Amazing team at The Pet’s Hotel! Skyla is always so excited to go back, and is always really happy and settled when we collect her. They keep us informed if there’s any issues and always give a grea... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
From start to finish, the Pets Hotel is exceptional. Staff are wonderful, dedicated animal lovers who welcome your pet with lots of cuddles. The facilities are clean and well maintained. The bonus... Voir plus
Firstly the Pethotel said we did not have a booking, then they found the booking. Our pet was at the Pethotel for 2 weeks, he looked like a stray dog when we fetched him, lost about 5 kg. Will not rec... Voir plus
L'entreprise a répondu
Amazing staff & warm enclosure, we were able to take all his home comforts which definitely made him feel safe & secure. I highly recommend The Pet Hotel, the price & facility is well above others... Voir plus
L'entreprise a répondu
3,7
Moyen
71 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Pet hell
Firstly the Pethotel said we did not have a booking, then they found the booking. Our pet was at the Pethotel for 2 weeks, he looked like a stray dog when we fetched him, lost about 5 kg. Will not recommend the Pethotel to anybody. None of our requirements were adhered to. Our dog also picked up a atomic virus while at the Hotel which required 2 vet visits afterwards. Very disappointing. We were only made aware of his condition 3 days before he was picked up from the kennels. Why was a vet not contacted if he was too stressed to eat?
16 septembre 2019
Avis spontané
Réponse de Removed - Business Sold
Hi, I am very sorry for your experience and understand your frustration. Unfortunately due to no booking fee being supplied nor any paperwork submitted the booking was removed, however we did make another booking on the day. He did lose weight as he was fussy at the start of his stay with his own food you supplied, which you were made aware of in our communication via email with you. We followed your feeding instructions which was also mentioned to you. After changes were made, his weight increased. His weight dropped 900 grams as documented from his check in weight. He loved his walks and his play times with all of his new friends. All requests were adhered to. If you could get back to us regarding his medical issues so as to get to the bottom of this all. You can call us on 9646 3696 or email info@thepetshotel.com.au. - Kindest Regards, The Pets Hotel Team.
Amazing staff & warm enclosure
Amazing staff & warm enclosure, we were able to take all his home comforts which definitely made him feel safe & secure.
I highly recommend The Pet Hotel, the price & facility is well above others I’ve experienced. (Indoor Rabbit)
16 septembre 2019
Avis spontané
Réponse de Removed - Business Sold
Thank you so much for your praise, we love that Wilbur enjoyed his stay. We hope to see you guys again! Take care and have a lovely day :) - Kindest Regards, The Pets Hotel Team.
Good service highly recommended
12 août 2019
Avis spontané
I will never use again
I will never use again. My dog did not come out of her room at all over 24hrs, even though I paid for extra playtime. My dog was very unhappy when I picked her up, not having ever been caged for such a long period. Terrible given they promise to treat your dog with care. While waiting to collect my dog was watching the staff member in the bark central and had watched via the online camera all day waiting to see my dog and I never saw any of the staff interact with the dogs. One staff member was on her phone the whole time. Will never be back.
10 août 2019
Avis spontané
Réponse de Removed - Business Sold
Hi, I am very sorry for the delay in getting back to you. We value your feedback and would like to address your concerns. At The Pets Hotel, we do use an automated system which is on our team member’s phones. If you can send the details regarding your understanding of her playtimes , any conversations had with our team and how she was when she went home, to info@thepetshotel.com.au so we can investigate what happened. Kindest regards, The Pets Hotel Team.
Excellent Care TOTALLY recommend!
Kind and caring staff. Our bunnies were well taken care of and showered with love. Highly recommend!
10 août 2019
Avis spontané
Réponse de Removed - Business Sold
Thanks so much Trish!!
Bud had an amazing stay we could see…
Bud had an amazing stay we could see him on the webcam every now and again hanging out with the other dogs having fun. He was clean and fluffy on pick up. Staff all very friendly. Will certainly be back.
9 août 2019
Avis spontané
Friendly staff
Friendly staff, love the webcam, everything seemed super organised too! We'll definitely go back
9 juillet 2019
Avis spontané
Réponse de Removed - Business Sold
Thanks guys, we put in a lot of effort and it gets a bit busy at times but we are always onto everything, its lovely to see this recognised :D
Happy Pup
This was our dog's first time away overnight. It was obvious he was well cared for. It was great to be able to see our dog enjoying Central Bark on the web cam, tail wagging and looking confident.
9 juillet 2019
Avis spontané
Réponse de Removed - Business Sold
Thank you very much! We love all pets here as our own and there is nothing better to see than a pet happy and healthy while you are away and when you come home :) - Thanks for letting us hang out with your man
We left our 6 month old Labrador Milo…
We left our 6 month old Labrador Milo at the Pets Hotel for 6 days whilst we were on our holiday. He had lots of fun and didn't want to leave his new buddy when we came to pick him up! Overall he appeared very well looked after when we picked him up, if a bit on the skinny side from too much playing I presume :)
9 juillet 2019
Avis spontané
Réponse de Removed - Business Sold
Hey there Priyanka, We loved having pup Milo in for his stay. He had the best time with everyone, we were glad to find a perfect buddy for him :) . You are not wrong that his is super playful, i will add on to his file he will need more food and closer monitoring regarding his weight :) You guys have a great weekend!
Réponse de Removed - Business Sold
Fantastic human and fantastic Dog (Oliver xx), we love you too !
It was extremely reassuring to leave…
It was extremely reassuring to leave Bella in the capable hands of the staff at the Pets Hotel. She was very happy to be taken to a new place. The staff were very caring.
8 juillet 2019
Avis spontané
Réponse de Removed - Business Sold
Thank you so much for letting us look after little Bella! She was a bit shy at first with her new doggy friends but absolutely loved all the cuddles from the team.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.