The Perfume Shop - Bluewater 59 Avis 

285
TrustScore 5 sur 5

4,9

UO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ KENT, GB


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Lisez les avis des autres

Noté 4 sur 5 étoiles

Omario was fantastic! He was very friendly, helpful and patient throughout our shopping experience at Bluewater Shopping Centre. He made everything easy and was always happy to assist. Great customer... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

“I visited The Perfume Shop at Bluewater and had such a great experience. The customer service was excellent—Barbara who helped me, was really nice, friendly, and knowledgeable. She took her time, g... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Tomi from the Perfume shop was extremely helpful, patient and very nice. She really assisted us and made our shopping very easy and nice. I will definitely come back to perfume shop and Bluewater be... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Laura was amazing very experienced. I came in for a perfume for my sister and I asked for vanilla she showed me a few options I ended up buying the gift set and added wrapping as I fell into her upse... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Parfumerie
  2. Fournisseur de produits de beauté
  3. Fournisseur de cosmétiques et de parfums
  4. Magasin de cosmétiques
  5. Fournisseur d'arômes et de parfums
  6. Magasin de produits capillaires

Écrit par l'entreprise

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Coordonnées de contact

  • UO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ, KENT, Royaume-Uni

4,9

Excellent

TrustScore 5 sur 5

285 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,9

Tous les avis

(285)

35 872 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

5 star service from Barbara at Bluewater store

We visited the Bluewater store to buy birthday gifts. We were assisted by Barbara who was very helpful and made some excellent suggestions. The prices were also very competitive. Barbara then told us about the gift wrapping service which included a personalised printed ribbon. She expertly wrapped both our gifts and made them look amazing. I would definitely recommend The Perfume Shop at Bluewater and especially Barbara who was so patient and helpful. Thank you.

29 mai 2026
Avis spontané
Logo de The Perfume Shop - Bluewater 59

Réponse de The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

Awesome service

Today, my son and I visited the perfume shop at Bluewater and we were attended to by Barbara. She was absolutely amazing — very friendly, patient, and professional throughout our visit.
Barbara took her time to help us choose the right fragrances, answered all our questions with a smile, and made the whole shopping experience enjoyable and welcoming. Her customer service was exceptional, and she truly went above and beyond to assist us.

Thank you, Barbara, for your kindness and excellent service. You are a great asset to your team, and we will definitely be returning because of the wonderful experience you gave us today.

29 mai 2026
Avis spontané
Logo de The Perfume Shop - Bluewater 59

Réponse de The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

Today I was met with so much joy from…

Today I was met with so much joy from Kelly
She was so knowledgeable on all the scents and help me to narrow down my search to the scents I wanted. Very professional in her approach
Best customer service at this branch
Thanks Kelly for all your help!

20 mai 2026
Avis spontané
Logo de The Perfume Shop - Bluewater 59

Réponse de The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

Elizabeth was fantastic!!

20 mai 2026
Avis spontané
Logo de The Perfume Shop - Bluewater 59

Réponse de The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

Assisted by Elizabeth today

Assisted by Elizabeth today, very helpful and personable. Thank you again.

19 mai 2026
Avis spontané
Logo de The Perfume Shop - Bluewater 59

Réponse de The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

Barbara is really great with assisting…

Barbara is really great with assisting us with our buying experience at Bluewater The Perfume Shop. Very attentive and gave us a really nice experience. Thank you.

13 mai 2026
Avis spontané
Logo de The Perfume Shop - Bluewater 59

Réponse de The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

How Customer Service Should Be

Thank you to the lovely Elizabeth, who was a great help to me today in the Bluewater branch and ensured I left as a happy, informed and well-treated customer.

11 mai 2026
Avis spontané
Logo de The Perfume Shop - Bluewater 59

Réponse de The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

Great service

Great service. I am very hesitant about buying new perfumes but Elizabeth at Bluewater was fabulous. Worked with my preferences, no pressure and I cam away very happy with my choice. Thank you.

11 mai 2026
Avis spontané
Logo de The Perfume Shop - Bluewater 59

Réponse de The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

I had no intention of buying any…

I had no intention of buying any fragrance when I visited the store in Bluewater. I was there for something else and just happened to walk past. I decided to have a quick look, with no expectation of purchasing anything. It has been years since I have stepped into a shop to buy fragrance as I have always bought online, so this was a rare visit for me.

