Absolutely lovely member of staff Beth best customer service and was really lovely thank u
L'entreprise a répondu
Établissement
Changer d'établissementc/o Superdrug, Unit 5A, White Rose Shopping Centre, LS11 8LL LEEDS, GB
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Lisez les avis des autres
We visited the store for my husband to get some new aftershave for our holiday! Faye was the lady who served her, she was so welcoming, helpful and gave us some such time to make the correct decision... Voir plus
L'entreprise a répondu
Honestly couldn’t have had a more enjoyable experience. Faye is a stunning and lovely person, I can’t hype her up enough! It was so nice to have her help me with choosing a perfume for my partner, and... Voir plus
L'entreprise a répondu
Faye provides a warm and welcoming customer service experience. Polite and freindly while we tried and tested a few different perfumes, it felt like nothing was too much trouble which is a breath of f... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
c/o Superdrug, Unit 5A, White Rose Shopping Centre, LS11 8LL, LEEDS, Royaume-Uni
4,7
Excellent
45 avis
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Faye
Visited the store this evening looking for aftershave for a friends birthday present, Faye 0534 was very helpful and friendly we had a laugh and left the shop with a nice perfume for our friend.
17 juillet 2025
Avis spontané
Réponse de The Perfume Shop - White Rose SD 546
Hi,
I am so pleased to hear you are happy with your recent experience. Thank you!
The Perfume Shop
Aine at the White Rose Superdrug store…
Aine at the White Rose Superdrug store could not have been any nicer to my daughter. Amazing customer service.
27 juin 2025
Avis spontané
Réponse de The Perfume Shop - White Rose SD 546
Hi,
Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!
Kind regards,
Sharain
The Perfume Shop Team
Sent wrong item, not offered a chance to reorder, refund takes ages. Lacklustre customer service.
I ordered a DKNY perfume using the click and collect from store. I was given a package with my order number and name on it, the package had a totally different ens Hugo Boss perfume in it. The phone staff said go back to store, store staff said the item was marked uncollected, they couldn't explain the mix up and they rang through a refund without asking me what I wanted. Neither store or phone staff offered to set up a redelivery or an order for the next stock refill. The refund takes 5 days and I was only offered a £5 voucher. TotL waste of time and money, will not shop here again.
12 mai 2025
Avis spontané
Réponse de The Perfume Shop - White Rose SD 546
Hi,
We understand your frustration with receiving the wrong item and the subsequent lack of resolution. It's disappointing to hear that you experienced such a mix-up and that the store staff were unable to provide a satisfactory solution.
We value your feedback and will review our processes to prevent similar incidents in the future. We appreciate you bringing this to our attention.
Kind regards,
Sharain
The Perfume Shop Team
Recently called at the Superdrug store…Grace
Recently called at the Superdrug store in White Rose Leeds. Went to the Perfume counter. Asked Grace for a testing of a Daisy perfume. No problem. Grace gave me the choice of spraying the perfume myself or she would spray. I returned a few minutes later to buy a bottle of the perfume. Grace was smiling, polite, and helpful throughout the test & purchase. Hello & thank
You & enjoy the rest of your day were all used. It was a pleasure doing business with you Grace. Wish more sales Staff were as nice.
19 mars 2025
Avis spontané
Réponse de The Perfume Shop - White Rose SD 546
Hello,
We appreciate you taking the time to share your positive experience. It's wonderful to hear that you had such a great interaction with our team member. We strive to provide excellent customer service and we're thrilled that Grace went above and beyond to make your visit enjoyable. We'll be sure to pass your feedback along to her.
Kind regards,
Jasmyn
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