I have used Thespadr. lift and tight/ firm serum a while back and for some reason, I stopped and probably tried some other expensive cream! But I now realize how effective the lift and firm serum real... Voir plus
L'entreprise a répondu
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This company has the worst customer service I have ever experienced. Currently they have not shipped two skincare systems to me but have charged my credit card for them and I can't get any response b... Voir plus
L'entreprise a répondu
Ordering was easy, shipping was quick. The hair serum, shampoo and conditioner seem to be working well. Overall less shedding. Finally a product that works that isn't full of chemicals. Started notici... Voir plus
L'entreprise a répondu
So far love it. My skin feels soft and hydrated and it’s great to use under foundation - you cant even tell I am wearing any. I use numbers 1, 2 and 3 along with the eye serum. I started with just nu... Voir plus
L'entreprise a répondu
3,6
Moyen
795 avis
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A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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So far so good
Easy to order, product arrived fast. I’ve only been using it for a week and a half so I have not seen any results yet. Product does not leave your hair greasy, only a little crunchy when it dries.
7 août 2026
Avis spontané
Réponse de Thespadr
Thank you for sharing your experience! We're happy to hear your order arrived quickly and that the product is easy to use without leaving your hair greasy. We hope you continue to enjoy it as you give your hair more time to see results!
Easy to order and great customer…
Easy to order and great customer service. I love all the products.
14 août 2026
Avis spontané
Réponse de Thespadr
Thank you for sharing your experience! We're so happy to hear you love our products and have had such a great experience with our customer service. We truly appreciate your support!
SPA DR...YAY!
I have ordered from Spa Dr in the past so I knew what I was doing and how much I had to spend to get what I wanted. I cannot do it often, just when I have discretionary funds. The company has really got it together and that's why I order the serum for my face and the serum for my hair.
13 août 2026
Avis spontané
Réponse de Thespadr
Thank you for sharing your experience! We're so happy to hear you continue to trust The Spa Dr and enjoy both our face and hair serums. We truly appreciate your continued support and are honored to be part of your routine!
I don't like either of the products
I don't like either of the products. The mask is too thick and weighs my hair down, and the serum makes my scalp itch
31 juillet 2026
Avis spontané
Réponse de Thespadr
Thank you for sharing your feedback, Denise. We’re sorry the products didn’t meet your expectations, and we appreciate you letting us know. We’re glad we could assist by processing your return, providing a return label, and canceling your subscription so no future shipments or charges will occur. We truly appreciate your patience and the opportunity to assist you.
took 3 orders to finally get the…
took 3 orders to finally get the product. should have been here for my wife's birthday on July 31st but was not.
31 juillet 2026
Avis spontané
Réponse de Thespadr
We’re truly sorry, Jeff, for the delay and for your order not arriving in time for your wife’s birthday. We’re glad you’ve received your replacement and that the partial refund was successfully processed. We’ve also sent you an email with additional details.
Your experience matters to us, and making things right remains our priority. Thank you for your patience and feedback.
Beware of unwanted and unnecessary charges
Ordered the product .Was charged $51.18 for 2 months. I can not get a refund.
Will have to dispute this via my CC .
Disgraceful customer service. Beware of this company.
9 août 2026
Avis spontané
Réponse de Thespadr
Thank you for sharing your feedback with us, Ellen. Our team would love the opportunity to review your account and make sure your concerns are properly addressed. Please reach out to us at team@thespadr.com with your details, and we’ll be happy to assist you further.
Great service and great products.
8 août 2026
Avis spontané
Réponse de Thespadr
Thank you for sharing your feedback! We're so happy to hear you're enjoying both our products and service. We truly appreciate your support!
I tried the products because they are…
I tried the products because they are clean, I stick with them because they deliver. When friends and family mention how great your skin looks, then you know the difference is real.
Also, whenever I’ve had a problem with my products, the team responds responsibly ensuring I am satisfied with the solution.
8 août 2026
Avis spontané
Réponse de Thespadr
Thank you for sharing your experience! We're thrilled to hear you love our clean products and are seeing results that others are noticing too. We're also glad our team has been able to provide helpful support whenever you've needed it. We truly appreciate your continued trust and support!
My order came faster than expected and…
My order came faster than expected and I love the results after just four days. I’m noticing a change in my skin already. It’s more glowy, softer, and just beautiful. I love it.
5 août 2026
Avis spontané
Réponse de Thespadr
Thank you for sharing your experience! We're so happy to hear your order arrived sooner than expected and that you're already seeing a difference after just four days. It's wonderful to know your skin is looking glowier, softer, and more beautiful. We truly appreciate your support!
I didn't get any email notification…and want to return for a refund
I didn't get any email notification that my autoship was getting ready to ship out. I ordered a multiple-month order on a special the first time I purchased from you and I didn't recall when the next shipment was scheduled to ship. I got a shipping notice from an unfamiliar shipper (GOFO) but it didn't have any information on where it was coming from and when I contacted them to inquire, I was told the couldn't tell me. I also never received an email with any type of tracking number for the shipment from The Spa Dr. Due to personal reasons, I've fallen behind on my use of the product and still have 2 almost my full first shipment of 4 bottles. I had no option to delay my shipment and was charged $157.10. I'd like to know how to ship it back without having to pay return shipping given the circumstances and for a full refund of the $157.10. Very disappointed. This type of practice is why people don't autoshipments from companies.
