We received our print today. So happy with the shipping service, it arrived as expected from their courier. Look fabulous and you can tell the quality of framing. I had a question and their Custo... Voir plus
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We absolutely love our purchases from The Print Emporium! The quality, detail and overall feel of the wall art have completely elevated our space. Each piece brings so much character and ties in be... Voir plus
L'entreprise a répondu
Great customer service, ensuring the delivery time worked and follow up to ensure it arrived and was in good condition from the journey. I love the large piece I bought and people always comment on... Voir plus
L'entreprise a répondu
We bought wategos 1&2 and we are super happy with our purchase. Looks beautiful on our wall in the dining area. We’ve had a lot of compliments on them. Would recommend their prints 100%. Arrived in pe... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
Melbourne, Australie
- enquiries@theprintemporium.com.au
- theprintemporium.com.au
4,6
Excellent
39 avis
Aucun historique récent de demande d’avis
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A répondu à 100 % de ses avis négatifs
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Highly recommend!
Highly recommend!! I have had two occasions this year where I needed prints within very tight timeframes. Print Emporium had excellent customer service, a quality product and delivered before the deadlines with ease. Wouldn’t hesitate to use them again.
18 juin 2025
Avis spontané
Réponse de The Print Emporium
Hi Samantha, thank you so much for the review! We always aim to make our customers happy, and we are happy to know that we were able to meet your deadlines.
Please don't hesitate to send us a message at: enquiries@theprintemporium.com.au should you need any assistance in the future.
- The Print Emporium
I love my prints
I love my prints! I ordered 6, including a large framed one and they were packaged well and delivered quite quickly.
Customer service was great! Kath was very helpful and efficient.
Definitely recommend purchasing prints from The Print Emporium
16 juin 2025
Avis spontané
Réponse de The Print Emporium
Hi Anita, thank you so much for your lovely review! We're glad that your artworks were delivered safely, and that our team was able to assist you effectively.
Please don't hesitate to send us a message at: enquiries@theprintemporium.com.au should you need any assistance in the future.
- The Print Emporium
Quality Prints
Top quality prints looks exactly as advertised came on thick quality paper. Came within a few weeks would definitely order from this company again.
17 avril 2025
Avis spontané
Réponse de The Print Emporium
Hi Deb! Thank you so much for your review, as well as the one that you sent us on email. We're very happy that you liked your artworks.
Please don't hesitate to send us a message at: enquiries@theprintemporium.com.au should you need any assistance in the future.
- The Print Emporium
Great quality prints
Great quality prints, arrived within a couple weeks of ordering. Very accommodating when we emailed asking for a different orientation for a couple of the prints.
10 février 2025
Avis spontané
Réponse de The Print Emporium
Hi, Amanda! Thank you for your review. We're glad that you're happy with the artworks that you received. The photos you've sent us were very lovely as well.
Please don't hesitate to send us a message at: enquiries@theprintemporium.com.au should you need any assistance in the future.
- The Print Emporium
Réponse de The Print Emporium
Hi Mohammad,
We are sorry that you feel like this. We checked our records and there was an email exchange that we assisted you on. We received no further communication from you after that so we are unclear how our customer service was awful. We pride ourselves with friendly and helpful customer service and we would like to know if there was a specific issue so we can improve our services.
As for the delivery, your order was from December, which was the Holiday rush. We listed on our website that delays are expected to occur, and in addition to this, our staff was on Holiday break for Christmas and New Years. We apologize for the inconvenience this has caused.
If you would like to discuss further, please reach out to enquiries@theprintemporium.com.au
- The Print Emporium
Bad experience, bad customer service and SLOW delivery.
This was my first purchase from The Print
Emporium and not a seamless experience at all. Contacted chat to check on delivery ETA (due to lots of medical appts) was advised ‘by end of that week’, items didn’t arrive. Gave ATL then the drama began back n forth with chat peeps. Giving authority to leave created dramas, with them saying we don’t usually do this blah blah.I said every other company I’ve brought from allows this and this sounded odd. Particularly odd and not knowing at the time that they couldn’t give me any feedback on delivery date - because they hadn’t even posted it yet, even though I’d ordered it weeks prior! Back n forth again with many chats n emails. Finally after weeks went by, I asked on chat for phone number for head office n a manager. Next minute girl who said coming end of week (weeks ago) rang and apologised and said she’d get a manager to ring (which didn’t happen!!) and they’d “now send my order”. What??? ‘Isn’t this even sent yet’ was my reply!! I couldn’t believe it. Then next few days got 2 emails with 2 different delivery dates (?). Terrible service. No contact from anyone in authority. I mentioned I’ve received orders from overseas quicker then their Australian company. Prints arrived today. (Funny that it took a phone call for them to arrive in just a few days after my complaint). A complaint which was quickly dismissed with a quick ‘oh well sorry about that’ and then moved on. So disappointed as one of the prints was for a special gift but…it just didn’t arrive in time. Customer service was very lacking and I’m left not a happy customer at all. Forgot to mention not happy with the size of prints (which I ordered!) but at the time I was a bit shocked at the price for a ‘print’ and was all I could afford. Anyway just tipped off an experience that has not been pleasant.
18 novembre 2024
Avis spontané
Réponse de The Print Emporium
Hello, Sharon.