As soon as I walked in, I was greeted by Barbara, and she completely changed the experience. She was warm, welcoming and genuinely helpful, without any pressure at all. It did not feel like a sales situation. It felt like speaking to someone I had known for years.

I have worn the same fragrance for around 15 years and never considered changing it. Barbara took the time to show me a wide range of options, going back and forth across the store and letting me try different scents at my own pace. There was no hard sell, just excellent service and real enthusiasm.

There was also a buy one get the second half price offer, which was a bonus, but the reason I made a purchase was entirely down to the experience.

It was a fantastic experience and I would highly recommend visiting the store, especially if Barbara is there. If she is not already the manager, she should be. She is a real credit to the business.

Barbara even charged my .10p for the bag ...

1 mai 2026
Avis spontané
Logo de The Perfume Shop - Bluewater 59

Réponse de The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

Elizabeth helped us in the blue water…

Elizabeth helped us in the blue water store today. I’m very fussy with perfumes and she was so helpful in helping me decide and giving me advice. Excellent customer service and a wonderful woman overall. 10/10

1 mai 2026
Avis spontané
Logo de The Perfume Shop - Bluewater 59

Réponse de The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

We purchased 4 perfume today in…

We purchased 4 perfume today in Bliewater branch because the assistant Barbara was helpful and informed us of 20% for members. The service was fantastic!

24 avril 2026
Avis spontané
Logo de The Perfume Shop - Bluewater 59

Réponse de The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

Elizabeth is amazing

Elizabeth helped us out at the bluewater store today. Genuinely such a lovely person, looked after us really well, we felt like VIPs. She helped us find a gift for multiple family members and took extra care in everything she did, including wrapping the gifts. Really enjoyed our time in the store today!

24 avril 2026
Avis spontané
Logo de The Perfume Shop - Bluewater 59

Réponse de The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

Incredible service

Elizabeth from the blue water store was very helpful and kind. Great service :)

24 avril 2026
Avis spontané
Logo de The Perfume Shop - Bluewater 59

Réponse de The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

Went to bluewater to get some…

Went to bluewater to get some aftershave for my dads birthday Kelly B was lovely and showed us all the different options available lovely customer service

24 avril 2026
Avis spontané
Logo de The Perfume Shop - Bluewater 59

Réponse de The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

Amazing service from Kelly

Amazing service from KellyB, very helpful, thank you!

24 avril 2026
Avis spontané
Logo de The Perfume Shop - Bluewater 59

Réponse de The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

Elizabeth Bluewater store absolutely…

Elizabeth Bluewater store absolutely fantastic. Really knows her fragrances.
Polite, patient & professional all at the same time. Defaintly will be back.
Thank you Elizabeth x

24 avril 2026
Avis spontané
Logo de The Perfume Shop - Bluewater 59

Réponse de The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

Elizabeth

Elizabeth, has been absolutely fantastic

24 avril 2026
Avis spontané
Logo de The Perfume Shop - Bluewater 59

Réponse de The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

Great customer service

Barbara helped both me and my mum find a gift for my cousin. She helped us find exactly what we wanted and neatly wrapped up the perfume bottle for us.

23 avril 2026
Avis spontané
Logo de The Perfume Shop - Bluewater 59

Réponse de The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

Elizabeth at the Bluewater store was so…

Elizabeth at the Bluewater store was so helpful and informative and helped me choose my next fragrance.

23 avril 2026
Avis spontané
Logo de The Perfume Shop - Bluewater 59

Réponse de The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

Barbara in bluewater is lovely

I asked Barbara in the Bluewater store for advice on a spring/summer fragrance for my son (he has already tried a few and couldn’t decide). She automatically suggested 3 and went out of her way to get testers for us. He ended up buying 2 of the 3 very happily and really likes them. She was friendly and kind and looked after us so well, giving us a discount and some freebies. Can’t recommend this store highly enough. Our second experience there and last time the staff were all helpful too.

10 avril 2026
Avis spontané
Logo de The Perfume Shop - Bluewater 59

Réponse de The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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