The Perfume Shop - Telford 65 Avis 

77
TrustScore 5 sur 5

4,8

141 New Street, Telford Shopping Centre, TF3 4BP TELFORD, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Andrea was exceptionally helpful today helping me choose my wedding perfume and husband to be aftershave. I was feeling very overwhelmed and she really helped! Thank you!

L'entreprise a répondu

Noté 3 sur 5 étoiles

I was able to buy the perfume I wanted but I found the staff member who serves me to be rather disinterested. I had a look at a gift box that was on special offer but when I put it down she sighed at... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Came into the store to buy a nice EDT on a budget for my husbands birthday. Andrea helped me choose and packaged it up so lovely! She has such a happy vibe and is so chatty & friendly. I promised her... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was really happy when I came into the Telford store Angela helped me choose a aftershave for my boyfriend’s brother she was really friendly and lovely to speak to. I will be visiting again she wrapp... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Parfumerie
  2. Fournisseur de produits de beauté
  3. Fournisseur de cosmétiques et de parfums
  4. Magasin de cosmétiques
  5. Fournisseur d'arômes et de parfums
  6. Magasin de produits capillaires

Écrit par l'entreprise

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Coordonnées de contact

  • 141 New Street, Telford Shopping Centre, TF3 4BP, TELFORD, Royaume-Uni

4,8

Excellent

TrustScore 5 sur 5

77 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,8

Tous les avis

(77)

35 954 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service fantastic service

Great service, Andrea was so helpful providing a free gift with the aftershave and the offer of wrapping with your own printed ribbon where you can have detail on the ribbon for the person receiving the gift. Both ladies in the shop were extremely helpful. Will be back.

12 juin 2025
Avis spontané
Logo de The Perfume Shop - Telford 65

Réponse de The Perfume Shop - Telford 65

Hi,

It's lovely to hear of your recent experience and thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Noté 5 sur 5 étoiles

Very friendly service

The staff in store are very friendly and helpful and the online service was easy and fast service.

21 mai 2025
Logo de The Perfume Shop - Telford 65

Réponse de The Perfume Shop - Telford 65

Hi,

Thanks for your positive review! We appreciate you.

Kind regards,
Sharain
The Perfume Shop Team

Noté 5 sur 5 étoiles

Lovely service in store today

Lovely service in store today. Sarah was very helpful

30 mai 2025
Avis spontané
Logo de The Perfume Shop - Telford 65

Réponse de The Perfume Shop - Telford 65

Hey,

Thanks for your review! We are happy to hear you had a 5* experience.

Kind regards,
Sharain
The Perfume Shop

Noté 5 sur 5 étoiles

Dawn was very helpful

Dawn was very helpful, personable and a pleasure to be served by. Lots of care and appropriate helpful advice and guidance.

26 avril 2025
Avis spontané
Logo de The Perfume Shop - Telford 65

Réponse de The Perfume Shop - Telford 65

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Noté 5 sur 5 étoiles

Dawn was excellent help full and…

Dawn was excellent help full and grateful for her professional help s5 star treatment

19 avril 2025
Avis spontané
Logo de The Perfume Shop - Telford 65

Réponse de The Perfume Shop - Telford 65

Hello,

Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Warm regards,
Jasmyn

Noté 5 sur 5 étoiles

Very helpful ladies thank you all

Very helpful ladies thank you all

27 mars 2025
Logo de The Perfume Shop - Telford 65

Réponse de The Perfume Shop - Telford 65

Hello,

Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.

Kind regards,
Jasmyn

Noté 3 sur 5 étoiles

I was able to buy the perfume I wanted…

I was able to buy the perfume I wanted but I found the staff member who serves me to be rather disinterested. I had a look at a gift box that was on special offer but when I put it down she sighed at me and moved it (I don’t think I put it down in exactly the right place). The whole experience was somewhat underwhelming.

22 février 2025
Logo de The Perfume Shop - Telford 65

Réponse de The Perfume Shop - Telford 65

We appreciate you taking the time to share your experience. We understand that you found the interaction with our staff member to be underwhelming. We strive to provide excellent customer service and will use your feedback to improve our team's interactions with customers. We value your feedback and will use it to ensure that all customers have a positive experience.

Kind regards,
Sharain

Noté 5 sur 5 étoiles

Helpful, honest and polite.

I went to the Telford town centre branch today and was served by Dawn. Dawn was very helpful with answering any questions I had and helped me sign up for a perfume shop card.

24 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing perfumes

Great delivery. Love the membership

2 février 2025
Logo de The Perfume Shop - Telford 65

Réponse de The Perfume Shop - Telford 65

Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.

Best regards,
Sharain

Noté 5 sur 5 étoiles

Passionate and Knowledgeable

I came in on Tuesday and saw a lovely lady called Dawn who was happy to help me what I was looking for. Nothing was too much for her. She was so passionate and knowledgeable. It made my shopping experience more enjoyable. I will definitely return and see dawn again. Thank you again for your time.

28 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Perfume shop - Telford Branch

I had visited The Perfume Shop in Telford Town Center today and was assisted by Dawn. She was absolutely pleasant, warm and friendly and went out of her way to help me and she did it with a smile. Normally, some of the assistants in other retail stores will have an annoyed look on their faces which would immediately make you feel unwelcome, rushed and eventually just leave the store but Dawn was extremely helpful, kind and accommodating and for that I give a full 5 star rating.

28 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Staff member was friendly and helpful…

Staff member was friendly and helpful to locate my requirement.
Item arrived as promised, in a quick time frame.

7 janvier 2025
Logo de The Perfume Shop - Telford 65

Réponse de The Perfume Shop - Telford 65

Hi there,

Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.

Kind regards,
Sharain

Noté 5 sur 5 étoiles

Exceptional Customer Service

My mum and I recently had the pleasure of shopping at The Perfume Shop in Telford, and was blown away with the customer service provided by Dawn. We have previously been served by Dawn when shopping for fragrances, so instantly knew who to look for. Once again, from the moment we walked in, Dawn greeted us with a warm smile which immediately made us feel welcome.

After stating I was looking for something similar to Sauvage, Dawn expertly navigated me through all of the options that were available. Dawn took her time to understand what I truly wanted, and provided recommendations that were spot-on. Dawn went the extra mile in communicating which special offers were available to us.

What truly stood out was Dawn's ability to assist without relentlessly pushing product, instead directing me towards what best suited my needs. It is clear Dawn is passionate about helping customers and prides herself in providing the best experience possible. It is rare to find this level of service in retail, I am incredibly grateful for the level of service we did receive.

Thanks to Dawn, my mum and I left the store with incredible products and will undoubtedly be returning in the future. Thank you Dawn.

20 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

I would like to give dawn a good…

I would like to give dawn a good review. We had a few queries regarding being a member and the rewards options we had. Dawn was so efficient patient and helpful dealing with our queries and gave such a polite service. Full marks all round for the experience

7 décembre 2024
Avis spontané

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