Our sincerest apologies if your experience was not satisfactory. Upon reviewing our records, we found that the incident was handled by a former staff member who was still in training. Unfortunately, your request was not escalated to the customer service manager as it should have been. We are truly sorry for the inconvenience this has caused.
Regarding our ATL (Authority to Leave) policy, we do accommodate this by request. However, we ensure that the customer is first informed of the potential risks involved in leaving shipments unattended. Once the customer agrees to take responsibility for those risks, we are more than happy to proceed and have the order marked as ATL. We have experienced stolen artworks in the past, which is why we approach this with caution.
We deeply regret that your situation was not handled properly and professionally. Thank you for bringing this to our attention.
If you would like to know more about our policies, feel free to reach out to enquiries@theprintemporium.com.au so we can discuss further.
- The Print Emporium
Great prints…
I have bought three prints now really happy with the quality, & delivery was on time.
They have a great choice of prints to suit every decor will def buy again from this Aussie company
14 septembre 2024
Avis spontané
Réponse de The Print Emporium
Thank you for the lovely review, Col! We're glad that you're happy with your artworks.
Please don't hesitate to send us a message at: enquiries@theprintemporium.com.au should you need any assistance in the future.
- The Print Emporium
Very impressed with print quality
Very impressed with print quality - looks great on the wall.
26 mai 2024
Avis spontané
Réponse de The Print Emporium
Hi, Helena! Thank you for your review! We are happy to know that you liked your order.
Please don't hesitate to send us a message at: enquiries@theprintemporium.com.au should you need any assistance in the future.
- The Print Emporium
Beware
Beware, this print looked like a cheap photocopy. I asked to return it, at my cost and they would not allow me to. They asked for a photo to prove that it was different to the picture on the website. If you are in doubt, do not buy because they make returns very difficult.
3 septembre 2024
Avis spontané
Réponse de The Print Emporium
Hi Karen. I'm sincerely sorry that you feel that way. We do not make our returns very difficult. However, like all companies and businesses, we need to follow a set of rules as well as the policies of the company.
If you would be open to it, please reach out to enquiries@theprintemporium.com.au and we can discuss further.
Regards,
The Print Emporium
Fantastic customer service
Fantastic customer service, gorgeous print. Very pleased
20 septembre 2023
Avis spontané
Réponse de The Print Emporium
Hi, Chrissy! Thank you for your review! We are happy to know that you liked your order.
Please don't hesitate to send us a message at: enquiries@theprintemporium.com.au should you need any assistance in the future.
- The Print Emporium
Love the print and the quality is…
Love the print and the quality is amazing!! The only issue is that now I want to buy more but can't decide between all of the gorgeous designs!
19 novembre 2021
Avis spontané
Loved the prints!
17 novembre 2021
Avis spontané
Réponse de The Print Emporium
Thank you, Aimee! We are happy to know that you loved your order.
Please don't hesitate to send us a message at: enquiries@theprintemporium.com.au should you need any assistance in the future.
- The Print Emporium
black cockatoo print
Ordered a black cockatoo print. Arrived quickly and was much better than I expected you can see the brush strokes. Love it! See it every-time I come I the front door.
17 novembre 2021
Avis spontané
Réponse de The Print Emporium
Hi, Natasha! Thank you for your review! We are happy to know that you liked your artwork.
Please don't hesitate to send us a message at: enquiries@theprintemporium.com.au should you need any assistance in the future.
- The Print Emporium
Réponse de The Print Emporium
Hi, Amanda! Thank you for your review! We are happy to know that you liked your order.
Please don't hesitate to send us a message at: enquiries@theprintemporium.com.au should you need any assistance in the future.
- The Print Emporium
Blessed be the emporium
Seamless experience. Great art, great quality, great service. Hats off. Will shop again, maybe right now..
17 novembre 2021
Avis spontané
Réponse de The Print Emporium
Thank you, James! We sincerely appreciate you leaving us such a lovely review.
Please don't hesitate to send us a message at: enquiries@theprintemporium.com.au should you need any assistance in the future.
- The Print Emporium
Great customer service
Great customer service, really helpful and friendly! Love the art everyone always comments when they visit, its very high quality.
17 novembre 2021
Avis spontané
Réponse de The Print Emporium
Hi Sheri! Thank you so much for your review! We are happy to hear that everyone loves the artwork.
Please don't hesitate to send us a message at: enquiries@theprintemporium.com.au should you need any assistance in the future.
- The Print Emporium
Réponse de The Print Emporium
Thank you, Hannah! I'm so glad that you love your artworks! We sincerely appreciate you leaving a lovely review.
Please don't hesitate to send us a message at: enquiries@theprintemporium.com.au should you need any assistance in the future.
- The Print Emporium
Gorgeous print!!
Gorgeous print!!! I am in love!!
Fast shipping and the frame is perfect 😍
16 novembre 2021
Avis spontané
Réponse de The Print Emporium
Thank you, Chiffeni! We sincerely appreciate you leaving us such a lovely review. Please don't hesitate to send us a message at: enquiries@theprintemporium.com.au should you need any assistance in the future.
- The Print Emporium
Bought some lovely prints and arrived…
Bought some lovely prints and arrived pretty quickly, great customer service too. Will buy more for our lounge soon, thanks guys
Zina
13 février 2021
Avis spontané
Réponse de The Print Emporium
Thankyou Zina, and just saw you placed a second order recently too - appreciate your kind review, thank you, The Print Emporium team
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