Over 2 months in and still don’t have the rug. Slow responses from customer service. I’ve asked several times when expected delivery, where it’s being shipped from and still no answer.
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Lisez les avis des autres
I previously wrote a 1 star review because of the time it took to receive the rug. I am back to update my review to **5 STARS**!! My 9x12 rug was worth the wait! Though it took 4 months to make, it sh... Voir plus
My custom sized oushak rug arrived! Opened it yesterday and it is more vibrant, with bigger pattern in person! It is beautiful and fits perfect! Thank you!! ❤️
We ordered with some trepidation, given that TheRugDecor has no physical presence in the US (at least as far as we could tell). But after seeing TrustPilot reviews and then exchanging a couple of prel... Voir plus
À propos de l'entreprise
Coordonnées de contact
100 Ashley Dr S Suite 600, 33602, Tampa, Etats-Unis
- info@therugdecor.com
- therugdecor.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 42 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
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Good product at fair price
Custom size allowed me to pick a size that fits my space. The color combination is right on to what was shown on the web site.
Fair price and rug appears to be good quality.
I never received the rug.
Color is not similar to online color
Color is not similar to online color. Quality is good and design is good but we picked it for the color which is materially different
Great experience
Great experience . Only complaint is I wish the delivery was quicker
The order process has been very easy
Worth the Wait
While it took two months to receive our beautiful rug, Deepak at Rug Decor was very responsive when I reached out for a status update. The rug itself is stunning and well worth the wait. It's a slightly different color than pictured (it's hard to replicate color on screens), but we're very happy with it as it's gorgeous and goes well in our room. It is so soft under our toes and the quality is perfection.
I like rug we purchased
I like rug we purchased, and delivery was easy & fast. I did have to purchase a rug pad to go underneath the rug as it is quite thin (we placed on top of hardwood floor). If going on top of carpet, it may not be necessary.
beautiful rug. very high quality
Honored my discount code, shipping time and packaging excellent. Dimensions of custom rug perfect. Pattern beautiful. Only 4 stars because colors were much richer on the website than what we received.
Quick delivery, interesting rugs, good quality.
Quick delivery was appreciated. Good quality rug.
Pleased!
We are very happy with the rug. The owner was very responsive to questions about the order status and time of delivery. He was great!
Love the rug!
Love my beautiful new rug!
Love my beautiful new rug! It is perfect! Size and colors are exactly as expected.
Purchasing a rug from The Rug Decor was a great experience!
Purchasing a rug from The Rug Decor went perfectly. Deepak communicated with me all along the way, the rug arrived when he said it would, and the rug is well made and gorgeous! I would definitely do business with him again.
Great quality, service and price
I ordered a 10 x 13 rug for my bedroom that needed to be made to order due to the size. Deepak was my customer service rep and did an amazing job keeping me informed on the lead time. My rug arrived in great condition and the quality and color is so beautiful. I ordered another for my living room. Thanks!
Colors are off
Delivery was fine. The product is nothing like what I ordered. The colors are grey and dull. The carpet I ordered was a deep rich blue with turquoise accents. This rug is horrible.
The quality is exceptional and we couldn't be happier with our purchase.
The fact that the quality was worth the price. Great colors, not our typical style, but goes with colors already in the house

Réponse de therugdecor.com
Quality Rugs
Mehmet’s knowledge and the quality of rugs in his shop are exceptional. The large assortment of high quality rugs made it easy to find exactly what we were looking for. If you are looking for beautiful, high quality rugs, we highly recommend visiting Mehmet’s store.
Steve & Pat

Réponse de therugdecor.com
The rug I bought was not as pictured
The rug I bought was not as pictured. I reached out stating this and asked for next steps; I got no reply. I have concluded that TheRugDecor is one of those shady companies who pretend to stand behind their products long enough to make the first sale, and cook their reviews to avoid having people discover the truth until after they’ve purchased. Recommends avoiding this company.

Réponse de therugdecor.com
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