Would like to thank Jada for helping me pick out my anniversary gift and also giving me a discount. Her customer service was also amazing
L'entreprise a répondu
Établissement
Changer d'établissementSU1076 The Gallery, Westfield Stratford City, E20 1EP LONDON, GB
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Lisez les avis des autres
Medina and jaida who was on the counter aproached me with smile really helpfull they helped me choose perfumes which i loved very helpfull they helped me pack my perfumes put ribnons on hinestly they... Voir plus
L'entreprise a répondu
★★★★★ Brilliant service, exactly what you hope for! Served by Neriah — her customer service was absolutely impeccable. She was so attentive, explained all available options and offers clearly, an... Voir plus
L'entreprise a répondu
Had a lovely experience with Rosaline at TPS in Stratford Westfield. Rosaline was very patient, friendly and went the extra mile to make our experience worthwhile. She even gave us a present after a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
SU1076 The Gallery, Westfield Stratford City, E20 1EP, LONDON, Royaume-Uni
4,9
Excellent
173 avis
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Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Would like to thank Jada for helping me…
Would like to thank Jada for helping me pick out my anniversary gift and also giving me a discount. Her customer service was also amazing
27 août 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Medina and jaida who was on the counter…
Medina and jaida who was on the counter aproached me with smile really helpfull they helped me choose perfumes which i loved very helpfull they helped me pack my perfumes put ribnons on hinestly they wer 10 out of 10
21 août 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing
Amazing! Rose is the best!! She guided through selection and wrapped the present beautifully. She should get a promotion!!!
12 août 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Had a lovely experience with Rosaline…
Had a lovely experience with Rosaline at TPS in Stratford Westfield. Rosaline was very patient, friendly and went the extra mile to make our experience worthwhile. She even gave us a present after all.
Rosaline customer service is second to none.
5 août 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Wow what a great experience my daughter…
Wow what a great experience my daughter wanted to get some perfume we must have tried on every single perfume, Rose was so accommodating and friendly even though it took us so long to pick anything she really helped us figure out our top three best mother daughter day experience thank you so much Rose
29 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
ELLENA is soooo lovely heart warming…
ELLENA is soooo lovely heart warming and full of kindness and helped us with what we needed !!
A pleasure to have 10/10 service
THANKYOU! Xx
21 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Rose and Enrique great customer service…
Rose and Enrique great customer service and very professional . We will definitely comeback
20 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Ines was wonderful and patient
Ines was wonderful and patient. Suggested some good perfumes gave time to make a choice.
18 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Elena she is very good.
Elena she is very good.. loved her customer service
15 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
★★★★★ Brilliant service
★★★★★ Brilliant service, exactly what you hope for!
Served by Neriah — her customer service was absolutely impeccable. She was so attentive, explained all available options and offers clearly, and really focused on helping us find the perfect items, perfume for my friend’s 40th birthday and something suitable for my 15-year-old son.
If only every shopping experience was this good! Neriah is a credit to your team — thank you so much.
11 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The best costumer service well done jada
7 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
What an amazing store
What an amazing store! Staff are great and really helpful, big shout out to Neriah! She was really helpful, kind and great smile!!
4 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ines was amazing
Ines was amazing. This store customer service is top notch. I prefer to buy here each time I am buying fragrances. I highly recommend this store especially as you will be glad you came. Thank you so very much Ines.
4 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Really good customer service
Really good customer service, Imes and Neriah were really kind, taught us about perfumes and how they work. Extremely nice people!
3 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had excellent services
I had excellent services. The staff were very friendly helpful and very professional. Ines was really kind and helpful. Thank you Ines and everyone in the branch for being really kind today Saturday.
20 juin 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Oyeshi
Oyeshi, Renata and Shah were really attentive and helpful. I really like my Montblanc set and my friend really happy with his girlfriend’s present!!
Really professional people!!
16 juin 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Elena was very helpful and found me a…
Elena was very helpful and found me a nice perfume
16 juin 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing Customer from Erjona
15 juin 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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