Amazing service and the lady at the register was absolutely lovely. She helped me pick out the perfect gift for my boyfriend’s mom’s birthday. She helped me use my points to get a great discount, fant... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 130 Level 1 North Mall, Derbion Centre, DE1 2PG DERBY, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I went into the shop to find a perfume for my wife with no idea what I was looking for, the only thing I knew was she liked a ‘musky’ smell… A lovely lady called Hayley took the time to go through wha... Voir plus
L'entreprise a répondu
Everytime I visit the perfume shop I’m greeted by a wonderful lady Hayley. She makes you feel so welcome and is always at a helping hand if needed. Hayley is a bubbly, friendly person and that is wh... Voir plus
L'entreprise a répondu
I was attended to by a very helpful lady called Diane in your Derby store. She went out of her way to satisfy my order requirements. She help me set up an account for my purchase because I couldn’t ob... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Unit 130 Level 1 North Mall, Derbion Centre, DE1 2PG, DERBY, Royaume-Uni
4,9
Excellent
205 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very helpful service aisha
9 août 2025
Avis spontané
Réponse de The Perfume Shop - Derbion Centre 370
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
Réponse de The Perfume Shop - Derbion Centre 370
Hi,
Thank you for your feedback. It's great to hear of your positive experience and thank you for choosing us to shop with.
The Perfume Shop
Harleen was very helpful today and…
Harleen was very helpful today and helped me throughout. Will definitely be coming back she made my experience easier!
9 août 2025
Avis spontané
Réponse de The Perfume Shop - Derbion Centre 370
Hi,
Thank you for your feedback. It's great to hear of your positive experience and thank you for choosing us to shop with.
The Perfume Shop
Réponse de The Perfume Shop - Derbion Centre 370
Hi,
Thank you for your feedback. It's great to hear of your positive experience and thank you for choosing us to shop with.
The Perfume Shop
I had a great customer experience with…
I had a great customer experience with Aisha!
9 août 2025
Avis spontané
Réponse de The Perfume Shop - Derbion Centre 370
Hi,
Thank you for your feedback. It's great to hear of your positive experience and thank you for choosing us to shop with.
The Perfume Shop
Mika
Went into the shop today and was served by Mika who very helpful and friendly
9 août 2025
Avis spontané
Réponse de The Perfume Shop - Derbion Centre 370
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
Réponse de The Perfume Shop - Derbion Centre 370
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
I was looking for a perfume for my wife…
I was looking for a perfume for my wife as a present for her birthday, I went into the shop and the staff member called Hayley was very helpful, letting me sample as many perfumes as I wanted and giving me advice when I told them what sort of smells my wife liked. I walked out of there with a perfume and the wife loves it. Thanks The Perfume Shop.
6 août 2025
Avis spontané
Réponse de The Perfume Shop - Derbion Centre 370
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
Mika was helpful in choosing scents
9 août 2025
Avis spontané
Réponse de The Perfume Shop - Derbion Centre 370
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
Aisha was great
Aisha was great with recommendations of choosing perfumes. He also packed the gifts for us. Keep it up.
9 août 2025
Avis spontané
Réponse de The Perfume Shop - Derbion Centre 370
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
APPRECIATION.
APPRECIATION.
I want to take this moment to give my atmost appreciation to your wonderful staff, "Aisha". Who I had the privilege of being served by, on 7/8/25, at 16:54. We can all agree that in 2025, good customer experience is slowly becoming a rare occurrence, and when you walk in an outlet and find that one person who makes a difference, it makes your entire shopping magical. Hence why I felt it appropriate to appreciate this wonderful shopping experience I had today in your outlet.
Not only did Aisha, do her best to see I got the right products, but she went as far as to enrol me to a VIP rewards customer card where she explained how I will earn points, everytime I shop in your outlet. During my purchase, when Aisha noticed I was stuck with options to pick, she politely and confidently gave her honest recommendations to what other customers like, trending perfumes, new arrivals, including her own personal preferences. Which made it so easy for me to pick a couple of perfumes (which were not cheap, but worth the price and the wonderful service offered). Just to add on, I can confidently say after getting home and trying the perfumes, the scent is, 'Oh, HEAVENLY !!!. All thanks to Aisha.
Kindly let her know her assistance was very much appreciated. She made your entire team shine, including my shopping spree.
Many Thanks once again.
Kind Regards,
A Very Very Happy Customer.
7 août 2025
Avis spontané
Réponse de The Perfume Shop - Derbion Centre 370
Hi.
We appreciate you taking the time to share your wonderful shopping experience. It's great to hear that our team member made such a positive impact. We'll be sure to let her know that her assistance was very much appreciated!
The Perfume Shop
Too good coustomer service very polite…
Too good coustomer service very polite and understanding
Aisha
8 août 2025
Avis spontané
Réponse de The Perfume Shop - Derbion Centre 370
Hi,
Thanks for your review! We appreciate your kind words and thank you so much for shopping with The Perfume Shop.
The Perfume Shop
Réponse de The Perfume Shop - Derbion Centre 370
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
Great customer service and advise from…
Great customer service and advise from Hayley, will definitely return.
3 août 2025
Avis spontané
Réponse de The Perfume Shop - Derbion Centre 370
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
Fantastic customer service
Fantastic customer service. They couldn’t be more helpful.
Will shop again here
2 août 2025
Avis spontané
Réponse de The Perfume Shop - Derbion Centre 370
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
Have been there twice I have good…
Have been there twice I have good experience with staff very friendly and cooperative specially Hayley.
7 août 2025
Avis spontané
Réponse de The Perfume Shop - Derbion Centre 370
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
Réponse de The Perfume Shop - Derbion Centre 370
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
Aisha served me and was very helpful in…
Aisha served me and was very helpful in finding me a gift for my partner for our anniversary very professional service with a smile
7 août 2025
Avis spontané
Réponse de The Perfume Shop - Derbion Centre 370
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
The most friendliest staff
The most friendliest staff. The manager Nichola looked after me and advised me what would suit you most ! Her knowledge is unreal! Will be coming back 100%
7 août 2025
Avis spontané
Réponse de The Perfume Shop - Derbion Centre 370
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
Brilliant customer service Nicki and…
Brilliant customer service Nicki and Aron were very helpful
6 août 2025
Avis spontané
Réponse de The Perfume Shop - Derbion Centre 370
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.