The Perfume Shop - Oxford Westgate 372 Avis 

63
TrustScore 5 sur 5

4,8

Oxford Westgate, Unit 51, Westgate Shopping Centre, OX1 1PE OXFORD, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

I visited the perfume shop two days ago & today as well, to buy perfumes for my sister & my boyfriend’s mum. I experienced great customer service by Jamie he was extremely nice & helpful, he knew exac... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Had a 5* experience from Pele at the Oxford Westgate store. He was very knowledgeable, helpful, and just an all around nice person. He offered extensive product knowledge, thoroughly explained the mem... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Being of senior age buying perfume for my wife given the brand names ?The young female assistant recognised my bemusement and assisted me with an abundance of choices, and guided me to the best value... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

I thought I will receive sample of perfume but I didn’t get anything, the last spice bomb I bought was because the sample was being sent to me. So I appreciate samples alot, it makes me know more frag... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Parfumerie
  2. Fournisseur de produits de beauté
  3. Fournisseur de cosmétiques et de parfums
  4. Magasin de cosmétiques
  5. Fournisseur d'arômes et de parfums
  6. Magasin de produits capillaires

Écrit par l'entreprise

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Coordonnées de contact

  • Oxford Westgate, Unit 51, Westgate Shopping Centre, OX1 1PE, OXFORD, Royaume-Uni

4,8

Excellent

TrustScore 5 sur 5

63 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,8

Tous les avis

(63)

34 163 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I was served by Ishaq ,l received an…

I was served by Ishaq ,l received an Exceptional customer service from him.
He was friendly and very professional.
Thank you .

23 décembre 2025
Avis spontané
Logo de The Perfume Shop - Oxford Westgate 372

Réponse de The Perfume Shop - Oxford Westgate 372

Hi,

Thanks for your feedback. It's great to know of your 5* experience.

The Perfume Shop.

Noté 5 sur 5 étoiles

Staff commendation

Nafeesa is very welcoming and kind , she has excellent customer relations skills.would most definitely recommend!

12 décembre 2025
Avis spontané
Logo de The Perfume Shop - Oxford Westgate 372

Réponse de The Perfume Shop - Oxford Westgate 372

Hi,

Thanks for your 5* feedback!

The Perfume Shop

Noté 5 sur 5 étoiles

Great service

Staff were very attentive even though it was busy amongst all that they all had a beautiful smile which was very comforting.

23 novembre 2025
Avis spontané
Logo de The Perfume Shop - Oxford Westgate 372

Réponse de The Perfume Shop - Oxford Westgate 372

Hi,

Thanks for your review.
It's great to hear your feedback. We appreciate you!

The Perfume Shop.

Noté 5 sur 5 étoiles

Very friendly staff

Very friendly staff. Guided me and recommended me the best product. Great experience will shop their again

6 novembre 2025
Avis spontané
Logo de The Perfume Shop - Oxford Westgate 372

Réponse de The Perfume Shop - Oxford Westgate 372

Hi,

Thanks for your feedback. It's great to hear of your experience. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Noté 5 sur 5 étoiles

It came very quick wasn't expecting it…

It came very quick wasn't expecting it to come as fast as it did

24 octobre 2025
Logo de The Perfume Shop - Oxford Westgate 372

Réponse de The Perfume Shop - Oxford Westgate 372

Hi,

Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Noté 5 sur 5 étoiles

Great experience

Had a really great experience in store today. Jamie was super helpful and spent a lot of time with us, helping to choose different fragrances for Xmas presents. Best customer service I've received for a long time!

30 septembre 2025
Avis spontané
Logo de The Perfume Shop - Oxford Westgate 372

Réponse de The Perfume Shop - Oxford Westgate 372

Hi,

Thank you so much for your feedback. We appreciate you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Noté 5 sur 5 étoiles

Top notch

Brilliant as always . Fast and reliable. I will always come back to them .

25 septembre 2025
Logo de The Perfume Shop - Oxford Westgate 372

Réponse de The Perfume Shop - Oxford Westgate 372

Hi,

Thanks for your review! it's great to hear of your 5* experience, thank you.

The Perfume Shop

Noté 5 sur 5 étoiles

Bull in a china shop

Being of senior age buying perfume for my wife given the brand names ?The young female assistant recognised my bemusement and assisted me with an abundance of choices, and guided me to the best value for money and type of fragrance and size. Thank you

16 septembre 2025
Logo de The Perfume Shop - Oxford Westgate 372

Réponse de The Perfume Shop - Oxford Westgate 372

Hi,

I am so pleased to hear of your 5* experience. Thanks so much for choosing us to shop with.

The Perfume Shop.

Noté 5 sur 5 étoiles

Jamie is such a lovely person

Jamie is such a lovely person! He spent his valuable time in explaining me everything quite well. I wish all the salespeople could be like him!

10 septembre 2025
Avis spontané
Logo de The Perfume Shop - Oxford Westgate 372

Réponse de The Perfume Shop - Oxford Westgate 372

Hi,

Thanks for your positive review! We appreciate you and hope you have a lovely day.

The Perfume Shop

Noté 3 sur 5 étoiles

I thought I will receive sample of…

I thought I will receive sample of perfume but I didn’t get anything, the last spice bomb I bought was because the sample was being sent to me. So I appreciate samples alot, it makes me know more fragrances am suppose to buy.

