The Swiss Colony Avis 

I placed an order on 12/03/2024. It was excepted on 12/06/2024. They notified me that the label was created for Fedex on the 12/09/2024 and Fedex had the package. No up date from Fedex. Called on 12/14/2024 to Swiss Colony and lady told me Fedex had the order and I needed to call them for status. Contacted Fedex and robot told me they didn't have the package. Called Swiss Colony again and talked to agent who finally admitted that Fedex did not have it and it was handed over to smart post and would take 7-10 days to reach it's destination. I spent over $140.00 on the order and asked why the web site or the catalog didn't have this information. Got apology and I said have a great day. Worst customer service I have ever had and last time I will ever order from them.

This is the worst company in the world. If you're smart, you'll keep your money. This is a fraud.

I will never order from them again. I placed an order specifically to have it delivered on a certain date which I was asked. Which date I wanted delivered As the recipient was on a cruise and back on a certain date? They sent the package 12 days early after. I spent hours on the phone with customer service trying to get the package delayed. Needless to say, the recipient never got the package. Customer service was unwilling to send another Or give me a refund now not sure why they ask what day you want it delivered When they don't really care but lesson learned, and it'll never happen again

Have ordered from Swiss Colony since the 70/80s. It is HORRIBLE NOW. Impossible to order via the website (the foreign agents at the call center for the company will tell you there are issues with the website). I tried placing an order for 7 items with the person at the foreign call center. He was nice. We went over the spelling of the names and addresses. Everything was “supposedly” correct. Next morning I get an email of my orders getting shipped to completely wrong names and addresses I don’t even know. I called that morning and a woman was correcting everything and then I completely lost her on the call. I tried calling back and got a message about higher than normal call volume and to call back later… over and over. I FINALLY got another foreign agent. She supposedly corrected everything that was wrong and assured me everything was corrected. Hours later, I got another email letting me know my orders shipped. The addresses and names were STILL WRONG! I’ve never experienced such complete incompetence from a company. Will NEVER order from Swiss Colony again. Sad!!

Horrible order experience. Put in all my shipping and payment info and then when I place order I get a white error page with text saying Access Denied! You do not have permissions... But otherwise seemed like my order went through. So I called Customer service who couldn't care less. Didn't even offer to take my order. Had to go back and retry checkout multiple times, each time putting in billing and shipping and payment info only to be kicked back to the add payment info page yet again. I hope the recipient gets the order.

Recipient received items, including free promotional item, and enjoyed them during the holiday so at least the desired result was achieved. I adjusted my eval score up to reflect that. I still will not be back to the website though. Just stick to the catalog and phone maybe.

Customer service is awful I hope the product is worth it The automated call system kicks you out and won’t let you pick an option

If I could leave zero stars, I would. Worst company ever. I got a catalog in the mail that said I was preapproved for credit for a $400 limit. I ordered one $50 gift to be sent to my sister for her birthday. The gift was not sent to her. So, my sister thoughht I forgot her birthday . A week after her birthday, I got a letter in the mail saying they want a down payment of $25 to send the gift. Seriously, a 50% down payment. Banks only require at most 20% down to buy a house. (I had to put down 6%.) I only had to put down 5% to buy my car. I didnt even need a down payment for my student loans. Avoid this company like the plague.

Sent a gift basket was told by the recipient that every item was past its expiration date.

I’ve been a loyal customer for 35 yrs. What happened to this company? Worst service I ever experienced. They canceled my order twice, didn’t notify me. Now after having an outstanding credit account for 35 yrs and pre approval, they denied using the credit plan. I would use another card but it too late for the items to arrive. You lost a lifetime customer!

I live far away from my family a lot because of work. And I love that Swiss Colony can be counted on for gifts . And the prices are very helpful also.

Same as another reviewer: Was not happy with ISC years ago but decided to go back to give them another try. Big mistake. After several "promising" phone calls to Customer Service to get them to honor their offer, it got all messed up anyway. And the final price kept escalating! The free chocolates and Petit Fours that can be shipped for an additional fee to any address? FORGET ABOUT IT. All went to one address. Customer has no say and does not come first with this awful company. I am done with them.

On their website, i was given a promocode for 10% off, expires today (12/02/24). When i phoned in my order, i was told it expired 11/27/24. I read out the date to the CSR and was, very politely, told she could not help. I believe this may be fraud or bait-and-switch. Both are illegal practices and should be investigated.

I ordered 3 items from this Website on 11/16 to the tune of over $60.00. As of 12/01 I have yet to receive my order. I sent an inquiry to Swiss Colony. I was informed the order was shipped on 11/27 via FedEx and to wait for 10 days. According to Swiss Colony Website, this shipment was picked up by FedEx on 11/28, it went to Charlotte NC, then back to Greensboro NC where it was handed to USPS for delivery. For all I know this order may be in Slingshit China. Save your money, don't order from Swiss Colony.

Been a customer for years, decided to go back. How disappointing; even entering addresses is cumbersome, since certain obvious characters are not accepted and addresses, including "N". For "North" . I find that unnecessarily difficult.
Then, when my email confirmation came, the amount charged was not included, only my order number. All the other services we use show the amount.
As an elderly person I appreciate the confirmation. Why should I have to go back online to see the amount charged?

Update… 12 03 24…

I was surprised to receive an email and a credit for my purchase today. I appreciate you doing that.

I placed my first order online and it was mailed to me instead of the person I wanted it shipped to. I contacted customer service and after several days they responded and indicated they would correct their error. But, they sent the order to me again instead of the intended delivery address.

Ordered 11/15. Still waiting for package.Getting the run around. According to Fed ex the package has been sitting at my post office since 11/25.Contacted Swiss Colony for the third time.Recieved an e mail that states I have to wait 10 more days for the shipment to arrive. Save your time don't order from them.

Have not received orders plus they are of no help. I wish I had read reviews first before placing my orders. Bot handles calls. Amazon handles many of the cheese.sauage. cookie and Christmas torte orders. Suggest you don't lose your money. Don't order from them !!

Received a cake that was dry and past the fresh date. When I asked for a refund, they offered to refund only ten percent of my purchase price. When I attempted to complete send an email and a survey that they sent, they never responded back. Nineteen years of being a loyal, happy customer down the drain because they dropped the ball.

If I could give them a zero I would. Horrible company to do business with. Customer service is the worst!!! I ordered 85 boxes of toffee. Was told that My order with tax and shipping and handling would be $2570.48 but when I received my receipt they charged me $2669.37. When I asked for a manager they put me on hold for over an hour and I really don't think they had any intentions of letting me talk to a manager. I called on my cell phone while the office phone was still on hold with them and asked for a customer service manager and they put me on hold as well but at least I did finally get someone to answer after about 10 minutes. They did finally say they were going to credit the company credit card the difference of what I was told the whole order would be including the S&H and taxes. DON'T ORDER FROM THIS COMPANY!!!! They are nothing but a headache!!! We had problems with them last year as well and I thought it was a fluke but now I know this is the way they do business.

I left the office phone on hold with Swiss Colony from the first call I made just to see how long I would be on hold and it was on hold 4 hours and 17 minutes before they hung up.

I had a wonderful experience. This Company is just so sweet and nice! :) For one of my gift orders, they didn't have the smaller size box of petite fours I'd ordered in stock, so they sent a larger box at no extra charge! I had a free gift that I didn't see applied, so I emailed customer service, and they got the free gift sent out to the recipient, no problem. I made the minimum payments throughout the year, to add a additional credit line to my FICO, and Swiss Colony doubled my credit line the following year!