I am gobsmacked at the tremendous efforts of staff to ensuring that customers come first in this store. If you are looking for excellent customer service that leaves no stones unturned, pls visit... Voir plus
L'entreprise a répondu
101A The Lakeside Centre, West Thurrock Way, Gray�s, RM20 2ZG ESSEX, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
I am gobsmacked at the tremendous efforts of staff to ensuring that customers come first in this store. If you are looking for excellent customer service that leaves no stones unturned, pls visit... Voir plus
L'entreprise a répondu
Five stars! Absolutely amazing experience at The Perfume Shop in Lakeside. Greeted with amazing customer service. So many great offers to choose from. Staff were friendly and very helpful. Will defini... Voir plus
L'entreprise a répondu
The customer service was great, quick and simple. The atmosphere was very welcoming. They signed me up to their loyalty programme and let me know the benefits of being a member, I’ll be looking out fo... Voir plus
L'entreprise a répondu
Came back to this specific branch again due to excellent service by Sara previously. Luckily she was in again and helped me choose the perfect gift. She listened to the requirements and gave the perfe... Voir plus
L'entreprise a répondu
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
101A The Lakeside Centre, West Thurrock Way, Gray�s, RM20 2ZG, ESSEX, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Iman was very helpful and knowledgeable. She was patient and showed us lots of options

Réponse de The Perfume Shop - Lakeside 369
I visited the lakeside store today and Karen and sarah were extremely helpful, i can't recommend them enough

Réponse de The Perfume Shop - Lakeside 369
Jane was really amazing and made my purchase seem less and Cindy was also very helpful with the advice on what to get.
Had an amazing experience at the lakeside store.

Réponse de The Perfume Shop - Lakeside 369
Very satisfied with Sarah’s customer service today. I will surely come back.

Réponse de The Perfume Shop - Lakeside 369
i went into the perfume shop lakeside and was served by sarah, she was amazing throughout! gave me brilliant advice on what to purchase for my boyfriends birthday. Thank you!

Réponse de The Perfume Shop - Lakeside 369
Sarah and Ervina were helpful, professional and friendly and knowledgeable has given great service and thank you for that
NB

Réponse de The Perfume Shop - Lakeside 369
Karen the amazing sales assistant was so friendly and helpful, amazing customer service 🌟

Réponse de The Perfume Shop - Lakeside 369
Popped into perfume shop lakeside lower and Karen served us and she was wonderful, she has a beautiful smile as she served us all through.
From O J

Réponse de The Perfume Shop - Lakeside 369
Karen was Absolutely Fantastic at lakeside lower. Wonderful Experience as well

Réponse de The Perfume Shop - Lakeside 369
I was spoken to in a very polite and friendly way. One of your staffs, Sarah is a Good Samaritan. She picked up my purse that I dropped at Tescos and she brought it to me. I highly recommend her as a very good staff.
VISITED LAKESIDE STORE ON MONDAY 7TH JULY with my sister and what a lovely selection of perfumes available to view and test.Kelly served us and once again she was so customer focused and made it easy to select the right fragrance for me. Decided on chance it was well worth the visit to Lakeside store will certainly visit again to see Kelly!

Réponse de The Perfume Shop - Lakeside 369
I had an amazing experience with Karen at your Lakeside location. She was incredibly helpful and went out of her way to provide exceptional service. Her friendly and professional attitude truly stood out, and it made my shopping experience so enjoyable. Thanks to Karen, I definitely want to come back and shop more at your store. Great service like this really makes a difference!

Réponse de The Perfume Shop - Lakeside 369
Had a really great experience at your store ( ground floor) buying some products as gifts. It was a pleasure been served by young lady named Sara. She was amazing, very friendly with lovely personality and very professional, having great knowledge and skills. Must say she is a real benefit for the company. We will definitely return to that store.
Kind regards

Réponse de The Perfume Shop - Lakeside 369
Honestly great customer service from Nisha.
I went in looking for a birthday gift for my Girlfriend and she was brilliant.

Réponse de The Perfume Shop - Lakeside 369
Jayne and her colleagues have been brilliant. Excellent service and extremely helpful. Thank you. We will be visiting again :)

Réponse de The Perfume Shop - Lakeside 369
The perfume shop on the lower ground in Lakeside have genuinely the best staff. Karen made the experience worthwhile and was so friendly and patient. Didn’t even consider going elsewhere or comparing prices with other perfume shops. She was great! 10/10 experience.

Réponse de The Perfume Shop - Lakeside 369
Brilliant service , so friendly.
I came into the store a few weeks ago looking for a special gift for my groom. Been elsewhere looking beforehand without any success , the service I got here was fabulous and the ladies helped me relax and find the exact aftershave I wanted.
Located on the ground floor of lakeside - definitely worth a visit and I will return for sure.

Réponse de The Perfume Shop - Lakeside 369
Jane and Imane have been so helpful today! I went looking for a fragrance for one of my friends and they have honestly made my search so easy. This is one of the best branches I’ve been to !

Réponse de The Perfume Shop - Lakeside 369
Staff at Lakeside Lower (ground floor) served me superbly on Friday 16th of May & today the 19th of May 2025 with so much patience, care & I got few samples. Jane (Manager) & Iman are so lovely. Thank you for always 💛

Réponse de The Perfume Shop - Lakeside 369
Very very great service from Nisha make everything easier. Definitely we are coming back again for bulk Shopping many thanks to Nisha keep up the good work .

Réponse de The Perfume Shop - Lakeside 369
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.