The Perfume Shop - Braintree 144 Avis 

258
•
TrustScore 5 sur 5

4,9

Unit 49, Freeport Braintree, Charter Way, Chapel Hill, Braintree, CM77 8YH ESSEX, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I wanted to purchase perfume in store in Braintree Freeport but it wasn't available, the lady who served me was very helpful, she put in an order and had it delivered to my address, which only took a... Voir plus

Noté 5 sur 5 étoiles

We visited the Braintree Freeport store on Monday with our 2 daughters looking for a new fragrance and body spray. We were assisted by Sam who was amazing. By asking a few questions on current likes... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Sam at the Braintree Freeport’s store was AMAZING. Very helpful with very indecisive customers. He knew what he was talking about and offered lots of options and advice. Two very happy customers who w... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Very lovely customer service would come and shop again Sindy was very helpful.

L'entreprise a répondu


À propos de l'entreprise

  1. Parfumerie
  2. aussi dans
  3. Fournisseur d'arômes et de parfums
  4. Fournisseur de cosmétiques et de parfums
  5. Fournisseur de produits de beauté
  6. Magasin de cosmétiques
  7. Magasin de produits capillaires

Écrit par l'entreprise

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Coordonnées de contact

  • Unit 49, Freeport Braintree, Charter Way, Chapel Hill, Braintree, CM77 8YH, ESSEX, Royaume-Uni

4,9

Excellent

TrustScore 5 sur 5

258 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,9

Tous les avis

(258)

35 459 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles
Logo de The Perfume Shop - Braintree 144

Réponse de The Perfume Shop - Braintree 144

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

Very helpful staff.

I visited this store twice during the run up to Christmas and on both occasions was dealt with by two very helpful assistants. On the first occasion I was able to buy straight away the perfume I had come in for and it was all done very courteously, despite having a lot of customers waiting. On the second occasion, a last minute Christmas gift, the item I wanted was out of stock, but the Manager tried to accommodate my requirements by offering a deal on two 50cl bottles instead of the 100cl bottle I required. I declined that offer and was then offered to have the item ordered and delivered to my home just before Christmas. I was to ring the store if the item hadn't arrived by the Saturday before Christmas. This was reassuring and so I decided to do that. The perfume arrived at home on the due date and all was well. Very well handled sale and good service!

17 décembre 2025
Logo de The Perfume Shop - Braintree 144

Réponse de The Perfume Shop - Braintree 144

Hi,

Thanks for your feedback. It's great to hear of your 5* experience, have a lovely New Year.

The Perfume Shop

Noté 5 sur 5 étoiles

Lady in the perfume shop was very…

Lady in the perfume shop was very helpful, my order arrived when she said it would, very pleased with the service I received.

16 décembre 2025
Logo de The Perfume Shop - Braintree 144

Réponse de The Perfume Shop - Braintree 144

Hi,

Thanks for your lovely feedback & for choosing us to shop with us.

The Perfume Shop

Noté 5 sur 5 étoiles

I met Amber

I met Amber. S, at the braintree store what a great young lady. Amazing attitude and very understanding. Read the room great definitely could run a shop. I gave her limited info about product knowledge but Amber figured it out. People like her (not many) make it worth coming out to shop. Thanks again.

17 décembre 2025
Avis spontané
Logo de The Perfume Shop - Braintree 144

Réponse de The Perfume Shop - Braintree 144

Hi,

Thanks for your 5* feedback!

The Perfume Shop

Noté 5 sur 5 étoiles

Very quick delivery

Very quick delivery

9 décembre 2025
Logo de The Perfume Shop - Braintree 144

Réponse de The Perfume Shop - Braintree 144

Hi,

Thanks for your 5* feedback!

The Perfume Shop

Noté 5 sur 5 étoiles

Great Service.

Arrangement was made to have the perfume it wanted to be delivered to my home address as it was out of stock in store. It was ordered Saturday and delivered Monday. Great service

6 décembre 2025
Logo de The Perfume Shop - Braintree 144

Réponse de The Perfume Shop - Braintree 144

Hi,

Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.

Thank you for choosing The Perfume Shop.

Noté 5 sur 5 étoiles

Sam was absolutely amazing and provided…

Sam was absolutely amazing and provided an above and beyond service! 100% recommend the Braintree outlet store.

Definitely pop in and you’ll be well looked after!

10 décembre 2025
Avis spontané
Logo de The Perfume Shop - Braintree 144

Réponse de The Perfume Shop - Braintree 144

HI,

Thank you for your lovely feedback. It's great to hear of your 5* experience with us.

Thank you.
The Perfume Shop

Noté 5 sur 5 étoiles

helpful and knowledgeable staff

helpful and knowledgeable staff in the shop- couldn't do more to help me with my choice and get it delivered

3 décembre 2025
Logo de The Perfume Shop - Braintree 144

Réponse de The Perfume Shop - Braintree 144

Hi,

Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.

Thank you for choosing The Perfume Shop.