23 juillet 2026
Avis spontané
Réponse de Thespadr
Thank you for sharing your feedback, Julie. We understand your concerns regarding the shipment and would be happy to review the order details and assist with your request. Please reach out to us at team@thespadr.com, and we'll be happy to help as quickly as possible.
My order was shipped quickly and I…
My order was shipped quickly and I received my order within days. Appreciate the prompt shipping and the products are awesome!
31 juillet 2026
Avis spontané
Réponse de Thespadr
Thank you for sharing your experience! We're thrilled to hear your order arrived so quickly and that you're loving the products. We truly appreciate your support and hope you continue to enjoy them!
I have only been using the product for…2 weeks
I have only been using the product for about 2 weeks. I am not seeing any difference in my skin tone. I will wait and see if anthing happens to my skin in the next few weeks.
3 août 2026
Avis spontané
Réponse de Thespadr
Thank you for sharing your experience! Results can vary from person to person, and we're glad you're giving it a little more time. We hope you'll begin to notice positive changes in the coming weeks, and we truly appreciate your patience and support!
Ordering was easy/good product
Ordering was easy, shipping was quick. The hair serum, shampoo and conditioner seem to be working well. Overall less shedding. Finally a product that works that isn't full of chemicals. Started noticing a difference after a few days and after a full week there is decent improvement. Can't wait to see how the progress is going to be in 2 months from now considering it usually take about that long to really notice new growth
14 juillet 2026
Avis spontané
Réponse de Thespadr
Thank you for sharing your experience! We're so happy to hear the ordering process was easy, your order arrived quickly, and that you're already noticing less shedding after just a week. It's wonderful to know you're enjoying our clean ingredients, and we can't wait to hear about your progress over the next couple of months. Thank you for your support!
Informative and easy!
22 juillet 2026
Avis spontané
Réponse de Thespadr
Thank you for your feedback! We're so happy to hear you found the experience informative and easy. We truly appreciate your support!
Never received my item
28 juillet 2026
Avis spontané
Réponse de Thespadr
Thank you for sharing your feedback, Steph. We understand how important it is to receive your order, and we’d be happy to check the status of your shipment and help with the next steps. Please reach out to us at team@thespadr.com, and we'll be happy to help as quickly as possible.
I found this from instagram
I found this from instagram, I was trying to get just the serum, then they kept asking me about these other products, I kept saying no except for the shampoo and conditioner. I was supposed to only be charged $100 plus taxes. Then I see that I was charged $172 to my bank. They didn't give a final number on the payment screen. But after posting on here, they did refund me $68 as a courtesy. I'm so far enjoying the product, I am noticing a difference in hair growth & reduced hair loss but I wish the packaging for the caps on the shampoo bottles were not as a difficult. They are challenging to use especially for the thickness of product, wishing they had at least a video of showing how to use the administration of product from this bottle style.
1 août 2026
Avis spontané
Réponse de Thespadr
Thank you for sharing your feedback, Mermer. We understand your concern regarding the products selected and the amount charged, and we’d be happy to review the order details with you and provide clarity. Please reach out to us at team@thespadr.com, and we'll be happy to help as quickly as possible.
I absolutely love the Spa Dr lift and…
I absolutely love the Spa Dr lift and tight serum. I've been using it a good long time at this point and my skin has truly never been better. I highly recommend. My fine lines are less noticable and i had used tretinoin for about a year and around my mouth it made what looked like scars. Absolutely awful looking. Since using the lift and tight serum, it no longer looks that way and it's tightened up a good bit. I am extremely pleased.
2 juillet 2026
Avis spontané
Réponse de Thespadr
Thank you for sharing your experience! We're thrilled to hear the Lift & Tight Serum has made such a positive difference for your skin. It's wonderful to know you've noticed smoother-looking skin and less visible fine lines over time. We truly appreciate your recommendation and your continued support!
The product was delivered fast
The product was delivered fast.
I am so glad I ordered it and will continue with this company.
15 juillet 2026
Avis spontané
Réponse de Thespadr
So happy to hear this! We’re thrilled that your order arrived so quickly and that you had such a great experience. Thank you so much for your trust and support—we’re excited to continue serving you!
Hi I love how easy it is use and how…
Hi I love how easy it is use and how delicious it taste I am looking forward to seeing a perfect tan and look good in my sundress and wedding dress and thanks so much for Hannah she was amazing and listen to her costumer needs
28 juillet 2026
Avis spontané
Réponse de Thespadr
Thank you for sharing your experience! We're so happy to hear you're enjoying how easy it is to use and how delicious it tastes. We hope you love your beautiful glow, and thank you for your kind words about Hannah—we're thrilled she provided such amazing support!
I’ve been trying to cancel my…
I’ve been trying to cancel my subscription and I can’t get into the subscription part, it says contact us on chat but when I click on it chat won’t open, please cancel this subscription
27 juillet 2026
Avis spontané
Réponse de Thespadr
Thank you for sharing your feedback, Jennifer. We're sorry to hear you've been having trouble canceling your subscription, and we understand how frustrating this experience must have been. We appreciate you bringing this to our attention. Please reach out to us at team@thespadr.com, and we'll be happy to help as quickly as possible.
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