Today I visited your store in Watford and I received a lot of help and a superb customer service from Lina. As soon as I entered your store Lina gave to me a warm welcome. I was looking for a Chanel p... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 51A The Harlequin, WD17 2TQ WATFORD, GB
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Lisez les avis des autres
Today I visited your branch in Watford and Lina assisted me. She helped me to choose the perfect fragrance to give to a friend as a gift. She is helpful, professional, patient and sweet. Her cust... Voir plus
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Pre and Elina were amazing staff and what a lovely experience it was. Ended up buying 5 bottles of perfume and aftershave, lovely costumer service and a successful shopping trip! thank you 🤩
L'entreprise a répondu
Denisa gave my fiancé and me an amazing experience at the perfume shop. She went out of her way to help us choose the perfect gifts, offered thoughtful and creative ideas, and made sure everything was... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Unit 51A The Harlequin, WD17 2TQ, WATFORD, Royaume-Uni
4,7
Excellent
89 avis
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Idrees was very helpful today
Idrees was very helpful today, he told me the difference better different aftershaves! He was very friendly and smiley! Thank you so much!
11 avril 2025
Avis spontané
Réponse de The Perfume Shop - Watford 45
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Idrees was brilliant
Idrees was brilliant. Gave me options, closed the deal. Excellent chap. Professional & friendly. Great asset to your business
11 avril 2025
Avis spontané
Réponse de The Perfume Shop - Watford 45
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Amazing service from amazing people
Amazing service from amazing people. I came in on Monday and was dealt by a man called Idrees. Amazing service and very professional. Yikes understand your new and I have to say, finally someone who goes out of there way!! KEEP IT UP!
7 avril 2025
Avis spontané
Réponse de The Perfume Shop - Watford 45
Hello,
We're so glad to hear you had a positive experience with our team! We strive to provide excellent customer service and it's wonderful to know that our efforts were appreciated. We'll be sure to pass along your kind words to the team.
Kind regards,
Jasmyn
I came in struggling of what to buy as…
I came in struggling of what to buy as I wanted a new scent I was welcomed by Ellie and Laura in the Watford shop I ended up buying 2 new scents the girls are amazing very helpful and happy all the time
8 avril 2025
Avis spontané
Réponse de The Perfume Shop - Watford 45
Hello,
We're so happy to hear that you had such a positive experience in our Watford shop! It sounds like Ellie and Laura provided you with exceptional service and helped you find the perfect new scents. We're proud to have such dedicated and friendly team members who go above and beyond to make our customers feel welcome and satisfied. We hope you enjoy your new fragrances!
Kind regards,
Jasmyn
Paid cash for a number of fragrances…
Paid cash for a number of fragrances and ordered one to be delivered to home address.
This was subsequently cancelled by email, went back to the store and they refused to give the cash back due to company “policy”.
We then had to phone customer services whilst in the store. No one pick in up!
21 décembre 2024
Avis spontané
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