Noté 5 sur 5 étoiles

I went into the perfume shop I

I went into the perfume shop I purchased a bottle of my favourite after shave on Saturday and it was delivered to my home address Monday morning thats what i call service

15 novembre 2025
Logo de The Perfume Shop - Braintree 144

Réponse de The Perfume Shop - Braintree 144

Hi,

Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.

Kind regards,
Sharain - The Perfume Shop

Noté 5 sur 5 étoiles

Sam was very helpful and professional

Sam was very helpful and professional. Will be returning in the future

25 novembre 2025
Avis spontané
Logo de The Perfume Shop - Braintree 144

Réponse de The Perfume Shop - Braintree 144

Hi,

Thanks for lovely response and we are happy you had a 5* experience with us.

The Perfume Shop

Noté 5 sur 5 étoiles

Absolutely great service Instore at…

Absolutely great service Instore at Braintree they gentleman that served us was great very polite and knowledgeable

19 novembre 2025
Logo de The Perfume Shop - Braintree 144

Réponse de The Perfume Shop - Braintree 144

Hi,

Thanks for your review.
It's great to hear your feedback. We appreciate you!

The Perfume Shop.

Noté 5 sur 5 étoiles

Great

The service we received was excellent

15 novembre 2025
Logo de The Perfume Shop - Braintree 144

Réponse de The Perfume Shop - Braintree 144

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Noté 5 sur 5 étoiles

Great personal service

From start to finish I received excellent service. My assistant found the perfume I aanted, ordered it as it was not in stock and I had it posted to the store. When I went to get it she gift wrapped it for me .Perfect.

15 novembre 2025
Logo de The Perfume Shop - Braintree 144

Réponse de The Perfume Shop - Braintree 144

Hi,

Thanks for a lovely review, we value your feedback.

Kind regards,
Sharain - The Perfume Shop

Noté 5 sur 5 étoiles

Jo and Rachel were wonderful and so helpful

Went into the shop today with my dad to get some perfume for my mum. We were served by Jo and Rachel and they were both wonderful. Considering we’re 2 guys who don’t really have a clue what we were looking at they were incredibly helpful and went above and beyond.
Thanks again

16 novembre 2025
Avis spontané
Logo de The Perfume Shop - Braintree 144

Réponse de The Perfume Shop - Braintree 144

Hi,

Thanks for a lovely review, we value your feedback.

Kind regards,
Sharain - The Perfume Shop

Noté 5 sur 5 étoiles

Sam at the Braintree Freeport’s store…

Sam at the Braintree Freeport’s store was AMAZING. Very helpful with very indecisive customers. He knew what he was talking about and offered lots of options and advice. Two very happy customers who will be returning. Thank you

15 novembre 2025
Avis spontané
Logo de The Perfume Shop - Braintree 144

Réponse de The Perfume Shop - Braintree 144

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Noté 5 sur 5 étoiles

Amazing staff at Braintree freeport

I didn't catch the lady's name but she was super helpful in the Braintree freeport branch. She offered to go into the storage and pick up some Xmas gift sets that weren't in the store yet . Thanks so much ✨️💖

8 novembre 2025
Avis spontané
Logo de The Perfume Shop - Braintree 144

Réponse de The Perfume Shop - Braintree 144

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Noté 5 sur 5 étoiles

Went to buy aftershave for a present

Went to buy aftershave for a present, the guy serving couldn't of been more helpful, really knew his fragrances, will definitely go back.

21 juillet 2025
Logo de The Perfume Shop - Braintree 144

Réponse de The Perfume Shop - Braintree 144

Hi,

Thank you for a lovely review, we appreciate you and thank you for shopping with us.

Kind regards,
Sharain - The Perfume Shop

Noté 5 sur 5 étoiles

Perfume deliver

I ordered a perfume for my husband's birthday present and I wanted it posted at home. It has arrived on time and with no damages. It is a free service. I think it was nice.

30 septembre 2025
Logo de The Perfume Shop - Braintree 144

Réponse de The Perfume Shop - Braintree 144

Hi,

Thanks for your lovely words, we appreciate you!

Kind regards,
Sharain - The Perfume Shop

Noté 5 sur 5 étoiles

Fast

Didn't want to pay for next day delivery so did standard, they were very quick at dispatching my item and it arrived in 2 days so very happy. Great item, great service, thank you.

28 août 2025
Logo de The Perfume Shop - Braintree 144

Réponse de The Perfume Shop - Braintree 144

Hello,

We're happy to hear that you received your item quickly with standard delivery! We appreciate your positive feedback regarding our service and the item you purchased. Thank you!

Kind regards,
Jasmyn
The Perfume Shop

Noté 5 sur 5 étoiles

Ask for Andria!

Andria was very helpful in helping me select some men's fragrance options. Ask for her by name! 👍🏻🌟🌟🌟🌟🌟

29 août 2025
Avis spontané
Logo de The Perfume Shop - Braintree 144

Réponse de The Perfume Shop - Braintree 144

Hello,

Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.

Kind regards,
Jasmyn

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