into what happened and assist you further.
Our sincere apologies again for the inconvenience caused.
Excellent delivery of a very good item
I received my order in a very timely manner. Although the largest item was clearly described as having potential issues, also recognised in the reasonable price charged, on arrival I found the item to be in perfect condition for my needs.
25 juillet 2026
Réponse de The Outlet Shop
Thank you so much for taking the time to leave us a 5-star review.
We're delighted to hear that you had a positive experience with us. Your kind words and support mean a great deal to our team, and it's always rewarding to know that we've met your expectations.
We truly appreciate your custom and look forward to serving you again in the future.
Réponse de The Outlet Shop
Thank you so much for taking the time to leave us a 5-star review.
We're delighted to hear that you had a positive experience with us. Your kind words and support mean a great deal to our team, and it's always rewarding to know that we've met your expectations.
We truly appreciate your custom and look forward to serving you again in the future.
Good experience. …
First time purchasing from The Outlet Shop. We had an issue with the item which was sorted out very quickly. We would use again. Thanks.
25 juillet 2026
Réponse de The Outlet Shop
Thank you so much for taking the time to leave us a 5-star review.
We're delighted to hear that you had a positive experience with us. Your kind words and support mean a great deal to our team, and it's always rewarding to know that we've met your expectations.
We truly appreciate your custom and look forward to serving you again in the future.
Not very happy with service so far not…
Not very happy with service so far not responding to emails efficiently and still waiting for a response.
Quality on packaging was not very good as box looked like it had a fight with a bull and the wheelchair had vital missing parts.
26 juillet 2026
Réponse de The Outlet Shop
Thank you for taking the time to leave your feedback. We are very sorry to hear about your experience.
Unfortunately, your wheelchair arrived with a missing part, which is clearly not acceptable, and we sincerely apologise for the inconvenience this caused. We understand how frustrating this must have been.
Although there was a slight delay in our response as your email was received outside of our normal business hours, we were actively trying to source a replacement part that could be delivered as quickly as possible. Unfortunately, we were unable to find one within a reasonable timeframe.
To resolve the matter as quickly as possible, we processed a full refund for your order, and told you there is no need to return the wheelchair. We hope this will allow you to source the replacement part locally if you wish.
We appreciate your feedback, as it helps us improve both our products and our service. Again, we sincerely apologise that your experience did not reflect the high standard of service we aim to provide.
had a problem with my address,sent them…
had a problem with my address,sent them my new address and 2 days later had my parcel THANKS TO OUTLET SHOP
25 juillet 2026
Réponse de The Outlet Shop
Thank you so much for taking the time to leave us a 5-star review.
We're delighted to hear that you had a positive experience with us. Your kind words and support mean a great deal to our team, and it's always rewarding to know that we've met your expectations.
We truly appreciate your custom and look forward to serving you again in the future.
Réponse de The Outlet Shop
Thank you so much for taking the time to leave us a 5-star review.
We're delighted to hear that you had a positive experience with us. Your kind words and support mean a great deal to our team, and it's always rewarding to know that we've met your expectations.
We truly appreciate your custom and look forward to serving you again in the future.
Urban decay setting spray
Really happy with the item. Prompt delivery and easy to track.
25 juillet 2026
Réponse de The Outlet Shop
Thank you so much for taking the time to leave us a 5-star review.
We're delighted to hear that you had a positive experience with us. Your kind words and support mean a great deal to our team, and it's always rewarding to know that we've met your expectations.
We truly appreciate your custom and look forward to serving you again in the future.
Nioxin 2 kit
Nioxin 2 kit. Good price, delivered in good time. Original Packaging was damaged but taped up before shipping.
25 juillet 2026
Réponse de The Outlet Shop
Thank you for taking the time to leave us a review.
We're pleased to hear that you were happy with the price and that your order arrived promptly.
As this was purchased as one of our Damaged Box items, the original manufacturer's packaging had sustained cosmetic damage prior to dispatch. We do inspect these products before shipping and, where necessary, reinforce the packaging with tape to help protect the contents during transit.
We appreciate your feedback and hope you're enjoying your Nioxin kit. Thank you for choosing to shop with us, and we look forward to serving you again in the future.
No refund and no communication after returning faulty product
Very disappointing experience with The Outlet Shop.
I returned a defective pair of AirPods using the return instructions they provided. The tracking confirms the item was delivered back to them over four weeks ago, yet I am still waiting for my refund.
I have contacted customer service twice and received no response whatsoever. Having to repeatedly chase a company for a refund after they have received the returned item is unacceptable.
A company’s customer service is tested when something goes wrong, and this experience has shown a complete lack of communication and accountability. I would think carefully before purchasing from The Outlet Shop, as getting help when there is an issue appears to be a serious concern.
26 juin 2026
Avis spontané
Réponse de The Outlet Shop
Thank you for taking the time to leave your review. We are very sorry to read about your experience and sincerely apologise for the frustration and inconvenience this has caused.
This is certainly not the level of service we aim to provide, and we would like the opportunity to investigate what has happened with your return and refund.
Could you please reply with your order number (or contact us directly with it), so that I can look into this as a matter of priority? Once I have your order details, I will investigate the issue and work to resolve it as quickly as possible.
Thank you for bringing this to our attention, and we hope to have the opportunity to put things right.
Réponse de The Outlet Shop
Thank you so much for taking the time to leave us a 5-star review.
We're delighted to hear that you had a positive experience with us. Your kind words and support mean a great deal to our team, and it's always rewarding to know that we've met your expectations.
We truly appreciate your custom and look forward to serving you again in the future.
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