Town Shoes Avis 

Bought a pair of Skechers online eithin 6 months the stitches all let go along the toe and now is a gaping hole, contacted them and even though skechers gaurentee terms includes failure of manufacturing stitches they still wouldn't replace them, even when i produced photos that clearly show the stitches failed within 6 months of purchase with only normal wear. Worst and cheapest quality sneakers I ever purchased even worse then $30 walmart sneakers which would last atleast a year. I've bought kids for my kids and myself from them for years now and when I finally had a complaint and issue they wouldn't honor their satifaction gaurentee over a $80 pair of Skechers that they know is a manufacturing defect. So I guess they showed there true colors when it came to replacing a product that failed in only several months of normal wear. Hopefully i can help some people before they spend their hard earned on these poor quality shoes Skechers from The Shoe Co or any other retailers that sell them. Dont buy from "The Shoe Company" online always go to a store where atleast they have to explain to your face why they wont replace a purchase from them that failed because of munufacturing defects that they advertise as being premium shoes with a satisfaction guarentee!

I purchased the Kamik Tundra boots online, but the size was too big. I went to the Calgary South Trail store to exchange them, and the experience was very disappointing:

They initially refused to give me the correct size, even though it was in stock.

The exchange could only be refunded to a card, not PayPal.

The replacement size was significantly more expensive than the original purchase, with no help from staff to adjust the price or EVEN BOTHERING TO INFORM THE REPLACEMENT COSTS 50% MORE THAN THE INITIAL ONE.

Customer service told me I had to deal with the store for a price adjustment, which defeats the purpose of ordering online. Very frustrating. I do not recommend this store.

Terrible Customer Experience: Held My Money Hostage After Cancelling My Order

I had an extremely frustrating and disappointing experience with The Shoe Co. (DSW). I placed an order through their website, paid using PayPal, and shortly after, I received a notification that my order was canceled because the item was out of stock company-wide. While this was disappointing in itself, the real nightmare began when I discovered that instead of promptly refunding my payment, they left the transaction in a "pending authorization" status on PayPal.

Most reputable retailers would immediately refund the payment or release the authorization under such circumstances. However, The Shoe Co. refused to take the necessary action to manually cancel the pending authorization from their PayPal account. This left my money in limbo, completely inaccessible to me.

I reached out to The Shoe Co. for help, but their response was ineffective and dismissive. They repeatedly failed to take responsibility for the issue or to resolve it in a timely manner. This forced me into a frustrating back-and-forth between their customer service and PayPal, who informed me that the authorization could only be canceled by the merchant. Despite this, The Shoe Co. refused to act, leaving me with no choice but to wait for the authorization to expire automatically—an absurdly long timeframe of several days.

This situation is entirely unacceptable. The Shoe Co. should never advertise items they do not have in stock, let alone take payment for them. To make matters worse, instead of acknowledging their error and rectifying it immediately, they created unnecessary inconvenience for me as a customer by withholding my money and refusing to address the issue efficiently.

To anyone considering shopping with The Shoe Co. or DSW: be warned. If something goes wrong with your order, you may end up stuck in a bureaucratic mess, with your money held hostage and no resolution in sight. This experience has left a very bitter taste, and I will not be shopping with them again.

I urge The Shoe Co. to seriously review their refund processes and improve their customer service. Holding onto a customer's money after canceling their order due to no fault of their own is not only unprofessional but also a complete violation of basic customer trust.