Tanya in the office was superb. I ordered the incorrect size, then changed the order. In the end had to cancel. I was then charged a 25% YES 25% handling fee as a cancellation which is appalling.... Voir plus
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Living in Sunny Dorset we have an issue with limescale, I used to take of the shower head to drain the water out to prevent limescale and it worked. When I found The Rodin Group auto drain for show... Voir plus
Easy to find parts list, item was immediately available and at a reaspnable price, also offering the next day delivery option I required
After ordering the wrong units, Meike and the team at The Robin Group Ltd were very understanding and were great in helping me return the wrong units, and in getting the right units to me. Very fast... Voir plus
À propos de l'entreprise
- Fournisseur de filtres à eau
- aussi dans
- Entreprise de traitement de l'eau
- Fournisseur d'équipements d'adoucissement de l'eau
Écrit par l'entreprise
The Rodin Group Limited promotes environmentally friendly solutions for water conservation and water treatment. We supply Falcon waterless urinals, Velocity cartridges, High-Performance Key valves and spares for Bristan, Gummers and Rodin shower valves. The Rodin Group Ltd is the UK Distributor for ScaleBuster water conditioners.
Coordonnées de contact
62 Bell Road, ME10 4HE, Sittingbourne, Royaume-Uni
- 01795423400
- sales@therodingroup.co.uk
- therodingroup.co.uk
4,4
Excellent
45 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Very helpful and knowledgeable people
Very helpful and knowledgeable people, will recommend and use again.
10 juin 2026
A* all around
Easy to find parts list, item was immediately available and at a reaspnable price, also offering the next day delivery option I required
10 juin 2026
Tanya in the office was superb 25% handling charge!!
Tanya in the office was superb. I ordered the incorrect size, then changed the order. In the end had to cancel. I was then charged a 25% YES 25% handling fee as a cancellation which is appalling. Happy to cover theri postage costs but never come across this before. Would use someone else going forward
5 mars 2026
Avis spontané
Réponse de The Rodin Group Limited
Thank you for your review and your kind comments about Tanya, which we will be pleased to pass on.
We are sorry that you were disappointed with the handling charge. Our returns policy allows goods to be returned within 14 days of purchase. In this case, the request to exchange for a different size was made approximately six weeks after the original order. Nevertheless, we authorised the exchange as a gesture of goodwill.
As advised at the time, no handling charge would have applied had a replacement item been ordered. However, when the exchange was subsequently cancelled and a refund requested instead, the standard handling charge was applied in accordance with our returns policy.
We appreciate your feedback and thank you for giving us the opportunity to assist.
Communication good, unfortunately not for us
I contacted Rodin for support as we had one of their products installed at home. They responded pretty quickly but the advice was generalised. We followed the advice and purchased further products but unfortunately this has not fixed the problem and we will be looking to replace the Rodin product with an alternative.
20 mars 2026
Réponse de The Rodin Group Limited
Thank you for your review and for acknowledging our communication and support.
The shower valve in question was discontinued over 10 years ago, and without inspecting the valve on site, any advice we can provide is necessarily based on the information available. While servicing the valve or replacing worn components may resolve some issues, it is also possible that the valve has simply reached the end of its service life, particularly if routine maintenance has not been carried out in accordance with the manufacturer's recommendations.
We are sorry that the products purchased did not resolve the issue and appreciate you taking the time to share your experience.
Very helpful company to deal with
12 mars 2026
After ordering the wrong units
After ordering the wrong units, Meike and the team at The Robin Group Ltd were very understanding and were great in helping me return the wrong units, and in getting the right units to me.
Very fast service, straight forward process and with no fuss.
Good job.
5 septembre 2025
Avis spontané
Best choice for all your plumbing needs
Excellent choice, great value for money and seamless logistics. Thank you!!!
23 octobre 2024
Réponse de The Rodin Group Limited
We appreciate your positive feedback!
Best price by far
Best price by far. Speedy service and delivery. Straightforward purchase. As it should be.
18 septembre 2024
Réponse de The Rodin Group Limited
We appreciate your positive feedback!
Really pleased with the price and…
Really pleased with the price and service when purchasing a shower part.
4 septembre 2024
Done what that said perfect
9 août 2024
Excellent company to deal with
Excellent website and you can talk to the despatch via phone.
1 août 2024
Very good service
29 juillet 2024
Réponse de The Rodin Group Limited
Thank you for your positive feedback.
Réponse de The Rodin Group Limited
Thank you for your positive feedback.
Arrived in 48hours Looks good but not…
Arrived in 48hours Looks good but not yet fitted it
23 juillet 2024
Réponse de The Rodin Group Limited
We appreciate your positive feedback!
Réponse de The Rodin Group Limited
Thanks for the positive feedback.
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