Thank you Sarah and Hayden for wonderful service and helping to choose the correct perfume. Ironically I went in for a certain perfume, I purchased that along with another bottle promoted by the wond... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement7 Newgate Row, The Grosvenor Shopping Centre, CH1 1ER CHESTER, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Incredible customer service, was served by Sarah and she helped me find scents suited to what I liked in another perfume and went above and beyond. She found me a perfume to take as a sample in their... Voir plus
L'entreprise a répondu
Popped in with my mum last week and was blown away by the level of service provided by Sophie. She took the time to explain the current promotions and gave fantastic advice on products. Sophie is such... Voir plus
L'entreprise a répondu
Always receive excellent advice and guidance from the staff at Chester. Jen was very knowledgeable and I left as a very satisfied customer. If only all my retail experiences were as good as this. Than... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
7 Newgate Row, The Grosvenor Shopping Centre, CH1 1ER, CHESTER, Royaume-Uni
4,7
Excellent
30 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I enjoyed Farhana’s experience
I enjoyed Farhana’s experience. She is a friendly staff who made me spend money.she is so knowledgeable about perfumes ,patient ,friendly and she deserves to be the best staff of the year
20 juin 2025
Avis spontané
Réponse de The Perfume Shop - Chester 30
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Popped in with my mum last week and was…
Popped in with my mum last week and was blown away by the level of service provided by Sophie. She took the time to explain the current promotions and gave fantastic advice on products. Sophie is such a friendly and helpful member of staff nothing was too much trouble. We even came back to buy more the same day. Thank you Sophie we'll definitely be back again soon .
14 avril 2025
Avis spontané
Réponse de The Perfume Shop - Chester 30
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
They do a very good choice in perfumes…
They do a very good choice in perfumes for both Male and Females. At good prices and an excellent delivery time.
11 avril 2025
Réponse de The Perfume Shop - Chester 30
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Always good service
Always good service, delivered on time and parcel well packaged and good price
20 mars 2025
Réponse de The Perfume Shop - Chester 30
Hello,
Thank you for your lovely 5* review, we really appreciate your feedback and are so happy to hear you had a great experience shopping with us!
Kind regards,
Jasmyn
Fantastic service.
20 mars 2025
Réponse de The Perfume Shop - Chester 30
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Réponse de The Perfume Shop - Chester 30
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Incredible Customer Service
Incredible customer service, was served by Sarah and she helped me find scents suited to what I liked in another perfume and went above and beyond. She found me a perfume to take as a sample in their new deal and I purchased another bottle of perfume as the offer was too good to miss. Sarah listened to my preferences and every single perfume I tried was just what I was looking for.
4 février 2025
Avis spontané
Réponse de The Perfume Shop - Chester 30
We are delighted to hear about your positive experience and the exceptional service you received. It's wonderful to know that you were so well taken care of and that you found the perfect scents. We strive to create a welcoming and helpful environment for all our customers, and your feedback is a testament to our commitment. Thank you for sharing your experience.
Best regards,
Sharain
staff member very helpful
17 décembre 2024
Ordered in store
Tested the fragrance in store but wanted a gift set which the Chester store ordered for me for home delivery. Arrived in a couple of days. Well packaged. Great service.
10 décembre 2024
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.