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Lisez les avis des autres

Noté 3 sur 5 étoiles

Products are good. variety ok. purchasing needs a lot of work. Had issues with purchasing items. spoke with customer support that are aware of the issues but do not seem to have a desire to fix them,... Voir plus

Noté 3 sur 5 étoiles

It’s hard to believe that I got Air Jordan 2 Retro Varsity Red for only $70 bucks. I mean a DS 2014 pair for that price, which makes me overthink if they are real or fakes. If the retail correction... Voir plus

Noté 4 sur 5 étoiles

I have been with theretailcorrection for few months now. First it was only with my wife's account. They are legitimate although stocks can be limited but they are not fakes. I had been sent wrong size... Voir plus

Noté 5 sur 5 étoiles

TRC is the most reliable place to get all hyped new items. I've been a sneakerhead all my life, and the retail correction makes my life a lot easier and saves me so much money. You can literally get... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Grossiste en chaussures

Écrit par l'entreprise

Retailer is Australia's subscription-based sneaker and collectibles platform. For $30 a month, members get access to: - Sneakers, apparel, and Pokémon at member prices — typically 35% below market. - Free automatic entry into our weekly Saturday raffles, where members go in the running for grail pairs at retail or below. - Weekly drops every Saturday at 5pm AEST featuring newly listed product. - Occasional pairs priced below market value, members only. We ship Australia and New Zealand wide with free shipping on every order. International orders ship at a flat AUD rate. The platform exists to give Australian members consistent access to the hyped and limited products that usually sell out at retail before they can get a fair go. Every product is checked before dispatch, and we operate from a warehouse here in Australia rather than relying on offshore drop-shippers. Whether you're after the newest Jordans, hyped Pokémon releases, or just want to be in the running for weekly raffles, Retailer puts hard-to-get product in front of paying members first. We're a small team based in Perth, and we'd rather get one order out right than ten orders wrong.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

126 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 71 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

ok but not quite at the level expected for a paid subscription

Products are good. variety ok. purchasing needs a lot of work. Had issues with purchasing items. spoke with customer support that are aware of the issues but do not seem to have a desire to fix them, just apologise and move on. Communication is slow if anything at all. It is a shame as the products are good, just customer service standard, lack of communication and lack of willingness to fix known issues/bugs in their order ordering system lets them down. especially because you pay a monthly subscription to be part of it.

29 avril 2026
Noté 3 sur 5 étoiles

It’s hard to believe that I got Air…

It’s hard to believe that I got Air Jordan 2 Retro Varsity Red for only $70 bucks.

I mean a DS 2014 pair for that price, which makes me overthink if they are real or fakes. If the retail correction team can answer about sourcing and their authenticity check I’m wrong into not trusting them happily.

9 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

0 customer service

0 customer service. How do you guys provide 1 sentence response to queries and taking minimum 3 business days for a single 1 sentence response.

5 mars 2026
Noté 4 sur 5 étoiles

Legitimate products and valued customer.

I have been with theretailcorrection for few months now. First it was only with my wife's account. They are legitimate although stocks can be limited but they are not fakes. I had been sent wrong size and although it took few days for customer service to reply they still did provide me a generous voucher for store credit.

27 février 2026
Noté 5 sur 5 étoiles

Very impressed with the store

Very impressed with the store. $30 monthly bit steep ehhh oh well it is what it is. But I love it, love the weekly drops with perfect priced shoes/clothing. Love the mix up of clothing brands you drop, always have got good variety. Have brought plenty of items all legit.

4 janvier 2026
Noté 1 sur 5 étoiles

Disgusting customer service

Disgusting customer service: rude and slow. Ordered some items including a hoodie which took over 3 months to arrive. I have to email them multiple times to follow up. They told me that it would be next week then next week, and gave me fake tracking numbers which were not changed for weeks. I asked to cancel and refund twice but they ignored my requests. I got the present for my husband 3 months late. Will never shop here again. Stay away!!!

18 novembre 2025
Avis spontané
Logo de Retailer

Réponse de Retailer

We’re sorry to hear about your experience and understand how frustrating delays can be, especially when an order is intended as a gift.

To clarify, the hoodie in question had already been dispatched and was unfortunately held at customs, which is outside of our control. The tracking number provided was valid and active; however, tracking updates can pause while an item is undergoing customs clearance, which is why it did not show movement for a period of time.

As the order had already been shipped internationally, we were unable to cancel or refund it while it was in transit. We appreciate that this situation caused inconvenience and regret the delay it caused.

We value all customer feedback and are always working to improve communication and delivery expectations.

Noté 5 sur 5 étoiles

Great Service

Been buying from The Retail Correction for a few years now and I can safely say that it’s legit and very worth it. I have been able to get heaps of sneakers for way under the market value thanks to this website.

