The Perfume Shop - Newport 290 Avis 

42
TrustScore 4.5 sur 5

4,6

Unit 11D, Newport Retail park, NP19 4QQ NEWPORT, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Store staff were pleasant, approachable and very helpful navigating a clueless guy in gift shopping. Particularly, Ella saved me when I was clearly out of my depth. Excellent service

L'entreprise a répondu

Noté 5 sur 5 étoiles

What an amazing experience, went in feeling a bit confused as I didn’t know what I want but the staff were extremely helpful and helped me to find the perfect perfume for me, also made me aware of the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Michelle, the store manager was super friendly, helpful and full of knowledge. Her friendly approach and patience meant that I could smell lots of different fragrances as well as ask questions. Her cu... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This evening Friday 16th January 2026 I visited The Perfume Shop in Newport Spytty Retail Park. I was served by a lady called Lisa who in my opinion is a great asset to company. She was ex... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Parfumerie
  2. Fournisseur de produits de beauté
  3. Fournisseur de cosmétiques et de parfums
  4. Magasin de cosmétiques
  5. Fournisseur d'arômes et de parfums
  6. Magasin de produits capillaires

Écrit par l'entreprise

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Coordonnées de contact

  • Unit 11D, Newport Retail park, NP19 4QQ, NEWPORT, Royaume-Uni

4,6

Excellent

TrustScore 4.5 sur 5

42 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,6

Tous les avis

(42)

36 261 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Called the store before hand and…

Called the store before hand and Michelle the manager was lovely. All the staff are brilliant, took their time giving me testers and making sure I left with exactly what I wanted. 100% will be returning

15 août 2025
Avis spontané
Logo de The Perfume Shop - Newport 290

Réponse de The Perfume Shop - Newport 290

Hi,

Thanks for your review. It's great to hear you are pleased with our services and thanks so much for shopping with us.

The Perfume Shop

Noté 5 sur 5 étoiles

The delivery was arranged and went…

The delivery was arranged and went perfectly well 👌

8 août 2025
Logo de The Perfume Shop - Newport 290

Réponse de The Perfume Shop - Newport 290

Hi,

Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.

The Perfume Shop

Noté 5 sur 5 étoiles

Excellent service

Excellent service. Wrapped and made personal

3 août 2025
Avis spontané
Logo de The Perfume Shop - Newport 290

Réponse de The Perfume Shop - Newport 290

Hi,

Thank you. We appreciate you!

Kind regards,
Sharain

Noté 5 sur 5 étoiles

Ist class

Staff were very helpful, the item I wanted was not in stock but the assistant placed the order and it was delivered to my home the next day.

23 juillet 2025
Logo de The Perfume Shop - Newport 290

Réponse de The Perfume Shop - Newport 290

Hi,

I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.

The Perfume Shop Team.

Noté 5 sur 5 étoiles

Great shopping experience

I had a wonderful shopping experience at the Newport store. Renata was very welcoming and friendly! I couldn’t be happier with my purchase and will certainly come back soon.

27 juillet 2025
Avis spontané
Logo de The Perfume Shop - Newport 290

Réponse de The Perfume Shop - Newport 290

Hi,

I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.

The Perfume Shop Team.

Noté 5 sur 5 étoiles

Michelle @ Newport, Spytty Retail Park

I visited the Newport Spytty Retail Park shop today and was served by Michelle who I believe was the General Manager. She dedicated so much time and effort to my 9 year old son who has ADHD as he was looking to purchase his first ‘proper’ aftershave and was very particular about what he was looking for. He asked Michelle so many difficult questions which she did fantastically at answering and he was so satisfied leaving the shop with his chosen aftershave as well as some samples which he has decided he would like for Christmas. I cannot tell you how grateful I am that she had so much patience towards him and was so kind in nature. Not only did she make sure my son was satisfied, she also included my daughter and allowed her to feel involved in the process too. Her colleague working with her too was also fantastic. I am so grateful for people like this in the world and I believe she is an absolute credit to your organisation. Thank you so much Michelle, from myself, Harri and Ayla!

25 juillet 2025
Avis spontané
Logo de The Perfume Shop - Newport 290

Réponse de The Perfume Shop - Newport 290

Hi,

Thanks for your review! Thank you for your sharing your positive experience.

Kind regards,
The Perfume Shop Team

Noté 5 sur 5 étoiles

thank you!

the staff at your Leeway Retail Park store, are amazing. they always help with my enquiries and are always happy to help.

25 juin 2025
Logo de The Perfume Shop - Newport 290

Réponse de The Perfume Shop - Newport 290

Hi,

Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!

Kind regards,
Sharain
The Perfume Shop Team

Noté 5 sur 5 étoiles

The friendliness and knowledge of the …

The friendliness and knowledge of the staff.
I went in for one perfume and came out with two, there were so many to choose from. The staff gave me lots of options and were very kind. Service with a smile. 😀

26 juin 2025
Avis spontané
Logo de The Perfume Shop - Newport 290

Réponse de The Perfume Shop - Newport 290

Thank you so much for your review!

