Excellent service! Went in seeking a particular fresh scent and within minutes, Robert had found the right men's perfume for me with additional alternatives! Thank you, Robert, will be back again! (Th... Voir plus
Établissement
Changer d'établissementUnit 2/29A, Sandyford Rd, Dundrum Town Centre, D16 K7H6 DUNDRUM, IE
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Lisez les avis des autres
We were handled by Eva who was so warm, friendly and helpful. She was so patient while we decided which perfume to select. Her expertise in helping us decide was out of words. We had such a wonderful... Voir plus
L'entreprise a répondu
Eva was incredible, did not rush me even though it was mother's day, I tried three different scents went off and did my shopping so I could smell and decide which one to purchase. When I came back she... Voir plus
L'entreprise a répondu
Once again, exceptional customer service by Eva and her team. Knowledgable, informative and went out of her way to assist me with items that were all the way in the stock room. She also introduce... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Unit 2/29A, Sandyford Rd, Dundrum Town Centre, D16 K7H6, DUNDRUM, Irlande
4,6
Excellent
50 avis
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Excellent service
Excellent service! Went in seeking a particular fresh scent and within minutes, Robert had found the right men's perfume for me with additional alternatives! Thank you, Robert, will be back again! (The fragrance is Eau Fraiche Extreme by Versace)
27 juin 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
We were handled by Eva who was so warm
We were handled by Eva who was so warm, friendly and helpful. She was so patient while we decided which perfume to select. Her expertise in helping us decide was out of words. We had such a wonderful experience with her service. She was so kind tht she let us have a spray of our favorite perfume with the sample bottles. Cheers to Eva! We will definitely come back to her for more
30 mai 2026
Avis spontané
Réponse de The Perfume Shop - Dundrum 294
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Dreadful customer service
I purchased Burberry Goddess in Liffey Valley today for €110 with a 20% discount applied, bringing the total to €88. I also redeemed €15 in reward points during the purchase.
When I got home, I noticed an additional €3 charge on the receipt for a second item. As I happened to be in Dundrum later, I called into the branch to ask if someone could explain the charge.
I was informed that the €3 charge was connected to using all of my reward points. I explained that, had this been mentioned at the time of purchase, I would simply have used €10 in points and kept the remaining €5 balance. The response I received was “it’s only €3,” which I felt dismissed my concern. I replied that the store still had the €3, and clarified that I meant the business, not the staff member personally. I was then told to “go back to Liffey Valley then.”
I want to stress that I was not rude or confrontational. I was simply asking for clarification about a charge on my receipt, which I feel was a reasonable question. Unfortunately, I left feeling disappointed by the way the situation was handled and with a very poor impression of the customer service experience.
22 mai 2026
Avis spontané
Réponse de The Perfume Shop - Dundrum 294
Hello Carole,
We are sincerely sorry to hear about your experience and completely understand your disappointment regarding both the unexpected charge and the way your concerns were handled in store. We completely understand why you wished to seek clarification regarding the additional charge on your receipt, and I am very sorry that the interaction left you feeling dismissed and unsupported.
Please accept our sincere apologies for the frustration caused. As there is unfortunately no email address associated with this review, I am unable to personally access or review your VIP Rewards account further at this stage.
If you could please reach out to our Customer Service department via our website with your account details, we would be more than happy to look into this further for you and arrange some additional reward points to your card as a gesture of goodwill.
We truly appreciate you bringing this to our attention and apologise again that your experience did not reflect the level of service we aim to provide.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Very good service from Annabelle she is…
Very good service from Annabelle she is very kind and has great taste in fragrances
2 avril 2026
Avis spontané
Réponse de The Perfume Shop - Dundrum 294
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Emma 5 star experience
I was served by Emma and she went above and beyond for me. Excellent customer service. Ordered up the aftershave I was after and even managed to get free home delivery for me. Very pleasant to deal with. I will be recommending you to my friends and family. Tom
23 mars 2026
Réponse de The Perfume Shop - Dundrum 294
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Dundrum 294
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Eva was incredible
Eva was incredible, did not rush me even though it was mother's day, I tried three different scents went off and did my shopping so I could smell and decide which one to purchase. When I came back she was busy dealing with a customer but got my perfume ready at the same time, a great multi tasker. I have never bought anything in the perfume shop before but after my experience today I will be back. It's great to deal with such a pleasant professional assistant.
