Sabrina and Sam have exceptional service. I went in with a oddly specific request but not knowing exactly what I wanted, more of a mood and they found the exact thing but it was way out of my price ra... Voir plus
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SU229, Level 2, South Mall, Westfield, DE1 2PQ DERBY, GB
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Sabrina and Sam have exceptional service. I went in with a oddly specific request but not knowing exactly what I wanted, more of a mood and they found the exact thing but it was way out of my price ra... Voir plus
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Was served by the lovely Tia. She was so knowledgeable and friendly and helped me straight away find the exact perfume I was looking for. Had such a wonderful experience with her, will definitely be... Voir plus
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Delivery was very quick and loved the items its just packaging wasn't enough sealed and left me worried about the items inside
L'entreprise a répondu
Hollie and Sam were really helpful, let me try multiple fragrances before buying for me and the wife. Great team, great pair.
L'entreprise a répondu
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
SU229, Level 2, South Mall, Westfield, DE1 2PQ, DERBY, Royaume-Uni
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I am writing to express my appreciation for Lynne, who works in your Derby Perfume shop in Derbion Centre, level 1. I visited the store today and between myself and my mother spent around £400 on perfume due to Lynnes expertise. Lynne stands out for her exceptional knowledge, professionalism, and genuine passion for her work.
Lynne has an impressive understanding of fragrances — she not only knows the products inside and out but also takes the time to understand what each customer is looking for. Her recommendations were spot-on, and her friendly, confident manner made the visit an enjoyable experience.
It’s rare to find someone who combines such expertise with such warmth and approachability. Lynne is a real credit to your team and an excellent representative of your brand.
Please pass on my thanks and appreciation to Lynne for the outstanding service she provides. There was also two other ladies besides Lynne, which were Mica and Ayesha I believe their names were, who was also smiling and friendly.
The store was a real asset to your brand. Well done on such a welcoming and friendly store. Which I will be shopping at again!

Réponse de The Perfume Shop - Derby 345
Great customer service, would buy online at the perfume shop again!

Réponse de The Perfume Shop - Derby 345
A wonderful experience at the Perfume shop, Level 2 Derbion.
Sabrina, Rezuan, and Diane were absolutely wonderful to shop with.
Will definitely be back.

Réponse de The Perfume Shop - Derby 345
I was supporting a lady that loves perfumes. (She has LD) Diane took great care of her. Helped her find the perfect option that she really loved. She took time out to make sure her needs were met and made her feel very special. Thank you so much for your kindness. We truly appreciate it!!

Réponse de The Perfume Shop - Derby 345
Delivery was very quick and loved the items its just packaging wasn't enough sealed and left me worried about the items inside

Réponse de The Perfume Shop - Derby 345
I visited The Perfume Shop in Derby and Holly really helped me select a great perfume for my mum!

Réponse de The Perfume Shop - Derby 345
Holly was super welcoming and helpful
Really good visit

Réponse de The Perfume Shop - Derby 345
Went into the store and straight away, attendants were very helpful, knowledgeable about the products and more than willing to help find you the perfect cologne. The lady helping me was new to the role and was absolutely lovely. She helped me find just what I wanted with a great deal!

Réponse de The Perfume Shop - Derby 345
I have received great reviews from Friends and family about this store and decided to see for myself. Once entered I was greeted with a welcoming smile and total dedication and help throughout my stay . I left with items that I seriously needed for that evening and had a great night . Thank you girls for your 100% commitment.

Réponse de The Perfume Shop - Derby 345
I had such an amazing experience at this store. The staff here go above and beyond to help customers. They are so polite, friendly and welcoming, and acknowledge you as soon as you walk in. They know their products and this is demonstrated through their comprehensive knowledge of fragrances and their recommendations.
The staff are more than helpful and ensure that each customer receives the best service they can provide.
I have recommended this particular store to all my friends and family.
Thank you for making my experience a memorable one, I won’t shop anywhere else but here, for my fragrances from now on 😊

Réponse de The Perfume Shop - Derby 345
Absolutely lovely service from Carla, listened to what I wanted and gave me lot of choices to choose from. Very friendly and all around great customer service.

Réponse de The Perfume Shop - Derby 345
Diane was a great help in helping me select some perfume her knowledge of the perfumes is fantastic. Thank you Diane

Réponse de The Perfume Shop - Derby 345
Carla was lovely great showed me everything nothing was too much to ask!

Réponse de The Perfume Shop - Derby 345
Staff extremely helpful and patient. Very knowledgeable and helped me pick the perfume I liked.

Réponse de The Perfume Shop - Derby 345
Had a great experienc, the staff are very helpful and friendly. I Struggled to get a perfume for my daughter, but they guided me and gave great advice and my daughter was very pleased. Would definitely recommend this store.

Réponse de The Perfume Shop - Derby 345
Lovely service from holly! Great help and made it very easy.

Réponse de The Perfume Shop - Derby 345
Walked into the Derbion perfume shop on the top floor and was greeted by Holly Carla — what amazing customer service! I originally came in just to ask for a sample of Stronger With You, but Holly was so lovely and took the time to show me different fragrances that were similar, since I was also shopping for a new men’s perfume. She was warm, friendly, and made the whole experience feel really personal. I’ll definitely be coming back to this store and recommending it every time!

Réponse de The Perfume Shop - Derby 345
Amazing service from Derby level 2 store today helped me find the perfect gift for my daughter great staff!

Réponse de The Perfume Shop - Derby 345
Diane and Carla were absolutely amazing,the service provided was great. They are such a sweet soul, warm and welcoming.

Réponse de The Perfume Shop - Derby 345
Diane was an exceptional sales person. Very helpful and gave us the time we needed even though we weren’t quite sure of what we wanted.

Réponse de The Perfume Shop - Derby 345
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