Thank you so much for my order arrived in terrific condition cold items kept cold as well. My taste of Cape Town starts today 😃
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Lisez les avis des autres
Having initially having a problem with delivery due to DHL, I dealt with Licille who sorted everything for me, great service was resumed as normal. Best Biltong around at reasonable prices for UK, fan... Voir plus
There was a slight delay in my order and the Savanna Team were on it like a rash with excellent customer service and a fast response. It was the Easter weekend so I can understand the delay. Have used... Voir plus
We brought 3 packets of crisps from the Savanna shop in kings cross earlier today and all 3 bags are past it's best before date which we didn't realise until we were on our way home. We then stopped a... Voir plus
À propos de l'entreprise
- Épicerie
- Marché de produits frais
- Magasin de produits gourmets
- Produits carnés
- Restaurant sud-africain
- Caviste
Écrit par l'entreprise
The Savanna, Award-Winning South African Food in the UK. Discover authentic, award-winning biltong and droewors, freshly made at our Wimbledon butchery using traditional South African recipes. Explore our wide selection of South African groceries, craft beers, and fine wines, all imported directly from South Africa. With stores across London and a nationwide online shop, The Savanna brings the taste of home to South Africans in the UK, and introduces new fans to the best of South African flavour. Shop online or find your nearest store at www.thesavanna.co.uk
Coordonnées de contact
55-59 Weir Road, SW19 8UG, Wimbledon , Royaume-Uni
- 0208 549 6000
- media@thesavanna.co.uk
- thesavanna.co.uk
4,2
Bien
431 avis
A répondu à 89 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Thank you so much for my order arrived…
Thank you so much for my order arrived in terrific condition cold items kept cold as well. My taste of Cape Town starts today 😃
29 avril 2026
Avis spontané
Product received on time
Product received on time. Well packaged. Thank you 😊
25 avril 2026
Avis spontané
Best biltong in the whole of…
Best biltong in the whole of UK…consistently.
Thank you.
20 avril 2026
Avis spontané
Have been a client for many years and…
Have been a client for many years and have just stopped going. Went back after about 2 years and won’t be going back again . The reason is the biltong , we already way over the odds, but was is it constantly dry and not something you would be able to sell in South Africa
11 avril 2026
Avis spontané
Réponse de The Savanna
Hello Jason,
Thank you for taking the time to share your feedback, we truly appreciate it, especially as a long-time customer.
We’re very sorry to hear about your recent experience with the biltong. This is not the standard we aim to deliver, and your comments have been reported to our butchery team for review.
We would really like the opportunity to make this right for you. Please could you contact us at media@thesavanna.co.uk so we can assist you further.
Kind regards,
The Savanna Team
There was a slight delay in my order…
There was a slight delay in my order and the Savanna Team were on it like a rash with excellent customer service and a fast response. It was the Easter weekend so I can understand the delay. Have used them before and will use them again. Thank you Lisa and Team. My problem was resolved.
8 avril 2026
Avis spontané
Easy to shop and kept well informed…
Easy to shop and kept well informed about order progress and delivery.
9 avril 2026
Avis spontané
I give five stars
I give five stars, your delivery service is execellent. Your package, and meat fresh. Keep up the good work.
26 mars 2026
Great service, top biitong
Having initially having a problem with delivery due to DHL, I dealt with Licille who sorted everything for me, great service was resumed as normal. Best Biltong around at reasonable prices for UK, fantastic shop to deal with or visit
5 avril 2026
Avis spontané
Fast Delivery
Fast Delivery, the droëwors and biltong delicious and Beacon Hen Easter eggs received with delight.
25 mars 2026
All over excellent service....
All over excellent service.My order was delivered on time l was kept informed. It is well packed and of cause Good to eat or drink .
26 mars 2026
Delicious " pink sparkly"
Delicious " pink sparkly", delivered on time and well packaged.
25 mars 2026
Spoil yourself - you WON’T regret it …!
We savour our Savanna spoils … delicious food & treats that bring back so many nostalgic “old SA home memories”.
1 avril 2026
Avis spontané
Too dry
Too dry, this pre-cut stuff is a massive quality killer for Savanna, i buy alot for convenience round London but the quality is below par due to pre cutting and it always being too dry, good membership scheme variety and lovely staff member though
25 mars 2026
Avis spontané
Réponse de The Savanna
Hallo Dominic
Thank you for your honest feedback.
We’re really sorry to hear that the pre-cut products have not met your expectations. We completely understand how important freshness and quality are, and we appreciate you bringing this to our attention. Your comments have been shared with our team so we can review our processes and improve where needed.
We’re glad to hear you’ve had a positive experience with our team and membership offering, that truly means a lot to us.
If you’re open to it, please feel free to reach out to us directly at media@thesavanna.co.uk
so we can look into this further and make things right for you.
Kind regards,
The Savanna Team
Great service, great products
Parcel came on good time, excellently wrapped.. everything there and the biltong and droewors fantastic ..so much so I sent my brother a parcel for his 50th birthday. Well done Savanna.
20 mars 2026
Avis spontané
Placed order on 5th March and still not…
Placed order on 5th March and still not received it. Emailed them with reply from courier advising that they have lost the parcel. I have emailed a couple of times to this company and no reply. No products no refund. Not a very good experience and won’t be buying from here again.
23 mars 2026
Avis spontané
Réponse de The Savanna
Hello Brenda,
Thank you for your feedback.
We’re sorry to hear about your experience and understand your frustration.
Unfortunately, the order number provided does not match our system. Could we kindly ask you to email us at media@thesavanna.co.uk so we can investigate this matter further?
We would really like the opportunity to resolve this for you as quickly as possible.
Kind regards,
The Savanna Team
Everything tastes amazing and the service is excellent.
Everything tastes amazing and the service is excellent. Just returned from a wonderful holiday in Ballito. Highly recommend trying the "Red Cappuccino" Rooibos Tea!
19 mars 2026
Avis spontané
Spam Spam
Spam Spam
Suddenly started receiving emails out of the blue from this spamming agent.
19 mars 2026
Avis spontané
Réponse de The Savanna
Hallo Yuki
Thank you for your feedback.
If you have received marketing emails from us, it means your email address was subscribed to our newsletter at some point.
We have now removed your details from our mailing list, and you will not receive any further emails from us.
Kind regards,
The Savanna Team
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