15 mars 2026
Avis spontané
Réponse de The Perfume Shop - Dundrum 294
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nice shop
Nice shop. Robert was very helpful and kind. Thanks for good gift choice 😊
1 mars 2026
Avis spontané
Réponse de The Perfume Shop - Dundrum 294
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service
“I was served by Annabell and she was absolutely amazing. She was friendly, knowledgeable, and really took the time to help me choose the perfect product. Her customer service was outstanding and made the whole experience enjoyable. I’ll definitely be back!”
26 février 2026
Avis spontané
Réponse de The Perfume Shop - Dundrum 294
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Exceptional service from Eva
Once again, exceptional customer service by Eva and her team.
Knowledgable, informative and went out of her way to assist me with items that were all the way in the stock room.
She also introduced me to the Travalo which I carry to work.
Kudos and I hope this review reaches the right audience!
26 janvier 2026
Avis spontané
Réponse de The Perfume Shop - Dundrum 294
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Went to the dundrum branch today and…
Went to the dundrum branch today and Emma gave me fantastic advice on a birthday gift for my son! Excellent service
1 février 2026
Avis spontané
Réponse de The Perfume Shop - Dundrum 294
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ordered an aftershave which was sold…
Ordered an aftershave which was sold out in big stores on a Sunday and received it by Tuesday.. fantastic service and discounted price
19 janvier 2026
Réponse de The Perfume Shop - Dundrum 294
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I’ve just had a wonderful experience…
I’ve just had a wonderful experience buying gifts for my loved ones. Eva and Emma were incredibly knowledgeable about all kinds of perfumes and were key in helping me make the right choice. Excellent service!!!
17 janvier 2026
Avis spontané
Réponse de The Perfume Shop - Dundrum 294
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Chanel
The product I was looking for was not in the shop however the lady said it was no problem to order it in and free delivery with a 15% discount amazing service thank you
11 janvier 2026
Réponse de The Perfume Shop - Dundrum 294
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My perfume is delicious thankyou and…
My perfume is delicious thankyou and very quick delivery 🥰
12 janvier 2026
Réponse de The Perfume Shop - Dundrum 294
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very helpful
The staff in this store were really helpful and found the item I wanted in another store for me and have it delivered asap
23 décembre 2025
Réponse de The Perfume Shop - Dundrum 294
Hi,
Thanks for your feedback. It's great to hear of your 5* experience, have a lovely New Year.
The Perfume Shop
Attentive and kind
Despite the Christmas rush, the staff at Dundrum were absolutely fantastic. From phones ringing to massive queues going right out the door, I still felt so seen and listened to.
I was met with kindness and just upmost attentiveness. I was looking for a perfume for my son and I didn’t have a clue, but the girls helped me out big time. He will be so happy.
To just focus on each customer and give patience and kindness is nothing short of professional. It was my first time shopping at this perfume shop and I will definitely be back.
Hats off to ye.
20 décembre 2025
Avis spontané
Réponse de The Perfume Shop - Dundrum 294
Hi,
Thanks for your lovely feedback & for choosing us to shop with us.
The Perfume Shop
The woman that helped me was very nice…
The woman that helped me was very nice and helpful much appreciated
2 décembre 2025
Réponse de The Perfume Shop - Dundrum 294
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
You can always get great customer service here,
The staff member i dealt with was so lovely and helpful, she placed my order for delivery, she did all the details for me which was brilliant, I went to the Dundrum branch, I always go there and the staff are always polite and friendly 💜
5 décembre 2025
Réponse de The Perfume Shop - Dundrum 294
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Great value and service
Great value and service. Very pleasant staff thank you
6 décembre 2025
Avis spontané
Réponse de The Perfume Shop - Dundrum 294
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
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