The Swiss Colony Avis 

Swiss colony package never received. I did my annual Christmas shopping on the Swiss colony website December 12 when the website said the deadline for standard Christmas shipping was December 15. One of the 9 gifts never made it (and still not there as of this review, 12/31/24). I called Swiss colony who advised me to call Fex Ex on 12/27. I contacted Fed Ex who indicated that Swiss colony had put the wrong label or address on the label, so I called back Swiss colony. I was told they would do a re shipment which should be received by 1/3/25 and they offered me a 10% future discount. I'm sorry, but after I've been a regular customer of Swiss colony for the last several years this is the best compensation you're willing to offer? I'm thinking sending me a free item (similar to the missing item I purchased for my cousin) would be more fair. Fed Ex said they couldn't complete the original shipment as they had the wrong information. The Swiss colony website order clearly shows the correct address. I had it submitted prior to the deadline that you had listed on your website. I followed your rules on your website and then you put the wrong label on the package causing it to not go to the recipient. Swiss colony can keep pointing fingers at the shipper or just take responsibility to offer a long term customer, such as myself, more reasonable compensation. I've made like 5 calls on this to Swiss colony as well as Fed Ex over the last week, plus the time to write this review. If my business to you is only worth 10% fine. I'll go Hickory Farms next Christmas. I'm not happy with how Swiss colony is handling this.

I had ordered 2 gifts for relatives out of state. One was to go to Victoria, TX and the other one to OKC. Both needed to be packaged to be kept cold. They were both delivered but were not shipped as they should've been. Both deliveries were disasters and the food was spoiled. I don't know if I should give the company kudos for getting spoiled food to the delivery addresses in time for Christmas or not. I've got pictures of the shipments. I got in touch with Swiss Colony about both shipments. So far, I only received a refund on one of those shipments. DO NOT PURCHASE ANYTHING FROM THIS COMPANY - EVER!

I had used Swiss colony and their provided 'credit' for about 20 years. In 2004, I had to file bankruptcy and (naturally) I had to involve Swiss colony in it since you're not allowed to pick and choose creditors. So it's true, Swiss Colony lost several hundred dollars in this activity. After 18 years had passed, I attempted to place a very modest order with Swiss Colony and they flat out denied it as they looked backwards to my bankruptcy from 20 years ago. It's probably for the best as folks that I know that have ordered from Swiss Colony have had disastrous results and the products they sell are not the way they used to be. Prices are gigantic and sizes are teeny tiny. Seeing all the disgruntled reviews, I seriously wonder how Swiss Colony stays in business.

When I ordered, I had a Visa gift card that I wanted to use to pay some of the amount, and then I planned to pay the rest with my debit card. Well, that didn't work. I did not get a notice from Swiss Colony about it. The partial payment showed that it went through, but I followed up to make sure the rest was paid. That took 40 minutes on the phone because the girl had no idea how to handle this. She ended up refunding the money to the Visa gift card, and I had to put the whole amount on my debit card.

The order was shipped via FedEx. They are terrible in my area. My gift was left at the mailbox, not on my porch. It was raining, so the lazy b****** didn't want to get out to deliver it properly. The boxes were soaked and deformed. Luckily the individual meats and cheeses were wrapped in plastic or everything would have been ruined.

Later, I was telling my mother about my order. She sent a gift to my niece's husband (her granddaughter's hubby) who is in the Army serving in South Korea. She placed an order at the beginning of the month with a representative since she had never shipped overseas. The representative assured her the gift would arrive for Christmas. No, it didn't. The order showed it did not move until Dec. 23 when it was sent to the shipper. Then, it sat there until after Christmas.

I ordered on Dec 13th and still have not received, getting ahold of customer service is a chore , I argued for a refund they wanted me to donate it to Salvation Army and get a receipt from them to be refunded, I still haven’t received my order and am very disappointed, I will never order again from this company, beware

I ordered as a food selection for a pre-Christmas party. I ordered at the beginning of Decemeber. My order got mis-shipped to another state. I saw this happen on the tracking, and immediately let them know. They emailed back that the tracking number was incorrect and my shipment was on the way and would be to me by Christmas, which was a full week after I needed it. The new tracking number said it was in pre-shipment and not even shipped yet. I emailed then again and they again stated I would have my order by Christmas
and that the holiday caused delays in shipping times. Christmas came and went, and my order was still sitting in another state. I emailed them again. They finally admitted my order was lost in the mail and asked if I wanted it re-shipped. I told them to ship it again. I finally got my order on December 28. It was much smaller than expected, and it was missing two items. I guess I got a much of my order as I can expect, but this has been a truly awful experience of not being listened to and then having a customer service team that cannot fix a problem. Horrible experience. I will never order from them again.