2 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Shit service took forever to post

Shit service took forever to post
I would actually like you to cancel my subscription. Thank you

27 novembre 2025
Logo de Retailer

Réponse de Retailer

Hi there,

Thanks for your feedback. Your order was shipped within the 20 business-day timeframe stated on our website at the time of purchase, though we understand it may have still felt longer than expected. We’re sorry it came across as slow service.

If you’d like to cancel your subscription, please email our team at support@theretailcorrection.com and we’ll take care of it right away.

Thank you for giving us a try, and we appreciate the feedback

Noté 1 sur 5 étoiles

I ordered a pair of shoes and paid for…

I ordered a pair of shoes and paid for them its been over the 20 day shipping period i messaged them and they tell me they are still trying to find a size 9.5 that ive already paid for and dont have it yet whats the point of putting the sizes up you pay for and they dont even have the shoes just taking peoples money to fund other shit i messaged them to ask where they are and no one replies or even helps i better get them before Christmas time

24 novembre 2025
Noté 1 sur 5 étoiles

16 weeks and STILL WAITING for our order.

It has been 16 weeks since placing our order, and we are still waiting to receive our purchase. We have contacted Retail Correction via email on multiple occasions, only to receive noncommittal or ambiguous replies, promises of a dispatch "next week" or simply no reply at all. This company has taken my 15 year old's hard-earned savings without any effort made to rectify their error, and the lack of communication or action is disgraceful. STILL WAITING.

7 novembre 2025
Avis spontané
Logo de Retailer

Réponse de Retailer

Hi there,

Thank you for reaching out, and I’m really sorry for the frustration this situation has caused.

To clarify what happened — the original parcel was lost by Australia Post, and we weren’t aware of the issue until you notified us that it hadn’t arrived. As soon as we knew, we began sourcing a replacement pair for you, which can take some time depending on availability.

We fully understand how disappointing the delay and communication issues have been, and we take responsibility for that.

However, after this review was posted, we made the decision to cancel and refund the order in full, as we didn’t want to keep you waiting any longer or add to the frustration. That refund has now been processed, and no further action is required from your side.

We genuinely apologise that your experience wasn’t what it should have been, and we appreciate your patience throughout the process.

If there’s anything else we can assist with, please let us know.

Noté 1 sur 5 étoiles

SCAMMERS

SCAMMERS
Signed up using the $1 for 30 day special
Didn’t receive login details
Emailed asking why they didn’t provide them with no reply
Emailed again a few months later after they had taken 3 monthly subscription payments out only to receive a disheartening response saying they couldn’t refund me but could offer me a credit.
Be very careful when dealing with slippery slimey companies like this

1 septembre 2025
Avis spontané
Logo de Retailer

Réponse de Retailer

Hi there,

We’re sorry to hear about your experience, but this review isn’t accurate. When you signed up, an account activation email was automatically sent — it may have ended up in your spam or junk folder. Every member receives the same link to activate their account upon joining.

It’s also important to note that memberships are subscription-based and renew automatically unless cancelled. We didn’t receive any cancellation request from you before the renewal charges. You could have contacted our support team at any time for help, and we would have been happy to assist.

We always act fairly and transparently with all members, and your situation was handled according to our standard policy.

— The Retail Correction Team

Noté 4 sur 5 étoiles

Long wait for order

The items are legitimate and many are indeed sold at retail prices and a few under retail. Massive discount that normally can't be bought from any other stores. The only problem is the long wait. Yes it can take at least 3weeks or even more to arrive if ordered in Australia. Paying 30$ a month can be too much if not a collector or an enthusiast. Also, for some items that are pretty rare are limited to certain sizes. Stocks sold quick but not like in Nike online stores that get sold within 1minute. Still, I recommend copping in the bag all items as many of them don't get restock + a very long wait.

29 septembre 2025
Noté 3 sur 5 étoiles

Great service

Great service, love how I can get older drops for retail n what not but ordered a month ago and one of my items still haven’t been dispatched

1 septembre 2025
Noté 5 sur 5 étoiles

It's worth the waiting!

I've bought 4 times, none of them I've had any single issue with the items bought. Some people complain about their delivery time but that's shadowed when they charge fair prices for what they sale.
One thing I'd suggest is a bit more love when it comes to size availability for certain pieces of apparel!
And bring back the Yeezy Gap Dove hoodie!!!

27 juin 2025
Noté 5 sur 5 étoiles

Great store!

I recently had a small issue with my order, but the team did a great job and helped me resolve it. I’ve been a happy customer for a while and will definitely continue shopping here. Highly recommend!

9 juin 2025

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