I placed an order for two Sporting CP magazines, which was marked as shipped on 21 January 2026. I contacted These Football Times on 5 February asking for the tracking information, as the order h... Voir plus
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Ordered two magazines, payed a lot of money for them to be sent to Portugal, never received them. Tried to contact the company, they don't answer. Don't buy anything from these people, they are taking... Voir plus
Having ordered multiple magazines from them a few years ago I recently ordered the latest Sampdoria magazine as well as the Totti reissue a week after. After a week or so I received a dispatch email b... Voir plus
The content and material provided by TFT is excellent, it really is - artwork et al, when there's no hiccups. However there is a distinct lack of customer support when things don't arrive or there's a... Voir plus
1,6
Mauvais
49 avis
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Appalling customer service.
Customer service is one of the worst I’ve had experience with. An order I placed just under 3 months ago never arrived, payment was of course taken and their support email got back to me six weeks ago now saying a replacement would be sent out which clearly hasn’t happened.
Since then I’ve tried to contact them numerous times via email and through their account on X/Twitter (which they’re very active on) asking about my order or for a refund and have received silence.
I’ve purchased approximately 20 issues but will be avoiding in the future after this experience and won’t be purchasing again.
Very frustrating as the product is a good product but not worth it incase anything goes wrong and they essentially steal your money which has happened in my case.
2 septembre 2024
Avis spontané
Lack of Customer Service brings them down
The content and material provided by TFT is excellent, it really is - artwork et al, when there's no hiccups. However there is a distinct lack of customer support when things don't arrive or there's an issue when purchasing online. I have lost around £20 across two orders because of a magazine not arriving and checkout problems recently but no acknowledgment or response from TFT email contact details on their site. It's not good enough and I may inform their writers on X that this is happening and who this should be escalated to, and if they are even aware of this failing? It's a shame as it's a problem that could be easily remedied.
15 août 2024
Avis spontané
Magazines not delivered and no response from customer service
I recently ordered four magazines, together with a four issue subscription (total cost £98.00 + £19.00 delivery) on 23 July; the order was finally despatched on 9 August; however, when it arrived, it only included one magazine, not the five I was expecting; I therefore followed up several times with their customer services using the email address provided, but never received any response. I am now following up with my credit card provider, to try and get a refund.
19 août 2024
Avis spontané
Order not received
I recently ordered the Paul Gascoigne edition from These Football Times, the magazine never arrived. I have emailed the support team twice in relation to this, with not even a hint of a reply.
Had I been given the option, 0 stars would be my rating. My advice would be not to order from this company.
A very disappointing experience.
17 août 2024
Avis spontané
Non delivery
Ordered two issues in May. Chased up after a month waiting to receive the items. Eventually got an email back saying they would send the items out again. 3 months later still nothing received. £30 I'll never see again.
7 août 2024
Avis spontané
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