Very sorry I used this company. The products look good in the catalog - but in reality - they are tiny. I mean very small. You will be disappointed. I ordered 12 different items as gifts, all were disappointing. And the shipping - I got charged twice for shipping because the items were sent in two different batches. And these idiots use the government for shipping - no wonder it takes so long for anyone to receive their packages. It goes out the door as Fed-x but then it is passed off to the govt where it just sits and spins. Products cost too much, are way too small and take far too long to get. If you use this company, you will be disappointed.

Items not delivered. FedEx had them on Dec 14 then moved around PA for a few days and handed off to smartpost on the 17th. Smartpost sent to OH only to be waiting to be mail to a post office in NY on the 20th. Still waiting on the 27th. Called customer service to request a refund - I need item to ship back or need to wait 10 days after tracking shows no movement!! These items were supposed to be refrigerated!

I placed an order in early December for gifts to two different people. I never got an order confirmation nor a shipping notice. I have no idea if either gift was ever delivered. I order gifts from other companies and they provide track able shipping notices. I don’t even have an order number. I’ve been a customer for over 20 years, but I’ve learned my lesson.

Horrible customer service. Shipping issues and duplicate labeling issue from Swiss Colony led to no Christmas gifts to our family. Multiple calls to customer service was not helpful and asking for a refund of product you don’t receive gets a hard no. So we paid for Christmas presents we still have not received. Kiss that money goodbye! Very disappointed! Unless you have a lot of disposal income to waste hoping everything goes well- don’t do business with Swiss Colony!

Horrible customer service. Let me place an order for out of stock items!!!! Didn't find out until after Christmas. Never again

The products seemed nice online and actually were I received several but did not get one of my packages delivered to the right place. Then this item was not address correctable 5 minutes later. Then did not show up during the guaranteed window! When I contacted FedEx to find my delivery it was deemed damaged and undeliverable!? No notification to me whatsoever! This should have been delivered Before Christmas Day to my family! Then when contacting customer service all I could get was a refund the guarantee means nothing! If only this rating could be shown in their header they would go out of business! They are a piece of crap!

If I could give 0 I would. I order every year for our customers. This year. They sent all 7 packages to different states. I have confirmation of that. I was then told the tracking number was just wrong and they assured me the customers would receive by 12/24. I ordered 12.12. Not one received. I had to call 3 times and now I’m on hold for 24 m. No one can figure this out. Do NOT use Swiss Colony. The product is good IF you get it. Customer service was horrible. No one knows what’s going on with my packages. I told them I want a refund or new packages sent out. Still on hold another 26 min. Completely awful.

We were sent a spiral sliced ham as a gift from my in-laws. The ham did arrive a day early. The ham was heated per instructions on the package but is very dry and tough with what I can only describe as an “old” taste.

7 orders to different addresses all placed on December 13th, 4 made it, 3 did not.
Swiss colony doesn't give 2 shots whether your stuff makes it or not. Customer service is a joke, and the rudeness of these people, including supervisors, floors me that you are still in business. Fed ex is the worst delivery company there is, and the 2 just keep blaming each other. Have ordered from here for years, but this year is the last. Don't waste your money on this company, it's clear from all these reviews that customer service is a thing of the past. Good riddance.....

I just ordered for some holiday cookies from Swiss Colony. They were not buttery. The flavor or taste could have been better. I would rate the cookies an "E" for taste. Swiss Colony l thought was the best. Please use top notch ingredients and enough of it. What is this bio-engineered stuff?? We are real people. Use real ingredients!

I Placed my Swiss Colony order 0n Dec 16th. after waiting a few days, I logged onto the website and was told I had to make a $58.27 down payment. I made that pmt and then I got an email on the 23rd saying the items I ordered was "NO LONGER AVAILABLE". and the “bonus” gift box promised was no longer available. Just called today Dec 24th to ask about the unfulfilled orders and the free gift, I was told they will do nothing about this I then asked for a supervisor. After speaking with a supervisor named "Sally", I was told that my order was released back into inventory because I did not make a down payment and that there was nothing, she "Sally" would do. I asked for a discount and was told NO. I told her that I will report this to my C.C as a fraud and miss leading company and will not pay for this. This company is not an honest company and a rip-off artists & liar. This is very Sickening that they do this and now Christmas Eve I have to tell my family in another state that they will not get a gift this year and I have to now try and find something to get to them before the new year. DO NOT ORDER FROM THEM

We placed a order in November and a new one in December. We never got any notification at all that they didn't have the items. Even though they said they.sent us a notice in the mail, which we didn't get. Or they said it was delivered, which it hadn't. Theyve.lost us as customers. Pathetic customer service.

They sent the order to my address instead of who it was gifted for, even though her name was on the message note on top of the gift box. They've lost a customer for life.

I had a typo in my credit card info. Instead of notifying me via email, via phone, or via any indication on the order status. They sent a letter that took 9 days to get to me. It arrived a day after the order was supposed to. It took nine days and had a 10 day deadline. When I called the number to rectify the issue, the automated system told me my account balance was zero so I couldn't even do anything about it. I cancelled the order since it wouldn't arrive in time for Christmas.