Robyn served us today in the Poole store. Her knowledge , patience & customer service was 5* . We were only going in to smell some fragrances , because of her help & advice we came out with two fragr... Voir plus
Établissement
Changer d'établissementUnit A, 211 High Street, Dolphin Shopping Centre, BH15 1BY POOLE, GB
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I had a really nice experience at the perfume shop. The staff were very friendly and offered me testers to try different fragrances without any pressure. I was able to take my time, find a scent I t... Voir plus
L'entreprise a répondu
Poole Dorset store: Freya is an asset to your team! My husband offered to buy me a new perfume for our anniversary and we’d been to two previous shops in the centre, to no avail. Freya was so kn... Voir plus
L'entreprise a répondu
We had a lovely lady called Lauren help us today find fragrances for our wedding day, a familys birthday and just in general. She was amazing help!
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Unit A, 211 High Street, Dolphin Shopping Centre, BH15 1BY, POOLE, Royaume-Uni
4,6
Excellent
18 avis
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Robyn served us today in the Poole…
Robyn served us today in the Poole store. Her knowledge , patience & customer service was 5* . We were only going in to smell some fragrances , because of her help & advice we came out with two fragrances the small refillable vials & membership. Thank you so much *****
27 juin 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Perfumes
We had a lovely lady called Lauren help us today find fragrances for our wedding day, a familys birthday and just in general.
She was amazing help!
13 mai 2026
Avis spontané
Réponse de The Perfume Shop - Poole 92
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a really nice experience at the…
I had a really nice experience at the perfume shop. The staff were very friendly and offered me testers to try different fragrances without any pressure. I was able to take my time, find a scent I truly liked, and then confidently make my purchase. Great customer service and a welcoming atmosphere. Highly recommended
16 mars 2026
Réponse de The Perfume Shop - Poole 92
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Poole 92
Hi,
Thanks for your review. Have a lovely New Year!
The Perfume Shop.
Laura 🙌🙌
Laura was amazing, she’s so lovely and welcoming and got us exactly what we wanted and gave us some great advice!
18 octobre 2025
Avis spontané
Réponse de The Perfume Shop - Poole 92
Hi,
I am so pleased to hear of your 5* experience. Thank you!
Kind regards,
Sharain - The Perfume Shop
Very patient and helpful with making a choice
Lauren was very helpful with making a choice and trying different sprays
17 octobre 2025
Avis spontané
Réponse de The Perfume Shop - Poole 92
Hi,
I am so pleased to hear of your 5* experience. Thank you!
Kind regards,
Sharain - The Perfume Shop
Lauren was very patient with my ginger…
Lauren was very patient with my ginger friend
4 octobre 2025
Avis spontané
Réponse de The Perfume Shop - Poole 92
Hi,
Thanks for your lovely words, we appreciate you!
Kind regards,
Sharain - The Perfume Shop
Lovely Experience
Lauren was lovely! Thanks for all the help. Lauren and Dawn make a lovely team.
3 octobre 2025
Avis spontané
Réponse de The Perfume Shop - Poole 92
Hi,
Thanks for your feedback! It's great to hear you have had a 5* experience.
Have a lovely weekend!
Sharain - The Perfume Shop
The store had the aftershave I wanted…
The store had the aftershave I wanted for my friends birthday present.
I was served by a lovely young lady called Grace. Grace was very polite, attentive and knowledgeable with the brands. A great team asset, would highly recommend compared to other shops in the area.
22 septembre 2025
Avis spontané
Réponse de The Perfume Shop - Poole 92
Hi,
I am so pleased to hear of your 5* experience. Thanks so much for choosing us to shop with.
The Perfume Shop.
Poole Dorset store - Freya
Poole Dorset store: Freya is an asset to your team!
My husband offered to buy me a new perfume for our anniversary and we’d been to two previous shops in the centre, to no avail.
Freya was so knowledgeable about the scents and the history behind some of the designers / designs. We were impressed by this.
I tried quite a few samples before settling on JP Gautier Paradise Garden. Thank you so much Freya for your patience, helpfulness, attention to detail and excellent customer service, I hope other PS stores follow your lead and I’ll be a returning customer for sure.
3 septembre 2025
Avis spontané
Réponse de The Perfume Shop - Poole 92
Hi,
Thank you so much for your review. We appreciate you!
The Perfume Shop
Réponse de The Perfume Shop - Poole 92
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Réponse de The Perfume Shop - Poole 92
Hi,
Thank your for your 5* review, we appreciate you!
Kind regards,
Sharain
The Perfume Shop
good price and very fast delivery
28 janvier 2025
Got the Aftershave that we wanted
Got the Aftershave that we wanted, good price and delivered on time. What more could you ask for 👍
20 décembre 2024
Amazing Customer Service
The staff are always super friendly and helpful. I won’t go anywhere else for my perfumes.
11 décembre 2024
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