Sophie was an incredible help both times i've been in the store, despite me being incredibly indecisive and having a specific scent I like to stick to. Picking out options I hadn't even thought of bef... Voir plus
L'entreprise a répondu
Unit 38, Cornmill Shopping Centre, Priestgate,, DL1 1NH DARLINGTON, GB
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Sophie was an incredible help both times i've been in the store, despite me being incredibly indecisive and having a specific scent I like to stick to. Picking out options I hadn't even thought of bef... Voir plus
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Sophie! If I was still running a business I would be poaching this young lady. What an absolutely 100% switched on, multi tasking, friendly, considerate, attentive, patient, sales lady. Her product... Voir plus
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Nice Customer service, thanks for making it easier for me to choose special thanks to ladies working today.
L'entreprise a répondu
Sophie was absolutely delightful, helping us choose the perfect perfume for our niece’s birthday present. Inclusive of birthday wrapping meant the whole process was so easy; and with free samples inc... Voir plus
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For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 38, Cornmill Shopping Centre, Priestgate,, DL1 1NH, DARLINGTON, Royaume-Uni
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Fantastic Customer Service at the Cornmill Store, Bethany was so enthusiastic and seemed to know everything about different fragrances! Great conversations although she does play (Fake Darts)!

Réponse de The Perfume Shop - Darlington 121
My parcel was an empty envelope when it should of been a 200ml bottle. Customer services are now telling me to wait 3-5 days from them to receive the parcel back from royal mail and then another 14 working days for a refund! Absolute joke.

Réponse de The Perfume Shop - Darlington 121
Fantastic choice of products together with prompt delivery.
Cannot fault then and highly recommend buying from a great company.

Réponse de The Perfume Shop - Darlington 121
Great selection of products and the staff were very engaging and helpful selecting a product for you.
Bethany served me. She was friendly, super chill and knows what she's doing.

Réponse de The Perfume Shop - Darlington 121
Had a wonderful experience shopping for perfume at the Darlington branch. The staff—especially Beth and Ann—were incredibly pleasant, helpful, and accommodating. They told me about a 25% discount, and even included a beautifully wrapped free duffel bag with my purchase. Excellent service and lovely presentation—made shopping a real joy!

Réponse de The Perfume Shop - Darlington 121
We are visiting from Australia, and I was wanting a particular fragrance that we can no longer get in Aust.
Bethany and Sophie were awesome, and Ann was also
The thing is, all of these ladies were brilliant salespeople, but, they were personable too and lots of fun :)
Thanks heaps Bethany and Sophie and Ann. It’s been fun :)

Réponse de The Perfume Shop - Darlington 121
Superb service from Bethany, purchased multiple Jean Paul Gaultier Gift Sets which were not gifts and just for myself, Bethany was happy to get rid of all of the excess packaging for me and signed me up for a VIP card which got me a little discount too.
Super friendly, really professional and made the whole shopping experience a pleasure. Thanks Bethany.

Réponse de The Perfume Shop - Darlington 121
From the moment we entered the store at the cornmill in Darlington our assistant Sophie was incredible and so attentive, we were looking for a new fragrance to try, she had great knowledge and went through a few options with us until we settled on a couple of new perfumes that we really liked, I could not speak highly enough of Sophie, she was such a pleasure to meet and a credit to the perfume shop

Réponse de The Perfume Shop - Darlington 121
I went in to purchase the new ysl fragrance and a worker named Bethany was really helpful and very kind.

Réponse de The Perfume Shop - Darlington 121
Top service from Bethany in Darlington

Réponse de The Perfume Shop - Darlington 121
Bought perfume for my wife’s birthday a lovely girl called Bethany was very helpful and gift wrapped my purchase will shop here again

Réponse de The Perfume Shop - Darlington 121
I came in right at the end of the working day - you never would have known. Ashleigh was wonderful in helping me recognise several familiar scents and try new ones that fitted so nicely. Wonderful, kind and generous service - will definitely shop there again!

Réponse de The Perfume Shop - Darlington 121
Brilliant service today from Bethany, easy to talk to and very funny. Hopefully get served by her again when i next come in

Réponse de The Perfume Shop - Darlington 121
As always a brilliant service collected my perfume from the shop in Darlington where the girls are always lovely top marks

Réponse de The Perfume Shop - Darlington 121
I visited the Darlington store,Vikki was very knowledgeable, helpful and patient.I would hope to return soon.

Réponse de The Perfume Shop - Darlington 121
We had an amazing experience today. The lady who served us was incredibly polite and helpful, and explained that we could try any of the fragrances. We could not have asked for a better service. Thank you!

Réponse de The Perfume Shop - Darlington 121
my experience was amazing. 10/10 customer service. I never knew there was so much about perfumes and what compliments me best. Vikki went above and beyond to help me and treated me with kindness and a massive smile. I left the store feeling satisfied and got egsactly what I was looking for. I will definitely be back all thanks to Vikki.

Réponse de The Perfume Shop - Darlington 121
Perfect customer service by Paula today, fast and efficient service

Réponse de The Perfume Shop - Darlington 121
Went in looking for some men’s aftershave. They had the tried and tested one that he likes. Also came out with some additional options for him. There were a couple of items with a discount and because we’d spent a certain amount, I got another discount off my bill.
Thank you Kylie for being so kind and patient with us.

Réponse de The Perfume Shop - Darlington 121
My experience at the perfume shop Darlington was absolutely amazing, the lovely lady who served me was Bethany and she couldn’t have been more helpful with finding me my new favourite perfume thank you so much Bethany!!

Réponse de The Perfume Shop - Darlington 121
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