I went to Brent Cross brunch. I was one of your customer service. His name is Diego. Honestly my sister and I went there to buy a perfume and did find the kind that we were looking for? He went extra... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementPrince Charles Drive, Unit N8-N9, NW4 3FP London, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We visited Brent cross shopping centre London yesterday. Me and my husband ordered couple of perfumes. Two stuff (Areen and Shaquila) were absolutely amazing, they both helped us a lot, found the righ... Voir plus
L'entreprise a répondu
This is by second visit for gifts as I am going abroad and Diogo was professional and helpful with perfume gifts.
L'entreprise a répondu
I had a very good experience with areen she helped me and my daughter fond the beat gift ! Amazing customer service!
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Prince Charles Drive, Unit N8-N9, NW4 3FP, London, England, Royaume-Uni
4,9
Excellent
132 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Parastoo from Brent Cross is super…
Parastoo from Brent Cross is super helpful for my sister birthday present. Thx.
23 août 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Always professional offering a great experience …
This is by second visit for gifts as I am going abroad and Diogo was professional and helpful with perfume gifts.
22 août 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I went to Brent Cross brunch
I went to Brent Cross brunch. I was one of your customer service. His name is Diego. Honestly my sister and I went there to buy a perfume and did find the kind that we were looking for? He went extra miles helping us, talking to us very nicely he is such a very good customer service. I’m going to let you no I really appreciate the time spend with us inshore trying to help us find what we need. please kindly say thank you to him for the help thank you.🙏🏾❤️
20 août 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing customer service from Diego
Amazing customer service from Diego, have been to many perfume shops but this one was the best
22 août 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I had a very good experience with areen…
I had a very good experience with areen she helped me and my daughter fond the beat gift ! Amazing customer service!
21 août 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Areen was very helpful in helping me…
Areen was very helpful in helping me and my mum to find the perfect gift! She’s very kind and knowledgeable!
21 août 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Dura's genuine passion
Dura's genuine passion and deep knowledge about her boutique scents. We will be back.
21 août 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service
Great customer service, went over and beyond to help us.
Thanks a lot Diogo
20 août 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Belkees was amazing thank her for me❤️
20 août 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing experience!
Amazing experience!! The employee Ahmed was brilliant he was funny and offered great customer service offering great perfumes and prices. Give that man a raise.
15 août 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Our visit at the Perfume Shop was made…
Our visit at the Perfume Shop was made so easy thanks to Balkees. She helped us choose our product with confidence and ensured it’s a happy purchase.
15 août 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Parastoo was lovely
Parastoo was lovely! Helped me get a gift for my grandma and made it a lovely experience - will definitely come back to this Brent Cross branch!
14 août 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I had a fantastic experience at The…
I had a fantastic experience at The Perfume Shop in Brent Cross while looking for a birthday gift for my girlfriend. Parastoo and Alina were incredibly helpful, patient, and knowledgeable, guiding me through the options until we found the absolute perfect scent for her. Their warm customer service made the process completely stress-free, and my girlfriend absolutely loved her gift. I highly recommend seeking out Parastoo or Alina if you want expert advice and a welcoming shopping experience.
12 août 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very welcoming and professional
Very welcoming and professional. Knew what she was doing and I’m
Happy to come back because Balkees
11 août 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Sindi
Sindi, the manager, was a superstar...go to Brent Cross. Thank you, Sindi.
1 août 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great experience
Had a really experience. Diogo was so helpful in selecting the best perfume for a gift.
23 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Khamis and diogo has been extremely…
Khamis and diogo has been extremely helpful and the customer service has bin top quality when they were helping me to find the right fragrance.
23 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Arwen and Ahmed - Thank you…
Arwen and Ahmed were absolutely amazing! They were both incredibly friendly, welcoming, and professional from start to finish. They made the whole experience enjoyable with their positive attitudes and excellent customer service. They went above and beyond to make sure everything was perfect, and their kindness really stood out. I truly appreciated their help and would highly recommend them to anyone. Thank you both for such outstanding service!
21 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Met Diago and bought a perfume at Brent…
Met Diago and bought a perfume at Brent cross shop, he is tje best guy and helped us a lot and very good customer service , welldone to him
21 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great experience with The Perfume Shop
Great experience with The Perfume Shop! Areen was so helpful, friendly, and made everything easy. Excellent customer service—thank you!
18 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.