22 août 2025
Logo de The Perfume Shop - Oxford Westgate 372

Réponse de The Perfume Shop - Oxford Westgate 372

Hello,

Thank you for taking the time to share your thoughts. We truly appreciate your feedback, we’re always striving to improve and would love to learn more about your experience. If you have any feedback to share, please don’t hesitate to reach out via our website. We hope to have the opportunity to exceed your expectations next time!

Kind Regards,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

Jamie was extremely helpful!

I visited the perfume shop two days ago & today as well, to buy perfumes for my sister & my boyfriend’s mum. I experienced great customer service by Jamie he was extremely nice & helpful, he knew exactly what I was looking for. 10/10 would recommend stopping by & speaking with Jamie, he’s super knowledgeable on the different scents. Thank you sooo much!

25 août 2025
Avis spontané
Logo de The Perfume Shop - Oxford Westgate 372

Réponse de The Perfume Shop - Oxford Westgate 372

Hello,

We appreciate you taking the time to share your experience. We're happy to hear that you received great customer service and found our team member helpful and knowledgeable. Thank you so much for shopping with us!

Kind regards,
Jasmyn
The Perfume Shop

Noté 2 sur 5 étoiles

Early Closure and lack of communication from staff

The staff were friendly and helpful when I bought the product. But when I had to return this product due to getting the wrong item, the shop was locked despite me getting there over 10 minutes before closing on Sunday 20th July. I knocked on the door to motion for the girl at the till to come, and she respondedy with a careless shrug of the shoulders and ignored me. I took my business elsewhere and went To the Fragrance shop.

20 juillet 2025
Avis spontané
Logo de The Perfume Shop - Oxford Westgate 372

Réponse de The Perfume Shop - Oxford Westgate 372

Hi,

We appreciate you bringing this to our attention. We're sorry your return experience didn't match the helpful service you initially received. If you need any further assistance, please do not hesitate to pop in touch.

The Perfume Shop

Noté 5 sur 5 étoiles

Finding My Scent with Jamie and Donica

I went today trying to find a sweet scent for myself and the two employees Jaime and Donica really helped me and gave me a range of scents that I really liked. They were very friendly, passionate about their work and make the whole experience great. I wanted to buy the whole store from what they showed me! Would recommend them! I hope they get the recognition that they deserve.

25 juillet 2025
Avis spontané
Logo de The Perfume Shop - Oxford Westgate 372

Réponse de The Perfume Shop - Oxford Westgate 372

Hi,

Thanks for your review! Thank you for your sharing your positive experience.

Kind regards,
The Perfume Shop Team

Noté 5 sur 5 étoiles

Jamie was such a lovely member of…

Jamie was such a lovely member of staff, really friendly and knowledgeable about all of their products and helped us find what we were after straight away☺️

10 juillet 2025
Avis spontané
Logo de The Perfume Shop - Oxford Westgate 372

Réponse de The Perfume Shop - Oxford Westgate 372

Hi,

I am so pleased to hear you are happy with your recent experience. Thank you!

The Perfume Shop

Noté 5 sur 5 étoiles

Hospitable people

The person who attended to me was very pleasant.

4 juillet 2025
Logo de The Perfume Shop - Oxford Westgate 372

Réponse de The Perfume Shop - Oxford Westgate 372

Hi,

I am so pleased to hear you are happy with your recent experience. Thank you!

The Perfume Shop

Noté 5 sur 5 étoiles

Jamie in Oxford was super helpful

Jamie in Oxford was super helpful. So assertive straight away, and using personal experiences and advice, helped lead me to one of the best suited fragrances for myself! He’s a star!

18 juin 2025
Avis spontané
Logo de The Perfume Shop - Oxford Westgate 372

Réponse de The Perfume Shop - Oxford Westgate 372

Hi,

It's lovely to hear of your recent experience and thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Noté 5 sur 5 étoiles

Great service!

Jamie was friendly, helpful and patient as I tried a number of new perfumes to find one I liked. He greeted me as soon as I entered the shop and made me feel at ease. He asked me questions so that he could direct me to perfumes I liked, and helped me find the perfect choice for me.
Jamie did a great job! Thank you.

27 mai 2025
Avis spontané
Logo de The Perfume Shop - Oxford Westgate 372

Réponse de The Perfume Shop - Oxford Westgate 372

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Noté 5 sur 5 étoiles

i visit Westgate Oxford and i been…

i visit Westgate Oxford and i been served by Amalia, she"s been so nice and profesional

7 mai 2025
Avis spontané
Logo de The Perfume Shop - Oxford Westgate 372

Réponse de The Perfume Shop - Oxford Westgate 372

Hi,

Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Kind regards,
Sharain
The Perfume Shop Team

Noté 5 sur 5 étoiles

Jake is an absolute asset the team

Jake is an absolute asset the team. His service went the extra mile with his kindness, attentiveness and patience. The best service I’ve had in years. Thank you for all your help.

14 avril 2025
Avis spontané
Logo de The Perfume Shop - Oxford Westgate 372

Réponse de The Perfume Shop - Oxford Westgate 372

Hello,

We are so happy to hear about your positive experience. We appreciate you taking the time to share your feedback. We are thrilled that you found Jake to be helpful, kind, and patient. We strive to provide excellent service and are delighted to hear that our team member exceeded your expectations.

Many thanks,
Jasmyn

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