The Perfume Shop.

Noté 5 sur 5 étoiles

Excellent Customer Service

We visited the Perfume Shop in Spytty Retail Park in Newport South Wales. Lisa was extremely helpful and friendly and explained clearly about the offers that were available on the products we liked saving us over £100.00. Thank You.

7 juin 2025
Avis spontané
Logo de The Perfume Shop - Newport 290

Réponse de The Perfume Shop - Newport 290

Hi,

It's lovely to hear of your recent experience and thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Noté 5 sur 5 étoiles

We were assisted by Michelle today who…

We were assisted by Michelle today who was extremely helpful. We even received a free candle to match the perfume.

12 mai 2025
Avis spontané
Logo de The Perfume Shop - Newport 290

Réponse de The Perfume Shop - Newport 290

Thank you for your positive review!

The Perfume Shop.

Noté 5 sur 5 étoiles

Amazing Service from Michelle

Had a great experience today while looking to purchase a new everyday fragrance. Was helped by Michelle the store manager who was very knowledgeable and patient with me as I can be a very indecisive shopper. 100% would recommend visiting if you are needing help picking your new favourite fragrance!

26 avril 2025
Avis spontané
Logo de The Perfume Shop - Newport 290

Réponse de The Perfume Shop - Newport 290

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Noté 5 sur 5 étoiles

Michelle

Michelle, the store manager was super friendly, helpful and full of knowledge. Her friendly approach and patience meant that I could smell lots of different fragrances as well as ask questions. Her customer service was excellent and her help was massively appreciated. Great service 10/10. Super happy customer ☺️

11 avril 2025
Avis spontané
Logo de The Perfume Shop - Newport 290

Réponse de The Perfume Shop - Newport 290

Hi,

Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.

Kind regards,
Sharain
The Perfume Shop Team

Noté 4 sur 5 étoiles

The member of staff who served myself…

The member of staff who served myself in store,was helpful and polite..offering me the beat deal on the perfume I purchased.

6 avril 2025
Logo de The Perfume Shop - Newport 290

Réponse de The Perfume Shop - Newport 290

Hello,

Thank you for your great review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Warm regards,
Jasmyn

Noté 5 sur 5 étoiles

exceptional service

i was served by Lucy who could not have been more helpful. She helped me choose a suitable aftershave and ordered it for delivery to my home. I ordered at 5.00pm on Friday and it was delivered at 10.30am Saturday. unbelievable and exceptional service.

14 mars 2025
Avis spontané
Logo de The Perfume Shop - Newport 290

Réponse de The Perfume Shop - Newport 290

Hello,

We're so glad to hear about your positive experience with Lucy. It's wonderful to know that she went above and beyond to help you find the perfect aftershave. We're proud of our team's commitment to providing exceptional customer service. We're also thrilled that your order arrived so quickly.

Many thanks,
Jasmyn

Noté 5 sur 5 étoiles

Amazing Amazing Amazing!

I had the absolute pleasure of visiting the Perfume shop Newport/South Wales.
What an incredible experience,everytime I have to visit is normally in a panic,however luckily for me Lisa has always been my guide to get things right,today I also had the pleasure of been dealt with by Caitlyn who was simply stunning with her service delivery.
She helped me to choose the best perfume,this store is simply stunning to the point I would certainly offer them a post at my company.
They represent so well and are totally knowledge led regarding the products they provide.
Huge thank you as I gained ten more points for giving my wife a bottle of Valentino which I didn’t even smell,
Thank you,thank you,thank you

Trevor Johnson(Risca(South Wales)

10 mars 2025
Avis spontané
Logo de The Perfume Shop - Newport 290

Réponse de The Perfume Shop - Newport 290

Hello,

We are so happy to hear about your positive experience at our Newport shop! It sounds like you had a wonderful time and we are thrilled that Lisa and Caitlyn were able to help you find the perfect perfume for your wife. We are always striving to provide our customers with the best possible service and it is wonderful to hear that our team members are exceeding expectations. We appreciate your kind words and are grateful for your support.

Many thanks,
Jasmyn

Noté 5 sur 5 étoiles

Me and my partner went into the Newport…

Me and my partner went into the Newport spytty shop and we had the best costumer service by the lovely woman named Lisa, she was very helpful from the moment we walked in we wasn’t sure what we wanted to get but she guided us through a range of different products to find the right one. I’m very happy with my purchase Will be going back very soon:)

20 février 2025
Avis spontané
Logo de The Perfume Shop - Newport 290

Réponse de The Perfume Shop - Newport 290

Hey,

Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!

Kind regards,
Sharain, The Perfume Shop Team

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